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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"The vendor was very nice. Prepared. We investigated the issue together and identified next steps. No issue was found and he let me know ahead of time that if he cut the drywall, he would not be replacing it. But, he did clean up after himself, which I appreciate."

"super fast and efficient, super flexible!"

"They claimed that they were finished and left nails sticking out of the wall. When I tried to call the supervisor I found out that the number was not connected. This is good customer service? I now realize that I paid to much for the sloppy work."

"Best price compare to other companies. Easy to work with. Showed up on time and completed the project in one day! Highly recommend this company. Nice to find honesty in a company."

"It's hard looking for the right person to do anything handy in your home, let alone a major three-bathroom remodel. I met with four contractors before I chose Louisville City Handyman (LCH), one whose reputation deemed them experts in remodeling 100-year-old homes in my neighborhood. Their quote was very close between LCH, but what sold me on LCH was how the contractor, Keenan, communicated with me during the quote assessment, and I am so glad I decided to move forward with him. Keenan was highly communicative, ALWAYS punctual, showed up every day (for over three months), gave up-to-date updates every week, cleaned up after every shift, and on top of all that, he was really pleasant to be around. I work from home, so we interacted daily. His creative problem-solving skills amazed me. He has this great ability to provide the highest quality of work even when something unexpected comes up, which often happens in houses as old as mine. He focused on delivering my vision, never looking for shortcuts or the easy way to do things. For most people, the longer they're in business, the more they lose integrity in their work. As the years go by, I'm certain that won't be an issue for LCH. I caught Keenan standing back and looking at what he and his team had accomplished after completing the job. People like him and companies like Louisville City Handyman are rare these days. I would, and have, recommended them to everyone. As we continue to remodel our home, LCH will be top of mind."

"Excellent, we cannot say enough good about Jason. He was the first to respond to our request we had to delay the appointment on our end twice but he was patient and responsive during the process. He showed up when he said he would and was efficient, meticulous and quick in getting the jobs complete. He never ask for payment until job was finished and even then, he done a walk through. During the walk through he was thorough in finishing last minute tasks even changing light bulbs for us! We will definitely use Jason again!"