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"The guy was nice enough, but the work was scheduled for Friday, June 13 at 8 am; he didn?t show up until 9 am. He stopped working around 3 pm and said he would come back at 9 am on Saturday; he didn?t arrive until about noon. A storm came up at 2 pm, stopping his work. He waited for a while then said he would come back on Monday. He also left materials and tools on my lawn, which I had to move on Sunday so that I could cut the lawn. Finally, the completed job was done haphazardly; the tops of the pickets are not straight, unlike the original fence. See the attached photo?the section with new pickets (far left) is straight, but the one next to it with old pickets is not; the section on the middle right is not straight, and the section with the new and old pickets (far right) is straight. I had specifically asked him to straighten the tops, and he never did."

"I’ve had Arrow for almost a year and have only seen a tech once. Yet I’m still being charged quarterly. I spoke with someone who assured me that a tech would come out on Friday and when I called back to make sure they were still coming I was informed that the appointment was moved back 2 more weeks. Meanwhile I find termites around the inside perimeter of my home and still nothing. I will be calling for a refund of all my funds. If I could give zero stars I would."

"I left a $9,000 deposit with Comfort Engineered Systems over 11 months ago to have a home generator installed. 6 months passed without any follow up by the company. I then placed 15 calls/messages to the company’s voicemail and answering service without ever receiving a single return call. I was finally left with no choice but to physically show up at the company’s office and demand to speak to the owner (Edward Perez). He claimed he never received any of my call and “just by coincidence” I was “next on the list” to have a generator installed. Five more months went by without any contact from the company. I placed another dozen calls to them, none of which were returned. Again, left with no other option I again had to physically show up at the company’s office to get a response as to why I was being completely ignored after having left a $9,000 deposit. When I got to the company’s office it was completely empty although the company’s name was still on the door. Fortunately there was another tenant in the building who informed me that Comfort Engineered had vacated the premises several months earlier and he thought they may have moved to Harrahan. The company’s website still listed the previous address so I had to do some detective work to find the location of their office in Harrahan. I again physically showed up at the company and requested a return of my deposit since over 11 months had passed, I had never received a single communication from the company and they were continuing to ignore my telephone messages. I would like to hand my full deposit returned so that I can move on with my project with someone else. Mr. Perez told me that “we do not return any deposits after 3 days” and again, by coincidence, I was “next on the list”. I told him that if I did not receive a refund of my deposit I was going to pursue legal action and walked out. Mr. Perez ran after me in the parking lot saying he could install my generator next week. Mr. Perez is the most dishonest businessman I have met in 30 years of doing construction/renovation work. Stay away from this guy like the plague."

"Great job, would definitely recommend to anyone else. They came out quickly after my last contractor fell through. Did a walk through and explained the entire process along with that to expect and what precautions they would take. Initially anticipated 2 days but the guys stayed and worked past dark to finish up. They asked several times if I wanted anything changed or material added anywhere. Very happy with them and their professionalism!"