Windows Plus

I have been wanting to write this review for a while, but it is hard to find the time with a busy work life. Several months ago, we worked with Windows Plus to install a single fixed window that is approximately 2' x 3' to replace a small double hung window. We paid a premium to do so, approximately $1700. We did so because they're a local company and because they seem to treat their employees well and they told us they could give us the color we wanted. I am giving them a 1 star review for the following reasons: â ¢ We were told very clearly that they could provide an exact color match to our existing windows. Turns out they couldn't. The window arrived and was the wrong color. We were told it was as close as they could get and we'd already paid a 50% non-refundable deposit. Had we known they couldn't match exactly and could only get "close", we would never have gone forward. Why would we want a window that doesn't match any of the rest of our windows (especially at that price)? â ¢ They agreed to paint the exterior of the window to match the color. I appreciated that. But the window grid inside the double-paned glass is still the wrong color. They utilize a high pressure sales tactic where they tell you that the quote they initially give you is good only as long as the salesperson is there and that if you do not take the offer right away, the price will go up. So we have a new, very expensive, small fixed window that is partially the wrong color. Eventually, we will have to address that with a new window that matches. So the window we have now is a frustrating waste of money. My strong advice to anyone that is considering working with them: Get at least 2 other quotes before you call them. If you need a particular color, make sure they can deliver. Ask them what happens if the color is wrong (remember that they require a 50% non-refundable deposit up front). If they give you the hard sell, just walk away. There are other very good options here in Louisville for getting new high quality windows without the high pressure sales tactics.

VERY FRIENDLY

The installation went smoothly. They installed windows and 2 storm doors and they look absolutely beautiful!!

Workers arrived as scheduled and were on the job the entire time...no standing around smoking or talking on their cell phones. Were very conscientious and thorough with the work and inspected all windows with me to make sure they worked properly. I would definitely work with this company again!

They went above and beyond when installing our vinyl.

I was pleased that they allowed us to do 2 windows at time. They seemed really knowledgeable and very friendly. I like that they are a local company.

They were very informative and helped me with teaching how to clean and operate my new windows!

Solid job done! Will work with them again in the future.

All of our windows were custom and it truly took some skill to make our project work!

Very professional & neat

Very good company to do business with,quality work at a fair price.

Didn't have to negotiate a price, the price they gave was the best of any other company

Thank you! Ypu did a wonderful job! This company provided a window replacement for us.