COMPLAINT ABOUT: TRI-R-CONSTRUCTION STEVEN RABIN OWNER 1145 S. ROUTE 31 UNIT1 SUITE 276 CRYSTAL LAKE ILLINOIS 2157 HAMILTON WEST DUNDEE ILLINOIS
KITCHEN REMODELING, HARWOODFLOOR INSTALL,NEW FRONT DOOR INSTALL
(1) We did not receive the Consumer Rights Pamphlet, required by law.
(2) Tri- R- Construction led us to believe he had a crew of people working for him but all we ever saw was one carpenter and the owner.
(3) Tri ?R- Construction came into our home and totally gutted our kitchen. The problem was they did not have the corner cabinet they needed to get the job started. The vender that Tri-R bought the cabinets from instructed the Tri R carpenter on how to install the cabinets without the corner cabinet .The Tri ?R carpenter refused to install cabinets so this left us without a kitchen for over two months. I also forgot to mention they pulled up all the flooring too, you can only imagine the mess and inconvenience it was to us. We also were forced to eat out every day and night for over two months, at great expense to us. They left the basement a total mess with wood chips all over everything. (Pictures available) On several days the carpenter called in sick and admittedly said he was suffering from a hangover.
(4) Tri-R Construction removed my kitchen faucet, r/o faucet, garbage disposal and water lines to my dishwasher. Then they reinstalled all new kitchen faucet, r/o faucet, garbage disposal, water lines to my dishwasher, water lines to my refrigerator, and toilet. As per the contract all work was to be performed by a licensed plumber. I checked with the State Of Illinois and Tri-R-Construction nor the owner of Tri ?R Construction are licensed plumbers or licensed plumbing contractors. I contacted two licensed plumbers who both concurred that the plumbing was not to code and would cause us problems down the road. As it stands now the plumbing needs to be redone because food just sits in the garbage disposal and doesn?t go down the drain. The drain needs to be lowered about 5 inches.
(5) Tri-R-Construction installed new hardwood floors. I had over 70 wood planks that had to be replaced because of improper installation or because they were scratched or dented by Tri-R Constructions flooring contractors. I had to hire an outside contractor to repair the floors. Tri-R signed a document that allowed another contractor to repair his work and deduct the amount of money owed off Tri-R- Constructions bill.
(6) Tri-R- Construction installed a new front door. The door was improperly installed and kept rubbing against the frame and some of the paint came off. During the winter cold air and snow would come through the door. Once again the owner finally agreed to let me get a different contractor to repair the door properly. The owner signed a document to allow another contractor to repair his work and deduct the amount of money off Tri-R Constructions bill.
(7) We paid for quartz countertops Caesar stone 3100. We were told by Tri- R that his supplier could not get the quartz any more. The Tri- R told us that the quartz and the granite countertops were the same amount of cost. We were in a time crunch because of the holidays so we took the granite countertops. The countertop was ordered incorrectly and we had to wait again. The new countertop came in with the wrong sink, but we settled and took it anyway. Much to our surprise granite was half the price of quartz. We paid for quartz so we expected a price adjustment. The vender told me that the Tri-R refused to buy the quartz, even though that?s what we were quoted. It was because of the cost, not because he could not get the product. The vender billed the Tri-R for the remake of the second countertop because the Tri-R ordered it incorrectly. I got a letter from the vender of the countertop company that informed me that Tri-R-Construction did not pay their bill and that if I did not pay the bill they were going to put a lien on our house. I paid the bill, and have now paid for the countertops twice.
(8) We waited and waited for Tri-R- Construction to finish the kitchen. All we got were excuses. He kept asking for more money but the job was not finished. We obviously are not going to use this contractor for the bathrooms.
(9) I now have to hire a new contractor to finish the kitchen. With all the money I have laid out to fix his incompetent work, plus all the money I have paid out for the products that he was supposed to pay for, it turns out that Tri- R- owes us money. This kitchen project is costing me way over budget.This company has cost us more time, money and grief. This contract was signed 5/28/14 and is still not done. As of 7/9/2015 we got Tri-R to pay us a very inadequate amount of money thanks to our lawyer. This company left us with a giant mess to clean up.
