Get matched with top pool and spa technicians in Auburn, IL

"Sean, from Platinum Pools, was a great guy to hire for the job! Very easy to communicate with and had great knowledge for the work that had to be done."

"It went very well. They did a good job and completed it efficiently."

"Stole my money. They sent out their son, Cody, to open our pool. Originally to open the pool was $300 including chemicals. Then several requests were made for "miscalculations". We started getting suspicious when he requested $40 for gas through Cash App. After $580, only thing done was the pump hoses were connected and a new plastic basket installed. Tried to contact the son a few times for a refund, but he won't return any calls."

"Steve is kind of like a bumbling used car salesman. He talks and talks, making promises he does not follow thru on. If you give him an hour for an appointment, plan on two. Plan on lots of stories. We hired Steve for some patio and landscape work in 2018 after talking with a half dozen or so contractors. We selected Steve because he had vision. We gave him some creative space and asked what he would do. He drew up some plans and a quote. We decided to go for it. When Steve and crew planted our landscape items in October, some of them looked dead on arrival. Steve assured us the plants would come back in the spring, and if they didn't, he would replace them. They didn't and he wont return phone calls or texts. (It is now mid June, calls began in April) He also said he would bring more dirt for a grade issue. He didn't. While on site, the crew took existing landscape stones that I had to ask to be returned. I don't think they were the same stones... they definitely don't look the same. Our work was in the back yard, these stones were not. We misjudged our measurements and had extra trees planted in a different location because they wouldn't fit (and Steve couldn't take them back). They didn't make it thru the winter because they don't like dog urine-- something I feel like Steve should've recommended against their location with our pets (we specifically asked about items that were dog friendly AND he met the dogs). It seems as if there is little communication between Steve and "the office" (his wife, Brenda) or they use this as a good cop/bad cop routine? Steve stated he could work out some financing for the last 3rd of our bill, but we were able to pay in full without financing. We had some extra deck work done outside the original bid. This last work was less than 1/10th of our total bill, yet Brenda called relentlessly for the payment. The first time she called we hadn't even received a statement yet! When we called them out for this behavior, we fell out of favor and stopped getting returned calls. So, no replacements for 5 or 6 dead plants, no dirt to fix the grade up to the patio. The work was fine, but service after the sale is non-existent. Please don't reply to this message, just return my calls!"

"Love this pool, it has been an absolute dream. Thankful we are getting to enjoy it this summer."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."