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It depends on the company and the services it provides. If a cleaning company is just washing the outside of the windows, the pro may only wash the glass panes. But if they’re washing the inside and outside, they most likely bundle cleaning the sill and frame into the cost. It’s best to ask before you schedule a service to see if the company will charge additional fees.

Yes, you should plan on being home when a window cleaner is cleaning your windows. The professional will clean both sides of the glass and will likely disassemble parts of your windows from the inside to clean and inspect the inner components, including the balances and weatherstripping. Much of this work requires interior access to your home, which means someone will need to be home to provide access to the window cleaner.

At least twice a year, but frequency depends on location and exposure to elements.

In most cases, you should get your windows cleaned one to two times annually, although you might want to complete this task more often if you live in an area with heavy pollen or heavy rain or snowfall that soils your windows. It’s also a good idea to hire a professional window cleaning service if you’re listing your property, as sparkling windows will make a big difference in terms of curb appeal and, potentially, your home’s value.