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"It was a custom job, a big shower, but the sales guys reassured me that I would get a finished product and all I would have to do was paint the ceiling. He said it would be about 3 days, but the job took 7 days and ran into my son's 7th birthday party. The first mistake we noticed was that the walls were not level and the grout lines were off. We called the installer and they rushed back and pulled the wall down. The seal between the two walls never fit quite the same after that. Then we noticed on the back wall behind the bench that it was bolted to the green board and not wooden framework, and the greenboard had already begun cracking from sitting on it a few times just to test it. So they came back and hammered a 2x6 in there and acted like it was no big deal. The concrete poured under the base of the tub didn't meet the outside edge or the corners and instead shims were left in place that came loose, causing the tub to dip and the caulk to crack. So I hammered in my own shim and poured the concrete myself, repairing the caulk afterward. Water is still pooling in the far right corner of the pan but there's nothing I can do about that. The hole cut in the ceiling for the can light was off center so I had to widen it to get the light in there. Because of this, it was too wide to make a proper seal and I had to caulk around the outside edge of the light. Neither of the shower heads had a washer in them and both were leaking. The hot and cold are backwards. The ceiling was not caulked, nor the trim along the windows, not the trim around the outside edge of the shower where it meets the drywall. This was done after I spent a couple days building the drywall up on both sides, four layers of mudd and sanding to properly level and prepare it. In all I probably spent five or six days on the shower installation that I was told would be done in three days, and all I would have to do was paint the ceiling. Instead I'm pouring concrete, caulking, mudding, painting and texturing, cutting baseboards and I'm slow at it because I'm a nurse and not a carpenter. That's why I wanted to hire professionals. And I told them they owed me some money back, a figure that was around 40% and the manager told me he would call me on Monday and that was over two Mondays ago. The project took a long time to get started, it took a long time to get finished, it was not done right, it was not done professionally, and it was not the finished product I was promised."

"Bill and his team were great! They made sure we understood the steps and timing associated with our kitchen remodel, and insured that the product and work was to our satisfaction."

"Finley Flooring LLC is currently in bankruptcy in the United States District Court of Southern Illinois case # 23-30193. June 2022 purchased flooring materials with a credit card down payment. Rachel (store manager) said the floor was scheduled to arrive on July 2022, no contact, no show. August 2022 no contact, no show two separate dates. October 2022 no contact, no show. November 2022 flooring arrived/sent to house to acclimate. December 2022 flooring install to begin 9am. No contact no show. Flooring installer arrived midday. Installation began once existing hardwood floor and ceramic tile was removed. No preparation to the subfloor, vinyl plank floor had to be pulled up and reinstalled three separate times. I called Finley Flooring asking to speak with Anthony (owner) was told he was unavailable. I said he will need to see the damage to the vinyl plank floor and failure to follow flooring instruction for preparation to install vinyl plank. Anthony came to our residence observed the damage to the floor. I explained that it was being installed without preparation to the subfloor or proper adherence to the instructions for installation. I attempted to find a suitable replacement floor from Finley Flooring. Having looked at several different options provided by Finley Flooring non of which were suitable, I’d asked Finley Flooring for a refund. Anthony said he would not do that because the floor had no manufacturer defects. I was able to find a suitable floor that Finley Flooring did not carry, showed it to Anthony and he said he would be able to get that floor for a upgraded cost. (Went from a 12 to 20 millimeter floor). Finley Flooring and I agreed to the upgrade price signed a second contract and I proved the agreed upon increased cost. Anthony said he’d order the new floor on the day we agreed. On January 2023 Finley Flooring stated the floor was ordered. February 2023 was advised by Rachel the floor was not in and she would keep me updated and If i had any questions to call. March 2023 Rachel called and said the floor would be in by the end of the month. At the end of March 2023 no contact from Anthony or Rachel or Finley Flooring. I called and emailed with no response from Anthony or Rachel or Finley Flooring. Rachel called in April 2023 stated the floor would be in on May 17, 2023 and installation would begin on May 22, 2023. Rachel called May 16, 2023 stated that Anthony and Finley Flooring LLC 908 Broadway Suite 812 Highland, IL. had declared bankruptcy. I would not be receiving my contract agreed upon floor nor would it be installed, nor receive a refund. In the course of approximately one year I had contracted twice with Finley Flooring to purchase and install flooring. Through out this time the communication with Anthony, Rachel and Finley Floor was abysmal. Finley Flooring failed to adhere to agreed upon legal contract. Finley Flooring is currently under Chapter 11 bankruptcy they are trying to absolve themselves from honoring any contracts leaving consumers with bare floors , exposed tack strip, damaged walls where their installers pulled the base boards ,leaving most broken. I feel they have been using the funds proved for materials to pay on other debts. I feel at the least this is consumer fraud, theft of services. Consumer beware Owner Anthony/Rachel and Finley Flooring LLC Highland, IL. Is not a company I would recommend to anyone"

"The work was done very well. They came out the best like they said they were going to do. He was very professional knew what he was doing, great workers this was the most pleasant construction job that I've had. They were very nice. They were very accommodating. I had a good working relationship with them. He was very responsive. They're the best that I've had in a long time."