Get matched with top countertop and backsplash pros in Plainfield, IL

"We hired Design First to redo our downstairs including a kitchen and bathroom. I would never recommend this company to anyone based on our experience with them. The company should be renamed Disappointment First. We used this company due to the recommendation of a friend but did not realize the ownership had changed. There are several other reviews that discuss how the company’s performance degraded with the new ownership. If you do use Design First, please learn from our mistakes in dealing with them and insist upon a firm completion date with a penalty per day for missing it. Several of their competitors offer this, and in our naivete we did not request a penalty for missing the completion date. We had a signed change order with a guaranteed 12/25/23 completion date, that they missed by several months. When we brought this up in discussions with them, they were dismissive and stated no penalty so nothing we can do."

"Mary offered great advice on how to make our garage more functional, and was extremely receptive to our feedback. The guys who installed the cabinets did a great job! Overall we are very happy."

"It was terrible overall. Russell Walker from Panda Brand Construction, LLC contacted me 2am on March 5, 2025. I asked him to call me during business hours. I met with Russell on March 7, 2025 to go over what needed to be done in my home. I hired him on March 16, 2025 to scheme coat and paint living room going up stairs, repair and paint my ceiling, install kitchen cabinets, install kitchen flooring going into bathroom off kitchen area and drywalling and completing my utility room as well as epoxy countertops. The total amount, $6,700 labor and I provided all materials. On March 16, 2025 I gave Mr. Walker a cash deposit of $2,000 and received a receipt with his signature on it. He started the work on March 17, 2025 and asked for the remaining deposit of $1, 375.00 to complete half of the down payment of $6,700. I gave it to him. He was never on time to work. He would show up every day at 11am or later and leave at 3-3:30 pm. This went on from 3/17-3/31/2025. The second day at my home, Mr. Walker brought an ex-convict to my home and the two of them had a confortation and threatened to call the police on each other. After that, everyday he was bringing different individuals to my home and they were sabotaging to get more money to fix items that were not broken in the beginning. I continue to tell Mr. Walker that he needs to do better with all the work and people he was bringing. He agreed with me. Mr. Walker told me that the work in my home would only take one week to complete. I questioned that time frame and he assured me of that time. However, on week three he was still at my home and NOT one room or project was completed. He bounced all over my home not finishing anything. On March 31, 2025, Mr. Walker told a person that was helping him do work at my home to tell me he will not be returning to my home to finish anymore work. He later, showed up on 3/31/2025 to pick up his tools and told me that "since he feels that I get along better with the other person and not him. I should let the other person complete the projects". However, the other person was not qualified. He was a roofer. Because he was a roofer, he sent that person on my roof to sabotage, by pulling shingles off my roof to get more money from me to repair it. I have all the proof of pictures and text messages he sent about my roof weeks after he ran off with my deposit and abandoned the work. I also, took pictures of Mr. Walker's sloppy work (painting) that a child could have done better. He breached the contract and I would like my money back. I believe his bonded and license is a Phony and he is a Fraud."

"If I could give zero stars I would! Russ claimed they’ve done concrete countertops before and we were careful to select a company that had done them since they’re pretty difficult. We have huge concrete cracks that he refuses to rectify saying it’s something WE did to cause! He was a major bully over text exchanges with my husband and I, and his team did a sloppy job with our backslash. 0/10 do not recommend Russ."

"Excellent! Very professional and offered a lot of knowledge. The backsplash really turned out incredible. Thank you again"

"Great service..the installer showed care for my house and cleaned the work area better than it was. Had my counter tops done and they turned out great!"

"Timely and professional. Responsive and completed the job faster than expected with cleanup. "

"Mr. Horton and his worker Alex were extremely professional, prompt, reasonably priced. Iâ m looking forward to completing more projects with this company."

"I hired this company to lay wood flooring throughout the house, to refinish the stairs and to replace all banisters and railings. I couldn't be more please with how this project came out. The people that worked here were professional and did a phenomenal. Hands down, some of the best people I've worked with. They showed up on time, the quality of the work was fantastic and they left my house cleaner than when they started. I was so pleased with everything and everyone related to this job that I called them back to renovate my kitchen. They are the only company I will use going forward. I was lucky to find them. "