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"I did not get the service that we originally talked about I am very unhappy"

"Very disappointed with my experience. Everything related to the actual work is very rushed. They have supervisors come out before the job is finished to sign off on the work. No one showed me any pictures or talked through what was done at the end. I had to ask one of the foreman as he was leaving if he could show us what was done. He seemed surprised I would ask. As a result we were left with an incomplete repair, trash on our property, and damage to our property. I had to call the salesman to get him to come out and he agreed what we had been left with was atrocious. If I hadn't called we would have been stuck with shoddy work, trash, and damage - that's their standard. We scheduled a call back that was a month out to give them plenty of time to get organized and make sure we were getting what we paid for. I was supposed to get refunded for part of the job and I've never seen a dime. The salesman was good enough to include another jack free of cost which I really appreciated. But on the morning of the call back, the crew had no idea about the jack or where to put it, so it was another morning of trying to light a fire under these people to keep their word. This isn't a dishwasher on the fritz, this is my home and tens of thousands of dollars. The lack of organization and respect for me and my home is inexcusable. So I wrote an email to the GM, thinking he'd take some ownership of what had happened and I'd at least get an apology and they'd work internally on improving. Not only did I not get an apology, he was defensive and said it was a "good repair." If that is the standard of a good repair, I'd hate to see a bad one. I'm going to have everything inspected by a structural engineer and will go from there. I've been treated with more respect buying fast food. Spend your money elsewhere."

"This one-star rating is generous! We are seven weeks into a four-day job at our house! The have been back three times to finish the job and it is still not done. My back yard is a mud pit! I have been informed by the "office" that it will take two more weeks before I can be put on the schedule for a crew to come back. The crew is working from their Lancaster office, and the managers won't return phone calls and are hiding behind the receptionist. I work just a few miles from their Lexington office, so I decided to pop in and talk to a different person only to find out that there is no staff in this office. The website for the Lexington office has a picture of the building and posted hours of 9 am to 6 pm, but it is just a building with mailboxes and a few shared meeting rooms used by several companies. Customer service is absolutely horrible. Think twice before hiring USS!"

"STAY AWAY FROM THIS COMPANY. They took my 1st half deposit and then vanished. I have called multiple times. Spoke with someone once and they promised a call back. Never did. Emailed and no response. This was over 4 months ago. Nothing. They stole my money. Sales guy was John Mullikin. Here's their class-act response by chat. The best response I've had yet. "Conversation closed by Erika"."