Land Design Landscaping

Steve is kind of like a bumbling used car salesman. He talks and talks, making promises he does not follow thru on. If you give him an hour for an appointment, plan on two. Plan on lots of stories. We hired Steve for some patio and landscape work in 2018 after talking with a half dozen or so contractors. We selected Steve because he had vision. We gave him some creative space and asked what he would do. He drew up some plans and a quote. We decided to go for it. When Steve and crew planted our landscape items in October, some of them looked dead on arrival. Steve assured us the plants would come back in the spring, and if they didn't, he would replace them. They didn't and he wont return phone calls or texts. (It is now mid June, calls began in April) He also said he would bring more dirt for a grade issue. He didn't. While on site, the crew took existing landscape stones that I had to ask to be returned. I don't think they were the same stones... they definitely don't look the same. Our work was in the back yard, these stones were not. We misjudged our measurements and had extra trees planted in a different location because they wouldn't fit (and Steve couldn't take them back). They didn't make it thru the winter because they don't like dog urine-- something I feel like Steve should've recommended against their location with our pets (we specifically asked about items that were dog friendly AND he met the dogs). It seems as if there is little communication between Steve and "the office" (his wife, Brenda) or they use this as a good cop/bad cop routine? Steve stated he could work out some financing for the last 3rd of our bill, but we were able to pay in full without financing. We had some extra deck work done outside the original bid. This last work was less than 1/10th of our total bill, yet Brenda called relentlessly for the payment. The first time she called we hadn't even received a statement yet! When we called them out for this behavior, we fell out of favor and stopped getting returned calls. So, no replacements for 5 or 6 dead plants, no dirt to fix the grade up to the patio. The work was fine, but service after the sale is non-existent. Please don't reply to this message, just return my calls!