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"Very efficient getting everything done"

"There was a verbal agreement made to remodel our deck to be done 7/8/18. We were told that the deck would be completed in one day. We agreed to purchase all materials and Professional Plus would supply the labor. The agreed upon price was $650. The workers started on 7/8 and got into the demo and realized that the upper post were rotten and should be replaced. We agreed to get the posts and agreed to pay them $100 more for labor. By the end of the day on 7/8, they were not done but were requesting payment. I said I would pay them half, but they said that wasn't enough because they had to pay the owner $150 off the top and still had to pay his other guy. I paid him $500 of the $750. They came back Mon 7/9 and worked for a couple hours and still were not done. They also started using nails instead of screws when we requested screws but said someone else had their drill. Tracy, the lead, said it was getting late and they would have to come back on Tue 7/10. On 7/10 they said they did not have enough materials to finish. I said that I would go get what they needed, but they said they could not stay any longer. We also started pointed out some issues with stairs that they were slanted. He said the 2 stringers we had bought were different sizes. He had informed us earlier in the day regarding this but then said he figured it out so we thought everything was ok but come to find out he proceeded to build the stairs and they ended up be crooked instead of fixing them right. He also did not finish the spindles or framing out the upper portion of the stair railing which left it very unstable and dangerous. I went and got the requested materials that next and text him the next day telling him they were there. He acknowledged the text but that's the last we heard from him. We initially contacted the owner, Frank, on 7/13 and it sounded like he was going to help. We got one follow up text on 7/16 and have not heard anything back even after multiple calls and texts. I do not recommend using this company for any services. Also be aware they operate under multiple company names. R& R, Professional Plus Tree Service and Construction, Robert's Tree Experts and Construction, and Frank's Tree Service."

"I got a detailed quote for work that was to be done for my aging mother. They did not fulfill their promise for the work that was quoted. They and only performed a portion, maybe 60%, of the work that they said they were going to do. I even went out of my way to allow them to go forward because they claimed they were hurting for work. As having owned a business of my own I understood his supposed dilemma. The work was not completed in the timeframe that was quoted, but I was expecting them to complete it the next day. There was still a large pile of brush and garbage that could be seen by neighbors and church patrons. Instead, I got a text saying they misquoted and needed another $555 to finish the work. Because they of the large pile of brush and garbage, I felt like I was being forced to provide more money. I made a huge mistake by hiring these guys. They are unprofessional and don't understand how to treat customers. They are crooks and cons and should be avoided at all cost."