Get matched with top ceramic tile pros in Saint Jacob, IL

"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."

As 30+ years experience carpenters, we are always prepared to take on your projects with precision and care. We pride ourselves on being courteous and polite, ensuring a positive experience from start to finish. Our approach involves actively listening to your needs and preferences to deliver tailored solutions. ???? We understand the importance of clear communication and collaboration to bring your vision to life. From the initial consultation to the final touches, We are dedicated to providing exceptional craftsmanship. ? We are ready to start, so contact me today. \n

C-MAC Development, LLC offers quality services to clients at reasonable prices. Our courteous staff has the professional tools and experience necessary to help with all your needs. We specialize in interior and exterior painting, kitchen and bath remodels, flooring, window installations, fences and decks. Call today to get in touch with our staff, and to learn more about what we have to offer!

"Marc did a fantastic job for us! We had two properties, a rental house in University City and a condo in Clayton and both had ugly and old tile in the bathrooms and kitchen. Marc was helpful and professional in seeing the projects right away, giving us written bids and helping us select the colors. He and his workers did a great job protecting the cabinets and walls and worked quickly and efficiently. Plus they were able to squeeze us into their schedule. The baths and kitchen look brand new! We also had the tile floors in the three bathrooms sprayed and our designer thought we had laid new tile!"

"As part of a makeover to refresh my 1930s bathroom, I engaged Miracle Method to refinish the tub which had an ugly rust stain under the faucet from a persistent drip. I decided to have them refinish the wall tile as well. The entire experience was very positive from estimate to scheduling through work and follow up. I have nothing but praise for the people who completed the work and the office staff who coordinated the scheduling. Everyone was friendly, professional and responsive. The cost may be a bit higher than other vendors, but you get what you pay for and the result is beautiful -- exactly as I anticipated. I am very pleased with their work and would not hesitate to recommend them.
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"First let me say that I LOVE my new shower. The tile looks perfect, wonderful, beautiful, and they did an amazing job. The men that worked on our shower were punctual, friendly, professional and efficient. I would really have absolutely no complaints except-
Apparently the employee that bid the project for us no longer works for the company. And he underbid our project by a lot, based on the huge reaction of Jason, who was the first guy to come out to start work on it. He told me that they were going to have to walk away from the project because they would lose so much money because the project was SO underbid. So the owner, Lenny, calls me and tells me the same thing, which was basically just totally unacceptable as I had signed a contract, paid my deposit, and arranged for the work to be done about a month in advance. He offered to give me my deposit back plus $25 for the inconvenience. $25. $25 to make up for the three other bids that I didn't take from other companies, $25 for the extreme aggravation it would have been to either get the shower rebid, or contact the people I had already rejected and made arrangements, $25 for more weeks of having our bathroom in limbo waiting for the shower to be redone. So no, I did not accept that offer, and they started the work as promised, finished the work and I couldn't be happier with how it looks, and charged me $250 more than what was originally bid. So for $250 they were willing to just walk away, break a contract, and leave a customer in flux? For $250? I don't get it. So unfortunately, even though their skill is amazing and their employees very professional, I don't think I could recommend them to anyone based on the blow they dealt me on the first day. Perhaps my experience was a once-in-a-lifetime thing, but I wouldn't want a friend to go threw the aggravation if they didn't have to. Because boy was it aggravating!
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Small Family own shop with over 35 years of quality work and experience and where the costumers we value and want to come back. We carry a complete line of flooring products and cleaners so call us we are the Home Of Rich Man's Carpet At Poor Man's Prices.......Hampton Flooring 314-351-6108

Installation and sales of floor coverings including carpet, tile, VCT, laminate, hard wood & ceramic.

"It was great. We just haven't done anything at all with it. The responsiveness of the guy was very good. I think it was just not quite what we were looking for. It wasn't that their price was really high. I think it was just the price that we decided. Instead of just redoing the whole thing. we decided to do a fraction of it. The quote was about $5000. Their professionalism is great. We just need the plumbing redone and then that little section re-tiled. I don't think they would do just a little bit. With ReBath, they do the whole system."

Daddy’s Steamer has more than 28 years of experience in cleaning, installing and repairing floors, and we are dedicated to putting our experience to work for you! With us, you won’t have to worry about someone with no experience or knowledge of floors showing up at your door. We are owner operated and will arrive uniformed and driving a clearly marked Daddy’s Steamer vehicle. We hope that once we’ve cleaned your floor, you’ll become part of the Daddy’s Steamer family! Daddy’s Steamer is dedicated to providing the lowest rates and customer service that is second to none. We offer complete carpet cleaning and upholstery cleaning services. We also clean hardwood floors and tile and provide carpet repairs and pet odor removal. Additionally, we provide 24-hour emergency water removal.