Aqua Land Pool & Patio Inc

"Mr [Member name] liner failed due to two tears allowing all the water to go out. I believe it was due to ice but cannot tell. I sent pictures of the tears to the liner manufacturer,and since it was not a defect in the seam it was not covered by warranty. Labor is not covered by the warranty at all. I gave Mr. [Member name] a 25% discount off the new liner because I felt sorry that he had the problem. Next when the contractor that installed the pool took the liner out he discovered that the wall of the pool in one area had been crushed. This was due to the fact that the pool cover held a lot of water and when the holes in the liner allowed all the water in the pool to go out the weight of the cover with water hanging on the wall crushed the wall because the pool wall is not designed to support that weight. Therefore Mr. [Member name] had to purchase a new wall and two pieces of bottom track. This kind of damage is not due to defects in the product. No different that having a wreck with your car, it happens. The new liner that the installer put in did have a defect that he did not see when he installed it. A seam came unweilded where the wall material meets the bottom. I went to look at if when they discovered water leaking but could not see it. In order to get credit for the liner we have to cut the defect part of the liner out and send it to the company. I gave the installer another liner and told him he needed to bring me the old one and find the defect. He took it out and found the defect and I sent it two the company that supplied it and I have still not received credit for a new liner. I also gave the installer $200.00 out of my pocket to help defray all his labor. First of all I would like to set the record straight about the guy that put the pool up and replacing the liners. He is not a subcontractor of ours and has never been so Mr. [Member name] reference to a subcontractor is entirely wrong. We provided his name to Mr. [Member name] and had nothing to do with him hiring the installer. Also Mr. [Member name] was the one that was very rude to us not he other way around. We are not responsible for acts of God. We can only replace material as the warranty states. I have been in the Pool and Spa business for 40 years and have not very often run into people like Mr. [Member name] and thank God for that. From the very get go he yelled at me about his problem, which had nothing to do with a warranty or defect in the product. I tried to be nice by giving a 25% discount on the liner. Thank You Thomas V. Pruett President Aqualand Pool and Patio Inc."