Everything started out good... but the crew was slow to get started on sanding. taking two seasons to finish, and making me wait far longer than promised to get it done. Some of that was due to lots of rain, but there was a three month delay this past Spring, and my home should have been prioritized since I started with them last Fall. Something must have changed with the work staff, because my experience is not like what has been included in other prior reviews. I hired them because of the reviews, even tho the price was higher than others. I figured, at least the quality would be excellent. But about the price... Sanding was overpriced, costing me nearly $4,000 for a home less than 2000 square feet. Another contractor said he would have estimated this fee to be half that much. The primer was applied hastily and with little attention to detail, as they claim in their add. There were sections not done, boards where the original wood was left exposed, and areas where the primer was so thin it left wipe marks, like it had been thinned to stretch. I was not left with any leftover primer to do any touch up, so this leaves me to believe they did not purchase the primer I asked for, and tried to hide the fact. Also, it is obvious the priming was done far too lightly with all of the areas of exposure left. I could see the underlying paint or wood in many areas. I have not heard from the owner about how to correct these flaws in workmanship, and no-one has offered to come out to do that, as they promise in their add. The father has neglected to call me back about my concerns and the son has suggested that I correct the errors myself with a $200 deduction. Ridiculous. Before I started the work with them, I got an original quote for the whole job, including all painting and priming of $8000, and then I asked for a quote for just the sanding and priming, and was given a quote of $4000. Because the job was not finished the Fall it was started, the remaining work to finish the sanding was set at an hourly rate. I was led to believe this would not be much, but the bill for that was another $2000! And still no primer had been applied. So I figured at least the priming job would be excellent, right? In the end, the $8000 I paid for the work only covered the sanding and a very thin coat of primer, which should have been close to the cost for the whole job, including final top coats. I even offered to do most of the trim myself. After seeing the workmanship on the primer, I refrained from having them do the final top coats for another $4000. ALSO, small structural repairs (railing on stairs) and face board for a small roof area, were not done, as contracted, not to mention areas that should have been sanded better before applying the primer. They are now starting to peel, another reason I know they rushed and may not have used the primer I ordered. This company does not stand by its word. Has not made any effort to return to make corrections. They will need to offer some substantial remedies to keep me from going to court for a refund. The only thing that would make things ok with me would be for the owner to return my calls, come out to inspect the poor workmanship, and by doing over areas that are poorly done, and perhaps even doing the top coats (for what I ended up paying!!) I was hopeful upon meeting Steven that the paint job would be done well, and that he would take good care of the things needing done. Once again, it is a case of a rush job, then splitting the scene, and hoping the customer will not make a stink. This time, because my expectations were so high (for the cost!) I am making a stink. I will be happy to turn this review around if someone from that company makes an effort to make things right with me. Do the job right and make some concessions and I will gladly eat MOST of my words.