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"DO NOT HIRE THIS MAN! We initially hired Scott after he responded to an on line local group. He was kind, sincere and met my husband at our home to review contract. His prices were 1/3 of the competitors. The Job was for electrical work in our new home was over 8,000. He seamed eager to be of assistance. Though he we hired him for odd jobs at our existing home while our new house was being built by the Amish, he was usually late and seemed plagued with excuses of health issues or family trouble that kept him from completing a project in a timely manner. But in the end, he came through with those small jobs. When the new house was ready for electrical work back in mid June, he was at the house daily. He had a small crew of teenage sons and a friend at times. Work was slow but he plugged along. We liked his sincerity, his down to earth spirit, so we hired him for the plumbing job as well. He continued to be attentive and aimed to please us, though work was slow. We then hired him for other jobs in the home that he said he could easily get done. From approx June to Aug,, Scott was down here approx 5 days a week. He had a couple health episode, a son's legal problem, a stalled vehicle of his and his son that kept him from coming to property at times but we were very understanding. It just gets worse from here. Many projects, were poorly done. Scott failed to cap off simple T drains and many of our household items, including family heirlooms , we were storing in the basement of the new home were covered in grey water from the toilet. Although we cleaned them some heirlooms, others had to be trashed. He was slow to fix the problem and we had further leaks from his plumbing job. He bought our AC /heat pump and furnace from a scratch and dent dealer in Lebanon with no warranty. Unbeknownst to us. He asked for money for duct work, that we provided to him and never got it. He would ask for money to purchase materials and never produce the items. He seemed to have a of days where he had to show up for child support court. and sometime at the end of August, he claimed his bank account was frozen by the courts and he was unable to produce items we had already paid him to purchase. He then began not answering calls, not showing up, It became a daily game of asking him if he was coming, him telling us that he would be there at a certain time and never showing. In the last 3 weeks we have seen him at the house approx 5 times. And he stayed for approx 1 -2 hours. The last straw was after 4 days of not answering calls and not showing up, he showed up an hour late, and as soon as I had left to run and errand, he left right behind me, not to answer the phone at all. We offered to help him in gas money to get down to Rockville from New Richmond, pay extra adult crew members just to get the house moving His reponse was always that he was going thru a hardship and we are his first priority. And that he WAS going to get us done. His last message to me was a cryptic complaint that he didn't like it that we doubted his abilities after pointing out some serious concerns in his work. The current state of our house? We have no duct work, we have 20% of electrical not done. A bathroom not done, Insulation gaps in the ceiling, railing that has been purchased but not done. a furnace and AC unit with no warrantly and it is coming into late September. We fronted him on painting, flooring and setting up kitchen. This is only started and a long way to go to be done. We are out over 30 K in monies. We finally fired him yesterday after being here for one hour and never calling us back to speak with us personally. We have asked for some monies back. And have contacted a lawyer for litigation. Don't be fooled by his kindness or sincerity. He is a charlatan and is plagued with unfortunate events in his life that prohibit him from actually finishing his job. I believe this is his M. O. and needs to be shut down."

"I rarely feel the need to write a review or blast anyone on social media. I have written a review maybe twice in my life. That being said, I read reviews for almost every purchase I consider. I know reviews can pull a lot of weight and I value them, good or bad. This is a long one but one you will want to read if you are considering using this business. My husband and I ended up visiting Vision Floors and more in Lafayette, IN, after [Company information redacted] failed to show up to our scheduled in home consultation. I had never heard of vision floors but was pleasantly surprised by our visit to the store. Sarah was very helpful and patient with us as we scoured their flooring until we found one we loved. Financing was simple and fast as well. We had our home measured, got the floors ordered, and scheduled an installation date. November 19th. Bobby was our installers name I believe. He and another guy removed all our old carpet and prepped most the floors for the new vinyl flooring in one day. They would have finished installation the following day except they ran out of flooring. Yep. Nearly 1200 sq ft of flooring and they came up 3 boards short. Guess how long our floor sat unfinished? Almost 3 months. Read on. Ok mistakes happen. No biggie. We just have to order more flooring and they’ll come finish it. We very patiently wait to hear something and when we didn’t I then sent a text to Sarah November 24th but got no response. It’s coming up on thanksgiving so we cut them some slack. We had other projects we were working on anyway. Wait yet another week, still not a peep. Sent another text December 1st. Finally get a response the boards arrived they will be out in 2 days. Great. The next day got a text all the boards are damaged and have to order more. They blamed UPS. Ok **** happens just have to wait for another shipment. *Crickets* Ask for an update December 11th. They’ll be out on the 16th. Great. December 16th installed the wrong floor. Yes, the wrong floor. Our planks had black beveling and the 3 they installed did not. Also the coloring was slightly different but noticeable. So now we have mismatched flooring running down our hallway. Cool. Why they even installed this floor is beyond me. I’m convinced they thought we wouldn’t notice and would get away with it; they claim it was a manufacturer defect. Either way the floor should have been inspected more closely before installation and the so-called experienced installers should have stopped what they were doing. But they went ahead and installed it anyway as well as the trim and the transition and caulked along the stonework as if nothing was wrong. I sent pictures of the floor showing the mistake.No response. Husband calls the next day and leaves a message. No response. 3 weeks of unanswered texts and calls. Husband finally drives 45 minutes to the store on a Saturday to talk face to face. Was told they are still trying to get useable boards. THEN COMMUNICATE THAT TO US.!! The silence is what kills us. How can something like this happen and you don’t inform your customer as to every step you are taking to rectify the situation? Why do we have to ask for updates as to what the **** is going on over and over again for weeks? We are very frustrated at this point to say the least. January 7th asked for update. Nothing. January 16th asked for update. Nothing. Finally January 21st, we get a text. They have the floor, when can they come out. We gave them our availability. We both work 6 days a week and getting days off is not easy so they need to be flexible and work with our schedule. Simple request right? Nope. Another week of silence. January 29th asked for an update and get a response of Monday Tuesday or Wednesday of next week. Well Monday Tuesday and Wednesday came and went and not a peep. Friday asked for an update. Nothing. I informed them on February 6th that I had February 11th off so I asked them to make it work. They did. They sent someone out and I’m relieved it’s finally finished. But that’s not all... While the guy, I believe his name was Jeremy, was here doing us this huge favor of fixing their **** up, he took a phone call and was telling whoever he was talking to about the job he was at. How he had to fix a mistake he didn’t make and that the mistake was “barely even noticeable.” That it was “just missing a black line” (the beveling) and that “you really had to look hard to notice it.” I couldn’t believe what I was hearing. Are you kidding me? First, you don’t talk like that in front of the customer. Super unprofessional. And second, we paid a ****load of money for our floors and even if you don’t think it’s noticeable we notice it and have to look at it every day. It was done incorrectly and most definitely needed to be fixed and I don’t need to hear you complain about it. Just do your job. I will tell my story to anyone that will listen to me. I have already told my family, friends, and coworkers not to do business with vision floors if they are ever in the market for new flooring. My experience with this business warrants a bad review. They should be called out publicly for their bad business practices and horrible customer service. I understand people make mistakes and had this company made any effort to keep us informed, or at the very least show a little remorse or act a tad apologetic, I wouldn’t feel the need to shame them. The lack of communication has been unreal. I hope no one else has to go through this."