Toptec Heating, Cooling, Plumbing & Electrical, Inc.
Toptec Heating, Cooling, Plumbing & Electrical, Inc.
TOPTEC Heating, Cooling, Plumbing & Electrical, Inc. is a family-owned Home Comfort Services company since 1993 servicing the northern suburbs with locations in Libertyville and McHenry, IL. TOPTEC integrates TOP quality, ethical practices and skillsets with expertise in today’s TEChnology to service and sell solutions designed in mind with comfort, reliability and performance. Products and Services Services available from TOPTEC include all plumbing, hot water, sewer & drain service needs, heating and air conditioning design and installation including forced air, boilers and ductless systems, HVAC servicing of all types of equipment, electrical services, duct & dryer vent cleaning and maintenance agreements for peace of mind. Our Plumbing & Sewer division provides camera inspections, rodding, hydrojetting, sewer repairs, water heaters, sump & ejector pumps, and servicing of all pipes and plumbing fixtures Our HVAC division provides installation and servicing of Furnaces, Air Conditioners, Heat Pumps, Boilers, ductless systems, Humidifiers, Air Cleaners, dehumidification and fresh air solutions. Our Electrical division installs and services electrical distribution panels, EV chargers, backup generators, electrical rewiring, switches, outlets and lighting fixtures. Specialized expertise includes endless hot water systems, geothermal energy savings solutions, ventilation & airflow analysis along with balancing/zoning, condo and apartment multi-building heating/cooling systems installation and services, and comprehensive indoor air quality solutions for residential and commercial customers.
"Tl;Dr; AVOID FOR ANYTHING BEYOND SIMPLE MAINTENANCE OR HVAC ONLY JOBS Our entire experience with the HVAC team has been great. They have been attentive, had no problem with cleaning out the vents, and installed a vent fan for us with no issue. I had no problem pay for what they charged. It was a good chunk of money, but I thought it was worth it for what they had to do. That brings us to the electric and administration in general. We were having a bathroom vent fan replaced and exhausting out from the roof. This required an electrician to come and install the fan. Additionally he was going to be looking at some electrical anomalies we were seeing in the house (GFCI flipping, inconsistent current). He wasn't told about the fan at all. He wasn't even really told about the GFCIs flipping either. So when he gets here, he gets sprung on him these additional things. He does the GFCI thing, isn't able to see the inconsistent current while he is here so doesn't do anything with that, and then goes to do the bathroom. He says he ran new conduit. Inspecting what is there myself, I can tell you there is no new conduit. Why would new conduit be ran when no new switches, no new functionality was added? He charges us well over $500 for installing that fan AND HE LEAVES A HOLE AROUND THE FAN DIRECTLY TO THE ATTIC. How does a company charge that without completing the job with no intention on following up? We contest the price we were charged for service with management and they keep dragging their feet to "try to learn more", offering to refund a charge that I wasn't trying to contest. They keep promising to call back but aren't. There is no communication between different members of the team except through notes that don't tell them anywhere close to the full story. When I finally heard back from them today, they came back with a "Well your wife was okay with paying it and the work" when she was under the (admittedly presumptuous) impression that the HVAC guys would fix the fan because, again, why would they leave a hole in the ceiling like that. Not only that since she she paid the cost there will be no discussion of refund for work they didn't do. The communication is extremely poor from them. Do not use them from anything that is at all more complicated that requires multiple departments or this is the risk you run."
Jacob A on August 2023
TOPTEC Heating, Cooling, Plumbing & Electrical, Inc. is a family-owned Home Comfort Services company since 1993 servicing the northern suburbs with locations in Libertyville and McHenry, IL. TOPTEC integrates TOP quality, ethical practices and skillsets with expertise in today’s TEChnology to service and sell solutions designed in mind with comfort, reliability and performance. Products and Services Services available from TOPTEC include all plumbing, hot water, sewer & drain service needs, heating and air conditioning design and installation including forced air, boilers and ductless systems, HVAC servicing of all types of equipment, electrical services, duct & dryer vent cleaning and maintenance agreements for peace of mind. Our Plumbing & Sewer division provides camera inspections, rodding, hydrojetting, sewer repairs, water heaters, sump & ejector pumps, and servicing of all pipes and plumbing fixtures Our HVAC division provides installation and servicing of Furnaces, Air Conditioners, Heat Pumps, Boilers, ductless systems, Humidifiers, Air Cleaners, dehumidification and fresh air solutions. Our Electrical division installs and services electrical distribution panels, EV chargers, backup generators, electrical rewiring, switches, outlets and lighting fixtures. Specialized expertise includes endless hot water systems, geothermal energy savings solutions, ventilation & airflow analysis along with balancing/zoning, condo and apartment multi-building heating/cooling systems installation and services, and comprehensive indoor air quality solutions for residential and commercial customers.
"Tl;Dr; AVOID FOR ANYTHING BEYOND SIMPLE MAINTENANCE OR HVAC ONLY JOBS Our entire experience with the HVAC team has been great. They have been attentive, had no problem with cleaning out the vents, and installed a vent fan for us with no issue. I had no problem pay for what they charged. It was a good chunk of money, but I thought it was worth it for what they had to do. That brings us to the electric and administration in general. We were having a bathroom vent fan replaced and exhausting out from the roof. This required an electrician to come and install the fan. Additionally he was going to be looking at some electrical anomalies we were seeing in the house (GFCI flipping, inconsistent current). He wasn't told about the fan at all. He wasn't even really told about the GFCIs flipping either. So when he gets here, he gets sprung on him these additional things. He does the GFCI thing, isn't able to see the inconsistent current while he is here so doesn't do anything with that, and then goes to do the bathroom. He says he ran new conduit. Inspecting what is there myself, I can tell you there is no new conduit. Why would new conduit be ran when no new switches, no new functionality was added? He charges us well over $500 for installing that fan AND HE LEAVES A HOLE AROUND THE FAN DIRECTLY TO THE ATTIC. How does a company charge that without completing the job with no intention on following up? We contest the price we were charged for service with management and they keep dragging their feet to "try to learn more", offering to refund a charge that I wasn't trying to contest. They keep promising to call back but aren't. There is no communication between different members of the team except through notes that don't tell them anywhere close to the full story. When I finally heard back from them today, they came back with a "Well your wife was okay with paying it and the work" when she was under the (admittedly presumptuous) impression that the HVAC guys would fix the fan because, again, why would they leave a hole in the ceiling like that. Not only that since she she paid the cost there will be no discussion of refund for work they didn't do. The communication is extremely poor from them. Do not use them from anything that is at all more complicated that requires multiple departments or this is the risk you run."
Jacob A on August 2023
