Surface Encounters

They did a good job. The pricing was very reasonable.

I went in because of an ad. All of their other prices included installation, but this ad didn't make it known that installation was NOT included. We were set to go, my credit card had already been charged, when I realized that the price was much higher than I expected, by roughly $1000. Come to find out, they hadn't informed me that the installation raised the price from $26 to $39 per square foot. I had them reverse the charge and I walked out.

My sales person Allison handled the sales part well. The person who came out and measured was professional and thorough. The installation guys did their job well and were personable and friendly. The plumber that came out however was incredibly rude and condescending - complained the entire time he was there and installed one faucet with a missing washer which resulted in a leak. I relayed this in detail to the office as well as needing to have some adjustments for my stove which didn't fit back in completely. The repair (which should take all of 10 minutes) is scheduled out for two weeks (fortunately my stove is functional but I wasn't asked about that) and there was absolutely no mention/apology/etc for the plumber. As a service professional myself i feel there is no excuse for not acknowledging and apologizing for less than professional service. While I may consider using them again, if they only use the one plumber that would kill the deal. Bottom line, the front end service was good, but the follow up has been less than acceptable.

It went great! The folks who work at their showroom are extremely nice and very knowledgeable about their different products and services. They have a wide variety of granite, marble, and quartz to choose from, and their showroom is set up very well. They provide personalized service, are upfront about pricing, and not at all pushy sales people. On installation day, they arrived at our house exactly when they said they would. They removed and hauled away our old countertops, installed the new granite countertops, and also installed the new sink and faucet. Everything looks fabulous! They provide a high quality product and service. We had an issue with extremely low water pressure from the new faucet, which was no fault of Surface Encounters. When we called to inquire about this, they immediately scheduled the plumber to come out the following day. The plumber was explained that the brand faucet we purchased (from Lowes) is known for having low water pressure. He was knowledgeable enough to take apart the faucet, and remove a piece that caused this low water pressure. They didn't charge us a dime to do this, and water pressure is now perfect. This place is top notch and we will continue to use them! You won't find better prices or service anywhere else!

unknown

unknown

The whole experience was very pleasant. Melissa was our salesperson. She was very thorough and patient. She explained the differences between the types and grades of stone. They have a good selection at their shop but also sent us to view a much larger selection at a granite yard. The installers, Tim and Oscar, could not have been more professional. They were on-time, polite and very conscientious about their work. It really came out nice. The seams are virtually impossible to find. They also installed an undermount sink as well.

unknown

unknown

unknown

unknown

unknown