Get matched with top lighting pros in Avoca, IN

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n\n

"What an amazing team of people!  We were so impressed with the quality of work.  The business owner,  Torlando, is so knowledgable when it comes to color, wall repairs, and types of paint.  He offered great advice on paint color combinations.  He would use my color preferences to come up with the right shades that worked together.  It was particularly challenging on the main level where the great room, dining area and kitchen were in an open area.  If I questioned any of his ideas, he would paint a small area with a couple of samples so that I could see how the lighting would affect them and how the furniture would work with them.
 
The team of painters, John and Nick, headed up by Alan, were AMAZING.  They were professional and worked efficiently, yet were very meticulous with everything, including wall repairs, moving furniture, reaching tough areas like the 18 foot tall walls in the great room, and applying four coats of paint on the dining room furniture to insure that it would withstand daily use.  It was difficult to find any missed spots, but when I did, they were quick to fix them, plus they went above and beyond what was expected, making suggestions on how they could make certain areas of our home look even better than expected.  For three and a half weeks, they appeared at our doorstep promptly at 8:30 a.m.  I have never worked with a nicer, more talented group of people.  We were sorry to see them go as they almost felt like family.  I may have to come up with another project for them, just so we can have them back!"

"I cannot, unfortunately, join in the rave reviews this company gets.  Let me explain in detail.
 
Last fall I moved into a new home, and the builder did a crappy job with the lawn.  In the spring, I paid Nagas $4,000 for what was supposed to be a fresh start with lots of topsoil, plus grass seed and straw.  The topsoil cost was double the initial informal estimate Jason provided in person (which he later said was based on last year's prices).  To be fair, the $800/load price was reflected on the written estimate I agreed to.  But the point is, this lawn was a substantial investment.  (And Nagas can be a bit aggressive about seeking quick payment.) 
I received no instructions whatsoever on caring for the new lawn, weed control, fertilizing, when to mow, how much to water, or what to expect as far as progress during the first season.  I also got the impression that Jason and his company were perhaps stretched too thin.
Five weeks later, my yard looked like an abandoned lot.  The new grass was, at best, patchy.  The front yard was choked with all sorts of exotic looking weeds, much of which I now know was hard-to-eradicate nutsedge.  There were all sorts of bare spots.  I brought my concerns to Jason, who claimed the new grass was progressing as well as possible given the hot weather in early spring.  Jason's people came out (at no charge) to spray and overseed.  The grass finally seemed to pick up in quantity, but it doesn't look anything close to thriving.  It's still thin, pale, and rather patchy, and often has a yellow/brown cast despite a wet summer and regular watering. 
Since then, I have used Nagas for biweekly mowing at a rate of $50 per visit.  Several times the mowing crews cut landscape lighting wires (this stopped after I brought it to their attention) and left big muddy ruts (which are now bare patches) from their large mowing equipment. 
On June 28, I alerted Jason that there was a serious weed problem that needed to be addressed.  A few days later he informed me that he had sprayed but "may need to spray again."  He also mentioned he would seed again in the fall.  If this spraying indeed happened (I wasn't billed), it had no effect whatsoever.  Nutsedge, I've come to learn through the research I've had to do on my own, just laughs at ordinary herbicides.  Jason's emails referred to spraying for "broadleaf."  So I now assume he didn't understand the problem he was dealing with. 
It's now August, and I've become alarmed that the front yard is being overtaken with nutsedge, a weed that's ugly and very difficult to eradicate.  Today, I wrote Jason about this.  His advice was to wash his hands of the matter and suggest I call Scott's or Trugreen.  I have all the emails documenting the above-described interactions. 
I consider this unsatisfactory for an A-rated professional landscaping company.  I had assumed that, being a small local business where you deal with the owner himself, Nagas sought to form ongoing client relationships.  To my mind, that involves customer education, monitoring, and followup when they've done an expensive installation and I've brought problems to their attention.  By referring to future spraying and seeding, Jason led me to believe that my lawn was under his ongoing care and concern, not just a one-off job.  His crew is here every other week.  Jason is supposed to be the lawn care expert, not me.  Up until now, Jason has responded quickly when I've expressed concerns.  But the point is that those actions have been completely ineffective, and he obviously wasn't monitoring the problem as I believe he should have once it was brought to his attention in late June, to try to assure a successful resolution (i.e., healthy, weedless grass).  As a result, I am left with an anemic lawn, an ugly mess of nutsedge, and a threat to my $4000 grass investment.  
Jason's response today -- "My guys that mow have no formal training except for mowing.... I do not just drive around and look at yards unless I have been asked to check on something.  I think using one of the larger companies that specialize in lawn weeds is your best bet." -- shows he is washing his hands of the problem. 
If Nagas is not going to provide customer education and ongoing maintenance and support, then they should not be in the lawn-installation business to begin with, or it should made clear at the outset that once the seed is in the ground, the customer is on his own and needs to hire Scott's pronto.  In my case, the expectations and responsibilities were left ambiguous.  I accept some responsibility for this.  But on all these facts -- especially the ineffective response to specific problems and lack of follow through to see that the problem was resolved, i.e. that the weeds were under control --  an "A" rating and "super service award" certainly cannot be justified. 

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"Went very well. The technician arrived on time and made sure to do a great job."

"It went well. After viewing both properties content, i was sent a couple of room plans.
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"They were basically in and out. quick, clean professional work! I was very pleased with the quality and the way I was notified when they would be there. They were always on time. I would highly recommend them to anyone!"

"It went very well! They were fast, clean and friendly. They went above and beyond to give us the landscape of our dreams. I would reccomend them to anyone. Their pricing is very affordable. We will definitely be having them do more work for us in the future!"

"I sent the money and dimensions in in November 2011.  She responded back very quickly, informed me that she was very busy and wouldn't be able to start on my project for a couple of weeks.  I actually responded that that was fine.  After a month or so with no contact, i emailed.  She emailed  right back, apologized and asked for some more measurements.  I sent them.  Didn't hear anything, when in response to inquiry, she asked again for living room measurements-- that was Feb. 3rd.  On Feb. 20th, I emailed and asked for timeline.  She responded back the next day with 3 designs asking for my preference.  I emailed back on the 22nd of Feb with my preference.  On March 16th, I inquired again as to timeline for completion.Two weeks later she sent a concept board with some furnishings.  No window coverings or lights were suggested.  Three were multiple rugs with no direction of which one for each room.  All and all, not a pleasant experience.  I suspect I could have gotten better service using Pottery Barn's free design service (especially since most of the furnishings came from there.)"

"It was wonderful. They were the best."

"He was supposed to come and do it last week but apparently he broke his elbow. I talked to them the first of this week and they are trying to work it in. I was looking for somebody that did sort of small landscaping jobs as well as big things and they do that sort of things. The price was better than I expected. He arrived on time for the estimate."