Service Doctor

Perhaps I should be precluded from participating here - but Service Doctor has done several projects both residential and commercial for me and always delivers quality work on budget. To be forthright, Angie is my wife- Service Doctor did several projects for me and my business long before we were married. She takes her work very intensely; she carries it home with her, she accepts phone calls at night and over the weekends. I watch her deal with all the questions, changes, scheduling issues, and or just spend time bringing customers up to speed on the project status. I have observed and listened to her with her customers, with her co-workers and I have to say she goes above and beyond to provide a finished job that exceeds all expectations. She addresses her customers first, an example last summer I had to put a new roof on our home, a large job to remove the old and install 80 some squares of new cedar shakes, she pulled the crew from our home to take care of a few customers, I note she did so without hesitation. I just watched her anguish over a review- actually a reposted unenthusiastic review from over a year ago that was just reposted by “Chris”. Chris claims my wife was shockingly rude—interrupting, dismissive, and completely unprofessional. I have never known Angie to be rude or unprofessional. When I do something stupid, I have seen her be dismissive. I have watched her deal with difficult people, difficult situations, her co-workers and sub-contractors. Being rude is just not in her DNA- and she is always correcting me when I struggle with being polite in difficult situations. She is not perfect –no one is – she works very hard doing it right, making the job go as painless as possible and controlling costs. All this to say I don’t know who this Chris guy is that is stalking my wife or why he can’t let go after a year- or why he keeps reposting negative comments anonymously with none of the underlying facts. So, Chris tells exactly what happened rather than just saying Angie and Jenna were rude and dismissive. What was the job, did they enter a contract with you to do the job, did they not finish the job, was the job delayed because materials were not available, if you have the balls to post a bad review – have the tenets to provide the facts. Yes, I am defending my wife, from an anonymous b****, and some Chris guy that seems to be stalking her, I would be foolish not to.

Service Doctor built a new wood front porch with beautiful metal railings. Randy the owner gave me excellent design suggestions and the entire team was very professional . Their communication with me was very good every step of the way. The crew that demolished my old porch were very hardworking and poured the new sidewalk - well done ! Mario and Mike built the porch with great care and precision - they really took pride in their work . It turned out beautifully !!!

My bathtub was pitted and stained. The technician from service doctor arrived on time and finished the job in the time allotted. Even better, my tub looks like new.

Great. Looks fantastic. Job well done.

Two very efficient workmen arrived at exactly the time promised. They spread floor covering from the front door to the work site so when they completed the job clean up was thorough. They explained the work to us and just got on with it, finishing a bit earlier than the five hours scheduled but since the sink resurfacing had to dry before the new faucet was installed, one of the workmen had to return the next day just to finish up. Excellent work and the results exceeded our expectations.

Everything went excellently. They were always on time and sometimes finished projects ahead of schedule. The communication was fabulous. They would keep me updated all the time and were very responsive. They were all polite and customer-service oriented. Their skills were great. They also cleaned up the area they were working in - nothing was ever left messy. I would highly recommend Service Doctor to anyone!

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They are good on responsiveness. I would use them in future.

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They worked hard and sometimes in the rain. Very professional, courteous and we noticed a lot of smaller details that they took care of that we didn't think of.

Tami has been our contact person and she's the best to communicate with. Tami has a great personality and clearly she's good people. Tami is very knowledgeable in construction and if there are situations she's not sure of, she digs for the best and proper solutions.

We're reassured that if we ever need work done, we will not hesitate to call Service Doctor for all our needs. We're so please with Service Doctor that we're having them return to do other projects for us.

We had a flood due to severe roof damage and Service Doctor was quick to get to our home and remedy the leak until a new roof could be in place.
Not only are we comfortable with knowing Service Doctor will always do the best job possible, we're relieved to have a company like Service Doctor that aims to give us peace of mind because they focus on doing things the right way and go above expectations for customer service. We're very picky, skeptical people, yet Service Doctor exceeded our expectations.

With our construction background and construction based businesses, we know a great contractor when we spot one and Service Doctor is a rare find so we will keep Service Doctor as our "call first and only" contractor for all our needs.

PRO'S...Everything. Along with helping us cope with stressful situations. Easy to communicate with. Stays on top of everything.
CON'S...Have none to report.

Contractor showed up as promised and completed the job on schedule

This was not a desirable experience.  Before I discuss what went wrong I would like to discuss what went right.  I truly believe that Service Doctor (SD) would have worked on this issue until it was completely to my liking and satisfaction.  Everyone was very professional.  My sales rep Jeff Smar was very courteous and helpful.  Randy (the owner) bent over backwards to try and make my experience a positive one and to help make up for any short comings.  Everyone was extremely nice!


