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"The installer was knowledgable and efficient, quality of work was very good."

"Excellent customer service and excellent product."

"Great job, fast and professional "

"We purchased two new sliding glass doors at a home show. We wanted to replace ours because they were hard to slide open and closed. We have been VERY UNSATISFIED with Amazing Exteriors and REGRET ever buying them! They were a month late with the installation and never updated us to tell us when they would be coming. I had called Jim a few weeks after they were supposed to be here to try and get an update. He didn’t even tell me a date or even a week to expect them, he just said “soon”. The day of the installation he texted that morning and asked if Raul had called. I had no idea who Raul was and he never called to let me know, just pushed all the responsibility to Raul. I had only a few hours notice that they would be starting that same day. Jim didn’t communicate with Raul about the direction the doors were supposed to slide so they were installed opposite of what we had confirmed via email. Jim had the audacity to say that this was my fault because I was there, because I work from home, so I should have told him. Apparently I was supposed to take the day off and supervise his crew because he couldn’t be bothered to do his job. If that was what is expected of their customers, which is ridiculous, they should give them more than a few hours heads up. The doors do not shut all the way unless you lock them. They sort of bounce back about 1/8” because the weather stripping sits on top of the latch plate. You can see through from the outside to the inside trim on one of them unless it is locked. We were told that this was normal. Who wants a door that doesn’t shut all the way unless you lock it??! The handle is metal and gets too hot so you can’t even use it. I am very unsatisfied and wish I had never replaced the doors in the first place. In no world would I have thought that the 30-year-old vinyl doors would have been better than the 15,000 ones that I bought today. That is a lot to pay for something that makes you mad every time you use it. Raul the installer was good to work with but I can not say the same for Jim the engineer. He was rude, defensive, and didn’t really try to resolve the issue just said that it was supposed to be that way. He never even apologized for the mistake of installing them the opposite way, just blamed it on me. I spent hours of my workday worrying about the doors and trying to work with Raul to solve the issue. Now I’m stuck with doors that don’t shut. I should have taken a trip to Europe instead with all that extra money I had laying around."

"Trust has been broken by nearly everyone I have talked to at Smart Energy Today/Lumio. It has been over EIGHT months now since my first signing with your sales representative, Josh Miller. Summer has come and gone, and we STILL have no working solar panels with zero communication from anyone in your organization on when this will be completed. The absolute TERRIBLE experience we've had was as follows: 4/14: Spoke with Josh Miller. We were told if we signed that night, we would be given 3 months worth of payments. Signed that night. 4/15: Welcome email received from Smart Energy Today with timeline saying target 6-8 weeks from finance approval with picture showing maximum timeline of 12 weeks, which would have been 7/15. 5/10: Got an email requesting for documentation with my name on the property. House is under my husband's name, so we needed to add his name to the loan. 5/24: Signed new documents with my husband's name on it. New maximum timeline should have been 8/24. 6/22: Solar panel was installed roughly around this time. After the install, I got a physical copy of a timeline showing a timeline maximum of 84 days plus one step that had a variable date range. New maximum timeline should have been roughly 9/22 without knowing what the variable timeline is. This was the final update to the timeline I got, so as far as we are concerned, this should have been the target date. 6/23: Inspection was supposed to happen in the morning. Waited until 1 in the afternoon with no one showing up and no word on when the inspector would be coming, we needed to reschedule due to work. I was told someone would call me back to reschedule, but no one ever did. I had to reach back out to Josh for help to get the inspection rescheduled. 7/2: Got letter from Service Finance Company that our first payment is due 7/28. We asked Josh about this since only the solar panels were installed, but our main panel which needed to be replaced due to age was not installed yet and was rolled into the loan. Josh acknowledged that this seemed odd and would look into it. 7/21: We got our first bill from Service Finance Company. Sent to Josh again, he said he'd look into it.8/16: Main panel replacement occurred. On the same day, we got a call from Service Finance Company that we are 19 days overdue and will be going into collections soon. Reached out to Josh again about this, and Josh promised he'd pay for the late fee. 8/18: Finally got a gift card from Lumio with the first three months of payments that Josh promised us. Since we had to resign the loan for a new amount since the main panel was rolled into the loan, the gift card was for 3 months based on the old amount, not the new amount, and it did not include the late fee that Josh promised. Was told I would get an additional gift card for the remainder by a representative who called me to confirm I got the gift card. 8/19: Got a survey from Lumio about the solar panel install. I took the survey and fully explained the horrible experience I had up until that point. The survey asked if I would like someone to contact me, and I said yes. To this day, no one has contacted me. 9/2: City of Seattle came to inspect expecting a Lumio representative to be present, but there was no Lumio representative. Josh said that no Lumio representative should be onsite. Via email, Jennifer said a Lumio representative should have been onsite. I told Jennifer Josh said this wasn't necessary, and Jennifer said there should have been. Rescheduled inspection. 9/13: Got a text from Jennifer saying I needed to schedule an inspection again, which made me think the previous inspection scheduled on 9/2 did not occur (error on her part). 9/17: Texted Josh asking for a follow up on the gift card. Zero acknowledgement. 10/12: Texted Josh again about the gift card. Josh texted me an email screenshot Alexa Gamble sent to Rachel, AJ, Catherine, and 7 other people for follow up. 10/20: Text from Ivie to schedule final electrical inspection for 10/27. I texted back requesting for 10/28, but didn't hear anything back from her. 10/28: No one shows up. 10/31: Text from Ivie saying that the technician had an emergency and her text to me never went through, now the final electrical inspection is scheduled for 11/10.11/4: Texted Josh about the gift card. Zero response. 11/10: Lumio inspection with Seattle City Light. Was told additional work needed to be done. It has been two weeks, and I have heard nothing back from anyone about when that would be scheduled or take place. This only includes the correspondence I've had in writing with your organization. This does not include the countless phone calls I have made to follow up with your inability to provide clear communication and follow through. In writing this and reliving the experience I had with your company, I am completely astounded by your organization's inability to follow up your customers. It's not just one or two, but multiple people who have dropped the ball with communication with us."