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SERVPRO of Western Lake County

About us

24 Hour Emergency Services available for fire/smoke/water damage cleanup. Members of the Better Business Bureau, IICRC certified firm (Institute of Inspection, Cleaning Restoration Certification), EPA certified firm (Environmental Protection Agency), NADCA certified firm (National Air Duct Cleaners Association). IICRC trained with Master Water Restorers on staff. NADCA certified for ASCS (Air Systems Cleaning Specialist), CVI (Certified Ventilation System Inspector), and VSMR (Ventilation System Mold Remediator). OSHA compliant. Current industry standards and guidelines utilized in all phases of work. Used to working with homeowners property insurances. Major credit cards accepted. Pricing varies depending on services provided.

Business highlights

Emergency services offered
25 years of experience

Services we offer

Air Duct cleaning, Carpet/Upholstery cleaning, Commercial & Residential Services Offered for the following areas: Fire/Smoke damage cleanup, Construction cleanup, Death Scene cleanup, Deodorization, General whole-house spring cleaning., Mold Removal/Remediation, Water damage extraction/drying/cleanup

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.510 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
10%
3
0%
2
0%
1
10%
Showing 1-10 of 10 reviews
Kathy W.
Mar 2016
5.0
Yes, I recommend this pro
$420
unknown

MICHAEL G.
Dec 2014
5.0
Yes, I recommend this pro
unknown

SHARON G.
Nov 2014
5.0
Yes, I recommend this pro
$1,000
They were really good. The insurance company took care of it. They had to bring in fans.

Phylissa G.
Jun 2014
5.0
Yes, I recommend this pro
They are emergency providers for water damage also. So we were rescheduled several times because of spring storms--a county administration building took precedence for a week, but that is understandable.
Allen returns calls in a timely manner, even when the news isn't great (rescheduling).
GREAT WORKERS!! Pam is an AWESOME worker!!! Very upfront, and very pleasant. Sam is a great worker--very detail-oriented, and Bill is a very hard worker (washes ceilings, which is a HARD job). Steve worked well, too.
Our home insurance paid the bill, so I am not sure how much the cost was. Allen was willing to work with our insurance- the check was turned over the mortgage company, so there were some hoops to jump thru, but he was so pleasant to work with, and willing to do whatever it took to get the house clean.
I really appreciate these people.
Pam, you are TOTALLY AWESOME.
i HIGHLY recommend this company.
PS They came in June to clean carpets. The cleaning system was from the truck, and the water was STEAMING. They did a great job! These are good people. They are worth any wait you might have to have....
PPS This was covered by our home insurance. However, when I thought we were going to have to pay our of pocket, their prices were lower than the competitors. Hence the $0.00.

Lisa G.
Jun 2014
5.0
Yes, I recommend this pro
$150
unknown

Elmerre G.
May 2014
1.0
I was not happy with their service. It was so bad that I've lost my home insurance. They worked with the insurance company to minimize what was wrong in my house. They took pictures when they first came in but when it came down to giving copies to the insurance company to prove how wet everything was from a water leak, they couldn't provide that for they didn't take enough pictures. One of the things I was really concerned about was one of the areas that was leaking in my basement was under my staircase and the whole wall was wet. The insurance said they would not cover that and they said there's no water and Servpro backed them up even though they knew the wall was wet. As an owner, I had to be concerned about mold so I challenged them and finally brought in another company to help and they took that wall down and the area under my staircase was soaked. It was so bad that they were out of my house for a whole month because of the time to dry it out. It was such a nightmare that I had not complained to the State because so much happened from that ordeal. I've never had a problem in my home before but with that water leak, there was so much fraud that I decided I am going to complain to the State of Illinois Insurance Department about my insurance, on Servpro, and the other vendor.
Response from SERVPRO of Western Lake County
"This is Servpro of Western Lake County. We are out of Griffith, IN. We did not do this work. I could not find any information, including billing information, regarding this customer's name. Servpro is a national franchise, perhaps it was another Servpro franchise."

Charles F.
May 2014
5.0
Yes, I recommend this pro
They were excellent. I highly recommend them, they are efficient, they know what they are doing, and they get the job done. The price was fine.

Ronald A.
Sep 2013
5.0
Yes, I recommend this pro
$5,000

surprizingly well, I was particularly impressed with the job performance of Pam and Bill, they are true professionals and extrememly well suited to the superb work performance they exhibit, I would also point out that Adam and Kathy

, of upper management were also very competent and diligent to see the work completed.

Joseph N.
Jul 2013
4.0
Yes, I recommend this pro
$200
As promised.

Richard S.
Jan 2013
5.0
Yes, I recommend this pro
$21,000
From day one to the end of the work, every worker at ServePro did a good job and was on the job as planned and cleaned up yeveryday of work. This was a fine job with good people. i watched the work carefully and most hourly work with my watch. i have nothing more to say, but I would be glad to have these professionals if needed, for me or my neighbors.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

SERVPRO of Western Lake County is currently rated 4.5 overall out of 5.

SERVPRO of Western Lake County accepts the following forms of payment: CreditCard

No, SERVPRO of Western Lake County does not offer free project estimates.

No, SERVPRO of Western Lake County does not offer eco-friendly accreditations.

No, SERVPRO of Western Lake County does not offer a senior discount.

Yes, SERVPRO of Western Lake County offers emergency services.

No, SERVPRO of Western Lake County does not offer warranties.