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Great company, never disappointed until... We lost heat in the dead of February, after business hours, called and was connected to the "emergency" option to be met with a voice mail. No big deal, i know people are busy, BUT; never got a call back. Ever. Paid someone else to fix my furnace....

I had called around to many plumbers to get a quote for replacing my water heater.  Many plumbers did not call back.  However, Chrissy at Mike Fauser Plumbing was very good about returning my calls and answering all of my questions.   When I booked the appointment for the water heater...

I have been having huge heating bills and during investigations discovered a hole in the wall in the crawlspace that the original insulation contractor had covered with cardboard and spray foamed. End result - massive air leak under the cardboard. I called Kaufman & Sons and Cliff came out...

I hired a man to look at my heating system if it don't work I'm looking at a sear modification

He refused to do the finished trim work on the replaced window, even though a measured replacement was accepted. This is usually standard on a window job to help protect against heat, water, and cold. He miss ordered the window but I allowed it to spare him issue with menards. I filed a...

I had trouble with my water heater - it had gone out.  They put it in a heater in less than an hour. They also hauled away the old one and cleaned up after themselves.

Still not resolved. Terrible follow up - damaged plants, huge oil spill on drive. Gave me a terrible time about coming back to chip off spilled dried concrete all over lip of porch and especially bad language.

Technician was prompt and communicated the status of everything to me and my wife very well. I do have one small complaint.  At the time of service, my wife was unable to get the Angie's list coupon to print.  They would not accept a snapshot from the screen.  Also, I submitted a question to...