What went wrong?  Firstly, I was not aware that the job was going to be subcontracted.  I?m not sure if that should matter or not but I thought SD would be doing the work.  I felt this caused a disconnect as the great organization I was dealing with would not be working for me directly and the sub-contractors could not speak English.  The issues started with the job being quoted differently then was discussed in person.  Then later additional costs were presented.  Randy was very understanding and added all discussed extras for the cost of the quote.  So he stood behind customer satisfaction.


The work was done.  All looked great except one part.  Disappointment because I had scheduled the work for when my family was on vacation.  They had an entire week to get it right.  SD sent the sub-contractors out to patch the bad section of the floor.  I said I would be fine if it was seamless and could not tell a difference in quality.  Unfortunately you could tell.


So they came out again to do the entire floor.  This was very inconvenient because I have 2 kids and a dog to worry about.  Floor looked fairly good this time even though there were parts that I wasn?t very happy about.  But now there was an accident when SD was replacing my refrigerator and now there was a deep scratch/groove in the brand new floor.  SD came out to ?fix? the scratch/groove and left an unacceptable mark on the floor.


Now we scheduled for them to come out again to redo the floor while we were on vacation. Note it?s now been two months that my house has been in upheaval (part SD part because of my personal preference for scheduling).  Again we would be gone for a week.  I asked that the floor be perfect (within reason) when we got back.  They had a week to make it right.  


This time there were visible waves throughout the floor and lighter patches in sections.  


We are not happy with the quality of this job but at this point we really are willing to live with it as our house has been in disarray for two months.  It is unfortunate that the floor could not be done to our liking (which I don?t consider nit-picky or excessive).  But after many attempts (two of which had a week span while we were not home) it certainly doesn't seem like we are going to receive the floor we wished.  It?s just too hard to get the kids out of the house for a day, find a place for the dog (and keep him tame for two weeks while the floor is hardening) and worry about our toddler?s breathing (asthmatic) while odors of the floor protection dissipate. That?s why having the work done during our vacations was so desirable.


That said we lived with what was done.  Again Randy was great and discounted my cost in a desire to make me happy.  Furthermore, he also credited me funds toward future work.  That said I will be sure to ask if the work is being subcontracted.  I am fully confident that should I have wanted to continue to get this right that they would have worked on the floor until it was good.  I just can?t go through it anymore and we are trying to have a Fourth of July party and will have people in our home.  I don?t think I am an unreasonable person but I did expect a perfect floor from the professionals.  Perhaps subcontracting is not the way to go?  I think neither customer nor vender is very happy in this situation.  I didn?t get the floor I wanted and SD most likely did not make a profit (if they didn?t lose money).

See above.

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From the first phone call to get information to the finished project, everything went smoothly. The woman I spoke with on the phone was very friendly and helpful in explaining their service and scheduling an appointment. The gentleman that came out to do the work was very personable and professional in his work. He did a great job and the bathtub looks great! No complaints at all.

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The job went on fine and he is wonderful. The price was also reasonable. He was a professional, reliable, punctual, enjoys his work, takes care about what he is doing and was respectful. Overall, he does a great job and takes care about details. He also provided suggestions on how to maintain the flooring.

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Surface Doctor came very quickly, the refinisher was very pleasant, informative and knowledgeable. The tub looks great!

I am very happy with their work. I would highly recommend them to anyone needing this service.

My wife hired Service Doctor and, to be honest, I entered into the process skeptical of what results we would end up with. I tend to be a perfectionist and when Chris, the Service Doctor Technician, showed up; I took time to walk through the work he would be doing. Chris was very receptive to making sure I was comfortable with the manner in which the work would be completed. Additionally, he was very respectful of our home. He placed tarps from the front door, up the stairs, through the bedroom, and into the bathroom where he was working. He worked with me to properly clean up the shower doors that would be getting re-installed, and paid attention to the small details that make the difference between average work and good quality work. The result is a beautifully finished bathtub enclosure and vanity top. While I cannot yet comment on the longevity of the work I have every reason to believe that the finishes will last just fine, and that Service Doctor will stand behind their work. I was so pleased with the quality of the work that I have already contacted Service Doctor to provide quotations for other work that I plan to complete.

They were very prompt, they communicated every phase of the project (s). Projects came in in a timely manner, and the extra costs if any were justified, and explained very well.

For whatever reason, the paint became marred. I called; they honored their warranty. The man (John?) came out, re-did the tub, and did such a wonderful job. We were very pleased!! We are very happy with their services. Much cheaper than buying a new tub!!

The installer arrived on time and did their jobs efficiently and with professionalism.