Get matched with top carpet stretching pros in Baldwinville, MA

"Great follow up and pleasant to work with!"

"We have used Joe and New England Carpet Cleaning for many years. Highly recommended! He does an amazing job and has great attention to detail."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"OK - not really what I was expecting. That is my issue, I guess."

"Overpromised, underdelivered Any renovation project has its ups and downs, but there are a few cornerstones that ensure an overall successful project for the client and contractor: Open communication, Transparency, and Follow Through. While we greatly appreciate the work of the carpenters, plumbers, and electricians who worked on our home--and there are some features of the home we very much love, I would not use this company again. Canty Brothers has a great sales team. They know exactly how to approach a client and provide the information to make a prospective client excited about the possibilities, however the follow through once the contract is signed is very different from the sales pitch. Once we signed the contract, we found communication became difficult, unless they were looking for a payment. We paid 650k for a complete renovation of a 1963 home south of Boston. The 1963 home was about 2700 square feet. We had an addition put on over the garage. The main living space is closer to 3200 square feet now. We also finished the basement. First, we were assured they would begin the project on time. The project was delayed starting by over a month. We were told initially that materials would be "middle of the way," but if we chose anything that wasn't builder's standard, we were charged extra. Many of the things we agreed upon in an email prior to the contract and in person, were not included in our final project. For example we were shown Master Cabinets and told that was what we would receive, but were downgraded to Fabuwood in the contract. It's difficult to push back when you are trying desperately to get them to complete work. We often felt we had to just accept whatever was happening because we worried they would simply stop working. In addition to the aforementioned, the construction crew caused a significant leak in our basement by damaging the water meter. We were charged for the repair. There was no leak prior to the crew working in the basement. The prior owners did not have an issue with this meter, either. Aside from incomplete or poor/sloppy workmanship, Canty Brothers did not care for our yard. There was significant debris, including glass and lead shingles from the previous house exterior left along the property. I have taken pictures of some of what I cleaned up personally. Once we moved into the house, we experienced a water leak in main bathroom through to the first floor, a gas leak due to a poorly sealed pipe, and our AC was not properly hooked up. These major items were addressed, but a better attention to detail could have prevented this. The design flaw with the gas vent, which vents out toward our patio, rather than up through the roof, means we can't have the back windows open unless we want the house to smell like natural gas. It is a design flaw that another company might possibly not have made, in my opinion. In addition, we now have water in our basement. When I called to ask that the sump pump I had originally asked be installed be included, John Canty, the owner, became incredibly belligerent. He assured me water would not get into the basement, and now that it has he wants to charge us for the sump pump that should have been originally installed when I first requested it. Almost three months after providing our final payment (despite agreement at walk-through that all work would be complete in thirty days), there are items that still haven't been completed or addressed. Our main gas fireplace insert has not been installed, despite being part of the contract. The backfill that was used to fill in damage to the yard contained broken dish fragments, large pieces of glassware, and other debris. It has been a struggle to grow grass, as a result. We will have to redo it in the fall. The house wasn't sealed completely, despite being told that we would rate "like a brand new home." I have yet to see that information, despite asking for it. I have maintained pictures of some of the workmanship. We have found vendors who can complete the work left incomplete by this builder, but we should not have to considering the premium we paid. Use this company with caution."

"He did excellent job and he's very good."

"Perfect! On time, super nice, did an AMAZING job, would recommend to anyone!!"