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"Perhaps I should be precluded from participating here - but Service Doctor has done several projects both residential and commercial for me and always delivers quality work on budget. To be forthright, Angie is my wife- Service Doctor did several projects for me and my business long before we were married. She takes her work very intensely; she carries it home with her, she accepts phone calls at night and over the weekends. I watch her deal with all the questions, changes, scheduling issues, and or just spend time bringing customers up to speed on the project status. I have observed and listened to her with her customers, with her co-workers and I have to say she goes above and beyond to provide a finished job that exceeds all expectations. She addresses her customers first, an example last summer I had to put a new roof on our home, a large job to remove the old and install 80 some squares of new cedar shakes, she pulled the crew from our home to take care of a few customers, I note she did so without hesitation. I just watched her anguish over a review- actually a reposted unenthusiastic review from over a year ago that was just reposted by “Chris”. Chris claims my wife was shockingly rude—interrupting, dismissive, and completely unprofessional. I have never known Angie to be rude or unprofessional. When I do something stupid, I have seen her be dismissive. I have watched her deal with difficult people, difficult situations, her co-workers and sub-contractors. Being rude is just not in her DNA- and she is always correcting me when I struggle with being polite in difficult situations. She is not perfect –no one is – she works very hard doing it right, making the job go as painless as possible and controlling costs. All this to say I don’t know who this Chris guy is that is stalking my wife or why he can’t let go after a year- or why he keeps reposting negative comments anonymously with none of the underlying facts. So, Chris tells exactly what happened rather than just saying Angie and Jenna were rude and dismissive. What was the job, did they enter a contract with you to do the job, did they not finish the job, was the job delayed because materials were not available, if you have the balls to post a bad review – have the tenets to provide the facts. Yes, I am defending my wife, from an anonymous b****, and some Chris guy that seems to be stalking her, I would be foolish not to."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"