(10) If you think I am just a complainer, please read the reviews from another unhappy customer on the BBB web site. 5/15/2015"},"url":"https://www.angi.com/companylist/us/il/dundee/tri-r-construction-and-remodeling-reviews-2347964.htm"},"position":5},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Wave Outdoors Landscape + Design","address":{"@type":"PostalAddress","addressRegion":"IL","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Cary L."},"reviewBody":"My house was in need of updating, and my attempts to organize the effort in prior years went nowhere. I knew I needed some help. Mary from In & Out Design called me back within an hour after I submitted some questions through Angie's List. And that was on a Sunday.
I wanted granite kitchen countertops, a new backsplash, all new doors, new light fixtures, a new mailbox, new shutters, and other things that popped up along the way.
My work schedule made it difficult to get over to the granite shop to look at examples. Mary understood my schedule and worked within those constraints. She met me at my house with the samples.
Mary is responsive, kind, and got to know me and worked with me on materializing my wants. She also helped me steer clear of potential mistakes.
Thanks to Mary, I finally have an updated house."},"url":"https://www.angi.com/companylist/us/il/mt.-prospect/wave-outdoors-landscape-%2B-design-reviews-6593730.htm"},"position":6},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Surface Encounters","address":{"@type":"PostalAddress","addressRegion":"IL","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Blaine R."},"reviewBody":"Started well, especially since we purchased our upstairs kitchen countertops from them (great experience). After we received the initial quote, my wife met with our saleperson to discuss options and other granite and received our quote. The next time we went together to Surface Encounters to finialize our purchase, our saleperson wasn't there and the price seemed to change slightly, so we left to wait for our saleperson. we came back a second time and our saleperson wan't there and someone else updated our quote which was also higher, we told them we were quoted $45 per sq ft, he went back in and via a couple of cuts (that were originally included) he matched his new pricing. In the end, we decided to go with another company for this job.
"},"url":"https://www.angi.com/companylist/us/in/noblesville/surface-encounters-reviews-2329924.htm"},"position":7},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"LT Granite, Inc.","address":{"@type":"PostalAddress","addressRegion":"IL","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Deanna K."},"reviewBody":"This is the first time I had worked with LT Granite, Inc. Luke did a fantastic job, he came and measured and within a few days my counter tops were installed. I even had leftover granite so I had my powder room counter top done too! They look fantastic, I'm very happy. I would highly recommend LT Granite to everyone. "},"url":"https://www.angi.com/companylist/us/il/chicago/lt-granite%2C-inc-reviews-7963705.htm"},"position":8},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Custom Marble Design","address":{"@type":"PostalAddress","addressRegion":"IL","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"IDALYNN Z."},"reviewBody":"On the day of installation, the crew arrived exactly on time. They placed dropcloths on the carpeting and steps and immediately set to work. Within less than an hour and a half, the installation was complete. The installers were polite, courteous and efficient; when they left, the only evidence that they were in my home was my new granite vanity countertop. All of this took place within the time frame of one week. It was such a pleasure to have such an immediate response to my project. I would not hesitate to work with Custom Marble Design in the future. "},"url":"https://www.angi.com/companylist/us/il/skokie/custom-marble-design-reviews-3021981.htm"},"position":9},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Ultimate Stone Inc","address":{"@type":"PostalAddress","addressRegion":"IL","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Jennifer A."},"reviewBody":"We upgraded to granite countertops in our kitchen, and after visiting and getting a quote from Ultimate Stone, we went with them. Their quote came in lower than the others we received and they had the best customer service. We were able to look at several pieces of granite and ended up with a selection that fit our taste perfectly. The installation was quick, seamless, and well done. Yvnoka and Damien worked with us to ensure we were completely satisfied from beginning to completion. We would highly recommend them to anyone doing granite and will likely use them again for any other granite needs we might need. "},"url":"https://www.angi.com/companylist/us/il/elk-grove-village/ultimate-stone-inc-reviews-2321453.htm"},"position":10}]}
Granite Countertop Repair reviews from real Angi homeowners in Stickney, IL
Last update on October 14, 2025
Cindy W.
5.0
10/2019
The owner gave me excellent advice on how I could take care of sealing my countertops. Very honest and helpful. I would use his services for future projects. He really knows his trade!
Ann F.
5.0
03/2017
The owners, Greg & Mirek were wonderful to work with! They greatly helped me in selection of the granite and the edge to upgrade my 30+ year old townhouse kitchen. Perfect job in measuring, I do not even have to touch up the paint! The installers were also a pleasure to work with & were very...
Barbara J.
