Get matched with top patio repair pros in Pendleton, IN

"My family experienced water and wind damage earlier this year. We had to be placed in a hotel. After reaching out to numerous companies, we chose Maynor construction. I am glad we did!! If it wasnâ t for Maynor and his staff, I wouldnâ t have made it. The process was long and depressing because of being away from home. However Maynor and his staff reassured me. They showed patience with me and worked hand and hand with my insurance company with getting my home repaired in a timely manner. Thank you Maynor! I truly feel like we are family!"

"Not only was my initial request completed effectively and at high quality (pool deck pressure wash and coping tiles re-caulked), we soon repaired several others mechanical and electrical issues."

"It went really well. They did a really good job. It did take a couple phone calls to get them out there, but they did get out here and do it. We had an issue where they didn't do a stain on one of the posts and they came right back out to fix it. The price was reasonable for the whole project."

"It went great. It had been several years since we last had our chimney cleaned. Despite their service area and pricing schedule changing, C&A still took the job and charged us the old price. Tim and his assistant were friendly, professional, thorough, and systematic in ensuring our fireplace and chimney was as clean and in as good repair as if it were their own. They provided outstanding service, superior maintenance, and excellent conversation. We couldn't be more satisfied, and look forward to their next visit."

"Hard working team took care of stump removal, clearing away shrubs and plants to prepare for patio installation. Very pleased with their work!"

"I cannot, unfortunately, join in the rave reviews this company gets.  Let me explain in detail.
 
Last fall I moved into a new home, and the builder did a crappy job with the lawn.  In the spring, I paid Nagas $4,000 for what was supposed to be a fresh start with lots of topsoil, plus grass seed and straw.  The topsoil cost was double the initial informal estimate Jason provided in person (which he later said was based on last year's prices).  To be fair, the $800/load price was reflected on the written estimate I agreed to.  But the point is, this lawn was a substantial investment.  (And Nagas can be a bit aggressive about seeking quick payment.) 
I received no instructions whatsoever on caring for the new lawn, weed control, fertilizing, when to mow, how much to water, or what to expect as far as progress during the first season.  I also got the impression that Jason and his company were perhaps stretched too thin.
Five weeks later, my yard looked like an abandoned lot.  The new grass was, at best, patchy.  The front yard was choked with all sorts of exotic looking weeds, much of which I now know was hard-to-eradicate nutsedge.  There were all sorts of bare spots.  I brought my concerns to Jason, who claimed the new grass was progressing as well as possible given the hot weather in early spring.  Jason's people came out (at no charge) to spray and overseed.  The grass finally seemed to pick up in quantity, but it doesn't look anything close to thriving.  It's still thin, pale, and rather patchy, and often has a yellow/brown cast despite a wet summer and regular watering. 
Since then, I have used Nagas for biweekly mowing at a rate of $50 per visit.  Several times the mowing crews cut landscape lighting wires (this stopped after I brought it to their attention) and left big muddy ruts (which are now bare patches) from their large mowing equipment. 
On June 28, I alerted Jason that there was a serious weed problem that needed to be addressed.  A few days later he informed me that he had sprayed but "may need to spray again."  He also mentioned he would seed again in the fall.  If this spraying indeed happened (I wasn't billed), it had no effect whatsoever.  Nutsedge, I've come to learn through the research I've had to do on my own, just laughs at ordinary herbicides.  Jason's emails referred to spraying for "broadleaf."  So I now assume he didn't understand the problem he was dealing with. 
It's now August, and I've become alarmed that the front yard is being overtaken with nutsedge, a weed that's ugly and very difficult to eradicate.  Today, I wrote Jason about this.  His advice was to wash his hands of the matter and suggest I call Scott's or Trugreen.  I have all the emails documenting the above-described interactions. 
I consider this unsatisfactory for an A-rated professional landscaping company.  I had assumed that, being a small local business where you deal with the owner himself, Nagas sought to form ongoing client relationships.  To my mind, that involves customer education, monitoring, and followup when they've done an expensive installation and I've brought problems to their attention.  By referring to future spraying and seeding, Jason led me to believe that my lawn was under his ongoing care and concern, not just a one-off job.  His crew is here every other week.  Jason is supposed to be the lawn care expert, not me.  Up until now, Jason has responded quickly when I've expressed concerns.  But the point is that those actions have been completely ineffective, and he obviously wasn't monitoring the problem as I believe he should have once it was brought to his attention in late June, to try to assure a successful resolution (i.e., healthy, weedless grass).  As a result, I am left with an anemic lawn, an ugly mess of nutsedge, and a threat to my $4000 grass investment.  
Jason's response today -- "My guys that mow have no formal training except for mowing.... I do not just drive around and look at yards unless I have been asked to check on something.  I think using one of the larger companies that specialize in lawn weeds is your best bet." -- shows he is washing his hands of the problem. 
If Nagas is not going to provide customer education and ongoing maintenance and support, then they should not be in the lawn-installation business to begin with, or it should made clear at the outset that once the seed is in the ground, the customer is on his own and needs to hire Scott's pronto.  In my case, the expectations and responsibilities were left ambiguous.  I accept some responsibility for this.  But on all these facts -- especially the ineffective response to specific problems and lack of follow through to see that the problem was resolved, i.e. that the weeds were under control --  an "A" rating and "super service award" certainly cannot be justified. 

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"This job went perfectly! Travis and all the people on his team and crew were professional and clearly knew what they were doing. He gave excellent advice when he came out for the estimate. The estimate broke down the cost for various parts of the job, which I found to be very helpful and informative. They far exceeded my expectations on every part of the project and went above and beyond in making sure things were cleared out and trimmed and cleaned u[. I have never had much professional help with my yard other than mulching and tree trimming. Now that I see what great results can be achieved I'll be back in touch with Heath Outdoor!"

"Paul did some minor drywall repair after we fixed a plumbing leak. He repainted the ceiling and the kitchen. Separately he repainted our front porch including stabilizing a porch post that had some rot at the base. Paul and his crew were polite, efficient, professional, and did excellent work. Everything was thoroughly repaired and prepared rather than just putting a pretty face over it. We were always informed of our options, what would happen, and when. We have no hesitation about recommending them."

"Excellent service. What is especially important for others to know is I purchased the windows 16 years ago. Twice I had issues with a window and the service was quick and I was not charged for the repair/replacement because of the lifetime warranty. Best investment I have made as a homeowner! Easy to maintain/clean and they look beautiful. Using locally-owned businesses is important to me and N. Masten has earned my trust and respect tenfold."

"R&R is the most professional contractor I have ever hired. When the work they have done has not been satisfactory, they fix it. They do things the right way, they help us solve problems and the areas they have worked on look great!"