5.0
01/2017
Cabinets City team was professional and on top of things right from the start! They listened to what we wanted and worked with us to get the kitchen of our dreams within our budget. They also did countertops in a very professional way and affordable price. We made several design changes...
Kathleen D.
5.0
04/2016
DTK installed new granite countertop, backsplash, and sill for my bathroom. They arrived on time, verified work to be done, secured undercount sink to counter, cut hole for faucet, installed and sealed in about 45 minutes. Very professional and dependable and will be using again in the future.
Apb.
1.0
09/2015
COMPLAINT ABOUT: TRI-R-CONSTRUCTION STEVEN RABIN OWNER 1145 S. ROUTE 31 UNIT1 SUITE 276 CRYSTAL LAKE ILLINOIS 2157 HAMILTON WEST DUNDEE ILLINOIS KITCHEN REMODELING, HARWOODFLOOR INSTALL,NEW FRONT DOOR INSTALL (1) We did not receive the Consumer Rights...
Cary L.
5.0
09/2014
My house was in need of updating, and my attempts to organize the effort in prior years went nowhere. I knew I needed some help. Mary from In & Out Design called me back within an hour after I submitted some questions through Angie's List. And that was on a Sunday. I wanted granite...
Blaine R.
3.0
03/2014
Started well, especially since we purchased our upstairs kitchen countertops from them (great experience). After we received the initial quote, my wife met with our saleperson to discuss options and other granite and received our quote. The next time we went together to Surface Encounters to...
Deanna K.
5.0
01/2014
This is the first time I had worked with LT Granite, Inc. Luke did a fantastic job, he came and measured and within a few days my counter tops were installed. I even had leftover granite so I had my powder room counter top done too! They look fantastic, I'm very happy. I would highly...
Idalynn Z.
5.0
06/2013
On the day of installation, the crew arrived exactly on time. They placed dropcloths on the carpeting and steps and immediately set to work. Within less than an hour and a half, the installation was complete. The installers were polite, courteous and efficient; when they left, the only...
We are your premier general contractor specializing in kitchens and carpentry. Let us bring your renovation dreams to life with top-notch workmanship and attention to detail. From custom cabinetry to intricate trim work and doors, we handle it all with precision and care. We strive to exceed expectations by delivering exceptional service, great quality work, and professionalism on every job. Read more below on all the services we offer and contact us with any questions or to schedule a free estimate today! *Financing Available*
"Great work done by this team. They worked with me to make sure my bathroom project was handled right start to finish. Christian and Joe were very communicative and responsive and I would recommend them to anyone looking to do kitchen or bath work in their home"
John D on August 2025
We are your premier general contractor specializing in kitchens and carpentry. Let us bring your renovation dreams to life with top-notch workmanship and attention to detail. From custom cabinetry to intricate trim work and doors, we handle it all with precision and care. We strive to exceed expectations by delivering exceptional service, great quality work, and professionalism on every job. Read more below on all the services we offer and contact us with any questions or to schedule a free estimate today! *Financing Available*
"Great work done by this team. They worked with me to make sure my bathroom project was handled right start to finish. Christian and Joe were very communicative and responsive and I would recommend them to anyone looking to do kitchen or bath work in their home"
The Surface Doctors is a Bathtub, Tile and Countertop Refinishing and Repair company. We serve all of Chicagoland and Northwest Indiana. All work is performed by our experienced and certified refinishing technicians.
"The kitchen and bathroom look great! We had kitchen countertops that, although solid, we’re out of date. Surface Drs. save them from the landfill! They look fantastic! Our 3/4 bath was painted as well. It looks fantastic!!"
Patrick M on July 2025
The Surface Doctors is a Bathtub, Tile and Countertop Refinishing and Repair company. We serve all of Chicagoland and Northwest Indiana. All work is performed by our experienced and certified refinishing technicians.
"The kitchen and bathroom look great! We had kitchen countertops that, although solid, we’re out of date. Surface Drs. save them from the landfill! They look fantastic! Our 3/4 bath was painted as well. It looks fantastic!!"
We are a family owned and operated company; with every phase of design, building and community development under the skilled guidance of a family member. At A.P. Builder & General Contractor, our business is more than building. Our business is building a better quality of life for our residents, respecting the communities in which we build and demonstrating a concern for the landscape we change. These qualities combine to comprise a thirty-year tradition of family commitment to excellence in building. Our clients receive impeccable attention to detail and premium service from a financially stable and sound company. We are dedicated to customer satisfaction with every aspect of the project from concept to completion. This is who we are and what we are at A.P. Builder & General Contractor; people who build, enjoy it and want to extend our expertise to you. Let us know how we may be of service to you.
"Our experience with AP Builder was great. Angelo was very knowledgeable and professional, keeping us informed every step of the way. This was a big important project for our home and I am extremely happy with how it came out! The cost was very reasonable and there were no surprises, everything was open and honest. I would definitely use them again and recommend to friends and family. Thank you AP!"
David A on March 2025
We are a family owned and operated company; with every phase of design, building and community development under the skilled guidance of a family member. At A.P. Builder & General Contractor, our business is more than building. Our business is building a better quality of life for our residents, respecting the communities in which we build and demonstrating a concern for the landscape we change. These qualities combine to comprise a thirty-year tradition of family commitment to excellence in building. Our clients receive impeccable attention to detail and premium service from a financially stable and sound company. We are dedicated to customer satisfaction with every aspect of the project from concept to completion. This is who we are and what we are at A.P. Builder & General Contractor; people who build, enjoy it and want to extend our expertise to you. Let us know how we may be of service to you.
"Our experience with AP Builder was great. Angelo was very knowledgeable and professional, keeping us informed every step of the way. This was a big important project for our home and I am extremely happy with how it came out! The cost was very reasonable and there were no surprises, everything was open and honest. I would definitely use them again and recommend to friends and family. Thank you AP!"
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
"Best quality"
Adrian P on August 2023
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
With 20 years of experience in industry, Buildmax is your industry expert in DuPage county. We pride ourselves on our extreme professionalism and attention to detail. Our customer satisfaction guarantee will assure you that we will not leave your property until you are completely satisfied with our work. Give us a call today & we look forward to working with you!
"Hasn’t started yet. But did hire"
Scott T on January 2024
With 20 years of experience in industry, Buildmax is your industry expert in DuPage county. We pride ourselves on our extreme professionalism and attention to detail. Our customer satisfaction guarantee will assure you that we will not leave your property until you are completely satisfied with our work. Give us a call today & we look forward to working with you!
Revive is an independent family owned tile, stone, and grout restoration company. Our services include grout cleaning and color sealing, caulking of showers, countertops, sinks, tubs and more. Natural stone restoration, cleaning and sealing of natural stone floors, countertops, showers. Granite and marble cleaning, sealing, and polishing, stone enhancing, stripping. For less than half of what a full bathroom or kitchen floor renovation will cost, revive your tiles and stone by choosing us. Revive Tile Stone & Grout services all of Chicago and Chicagoland suburbs. We are fully licensed and insured and guaranteed to keep prices low and you, the customer, happy. Call or text now for a free estimate.
"Very detailed, very clean, on time. Very polite. Reasonable pricing and great work."
Ricardo A on January 2023
Revive is an independent family owned tile, stone, and grout restoration company. Our services include grout cleaning and color sealing, caulking of showers, countertops, sinks, tubs and more. Natural stone restoration, cleaning and sealing of natural stone floors, countertops, showers. Granite and marble cleaning, sealing, and polishing, stone enhancing, stripping. For less than half of what a full bathroom or kitchen floor renovation will cost, revive your tiles and stone by choosing us. Revive Tile Stone & Grout services all of Chicago and Chicagoland suburbs. We are fully licensed and insured and guaranteed to keep prices low and you, the customer, happy. Call or text now for a free estimate.
"Very detailed, very clean, on time. Very polite. Reasonable pricing and great work."
My HANDYMAN is your one stop shop for all of your REMODEL AND REPAIR NEEDS! We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business. Give us a call today!
"Santos was on time, on budget and reliable. He put in a new, larger window and installed a new toilet. I plan to hire him again to install a security door."
Christine P on July 2021
My HANDYMAN is your one stop shop for all of your REMODEL AND REPAIR NEEDS! We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business. Give us a call today!
"Santos was on time, on budget and reliable. He put in a new, larger window and installed a new toilet. I plan to hire him again to install a security door."
It can be a daunting task looking for only the right contractor for your job but also the right contractor for you. We completely understand what you're going through. We know every customer has different desires, different needs and different schedules. We're only here to turn your ideas into reality but to make it a memorable experience every step of the way. Call us right now, no matter where you are in the planning process.
It can be a daunting task looking for only the right contractor for your job but also the right contractor for you. We completely understand what you're going through. We know every customer has different desires, different needs and different schedules. We're only here to turn your ideas into reality but to make it a memorable experience every step of the way. Call us right now, no matter where you are in the planning process.
Here at All Service Calls LLC, we pride our company on reliability, great communication, integrity and quality work. We strongly believe in giving our absolute best in all of our projects, no matter how big or small. We are experts in our trade and will always keep you educated on your particular task or project. We look forward to earning your business!
"Timely and professional. Responsive and completed the job faster than expected with cleanup. "
Collin C on January 2025
Here at All Service Calls LLC, we pride our company on reliability, great communication, integrity and quality work. We strongly believe in giving our absolute best in all of our projects, no matter how big or small. We are experts in our trade and will always keep you educated on your particular task or project. We look forward to earning your business!
"Timely and professional. Responsive and completed the job faster than expected with cleanup. "
Horton Family Group is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and responsibility in all of our jobs. We are a locally owned and operated business with more than 20 years of experience serving Chicago, IL and surrounding areas. There is no job too big, or too small for our team. Call today and let us put our experience to work for you!
"Mr. Horton and his worker Alex were extremely professional, prompt, reasonably priced. Iâ m looking forward to completing more projects with this company."
Arma A on February 2021
Horton Family Group is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and responsibility in all of our jobs. We are a locally owned and operated business with more than 20 years of experience serving Chicago, IL and surrounding areas. There is no job too big, or too small for our team. Call today and let us put our experience to work for you!
"Mr. Horton and his worker Alex were extremely professional, prompt, reasonably priced. Iâ m looking forward to completing more projects with this company."
Arma A on February 2021
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FAQs for granite countertop repair projects in Stickney, IL
Installing a marble backsplash costs about $2,200 on average, ranging from $600 to $6,000, depending on the variety of marble and the labor costs to prep and install.
Common types of marble used for backsplashes include:
Makrana: $12 per square foot
Pink: $25 per square foot
Carrara: $40 per square foot
Statuatrio: $50 per square foot
Cultured: $65 per square foot
Travertine: $75 per square foot
Danby: $80 per square foot
Calacatta: $180 per square foot
Marble countertops cost$3,000 on average, ranging from about $2,000 to $5,000, depending on the type of marble, square footage, location, and whether you use tiles or slabs. Another major cost factor to consider is the grading of the marble, which determines its quality level.
Use this grading system when selecting marble for countertops:
Grade A: Nearly perfect with subtle veining
Grade B: Minor flaws such as pits, fissures, or blotches
Grade C: Minor and major flaws like chipping and cracks requiring repair
Grade D: Significant damage needing repair, with dark veining and pronounced colors
Installing granite kitchen countertops costs about $3,250, ranging from $2,000 to $4,000, depending on the quantity and quality of the granite, use of granite tile or granite slabs, the type of granite, and its color and texture.
Varieties of granite include:
Alaska white: $35 per square foot
Ubatuba: $30–$60 per square foot
Silver cloud: $35–$40 per square foot
Absolute black: $45–$60 per square foot
Black galaxy: $50–$70 per square foot
Blue Louise: $70–$100 per square foot
Crema Bordeaux: $80 per square foot
Solarius: $60 per square foot
There are several countertop options available to fit your lifestyle and needs.
Granite countertops are durable and come in a variety of colors.
Soapstone countertops are prone to scratches and best in smaller kitchens.
Marble countertops are less durable than granite but a good option for busy kitchens.
Slate countertops are stain-resistant, making them easy to clean.
Limestone countertops must be sealed often to prevent scratches.
Acrylic countertops cost less than granite while still providing durability.
Laminate countertops are the most affordable but chip and fade faster.
Wood countertops need monthly sealing to maintain.
The cost to install countertops is $3,105 on average. This project cost can range from $400 to $8,500, depending on the material, edging, and countertop size.
Laminate countertops are generally the most cost-efficient, ranging from $8 to $27 per square foot. On the other hand, slate countertops are considered more luxurious and range from $30 to $90 per square foot. There are also countertop materials priced between those two, including stainless steel, granite, Corian, and wood.
The Stickney, IL homeowners’ guide to granite countertop repair services
From average costs to expert advice, get all the answers you need to get your job done.
Countertop repair costs may be the deciding factor between replacing or repairing your counter. Let’s break down the cost to repair, resurface, or relaminate.
Nonporous kitchen countertops offer many affordable and attractive-looking options while being relatively maintenance-free. Here are six options to consider.