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"A costly mistake! This was not a good experience. Armando s mismanagement and refusal to rectify the issues was extremely disappointing. This job quickly went south once we started to point out the construction defects and damages â his crew had caused; damaged property, compromised existing radiant ceiling heating, damaged personal item (furniture, appliances, clothing, etc..) poor workmanship, and a complete disregard for the trust we offered them with our home (see photos). It started by CSCàs team mistakenly tearing out the subflooring unnecessarily and not replacing it. Followed by Armando scheduling a sub-contractor to install flooring without sub-flooring. Once the flooring was installed it became obvious that the height and spacing for the cabinet, trim, and door installations was off due to no sub-flooring. We pointed this out to Armando, and he attempted to remedy the situation through short cuts with disastrous results. The flooring was now poorly installed leaving gaps, hallow spots, uneven sections and large spacing between cabinetry, walls, and brickwork. The only solutions being to replace the damaged flooring with the original professional installation standards with sub-flooring in place (see photos), but this Armando did not want to pay for. Next, we realize both bedrooms radiant ceiling heat had been damaged. These components were damaged by CSC mismanagement of ceiling fan installations. Armando ignored questions regarding their state once the fans were installed. We did not get an honest answer until we pressured Armando into bring in an Electrician we knew was licensed. It was at this point we realized that all our plumbing and electrical work had been completed by unlicensed, uncertified, and unskilled individuals. We ask for permits and licenses for the plumbing and electrical work completed, but Armando has yet to supply them. Sadly, due to the circumstance we were in we had already given Armand a large percentage of the estimate and felt forced to continue working with him. I will not even start with the three attempts at finishing the bathroom (please see photos). We have voiced our concerns to Armando. His response was to offer a payment for the necessary repairs to the radiant heating by his insurance and pay for the flooring to be replaced. In exchange he demanded we sign a full release of liability document for all work completed. As you can understand, this was not in our best interest as the totality of the potential long-term damages this company may have caused is at this point undetermined. Without a full inspection we cannot be sure and with no permits pulled we cannot get an inspection. In short, we have spent over $20,000 to repair the damages caused by Armando mismanagement. So far, the project remains incomplete. Armando refuses to contact us via email or text. Very disappointing. I understand that mistakes are made, and nothing is perfect. But, by the way this company handled its mistakes and continues to hide behind ambiguous contracts and vague promises I cannot recommend them. If you choose to hire this company, do not sign anything that you have not shown to lawyers, get everything in writing EVERYTHING!. Beware of potential costly outcomes!"

"Jake and his StraightLine Design family did a full exterior remodel on our North End Boise home. The result is an amazing 1910 home that has been restored to near-original condition. StraightLine did the roof, gutters, siding, and windows. They sourced period appropriate wood siding and shingles and we could not be happier with the project. Jake at StraightLine is incredibly responsive 24/7 and handled all challenges with utmost professionalism and attention to detail. Honestly, the StraightLine team is 5-star and I highly recommend them for any project!"

"They did a good job . The job was left clean and the house looks great."

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"Low quality."

"They do shoddy work and they don't stand behind their work. Typical crooked, dumb and dishonest builder."

"Shoddy work quality."

"They never call me back."

"Currently going through renovations with this Company. We are over a month into the project which has had 3X times more days not working than actual progress being made on the house. The initial estimate and sales experience was good, they were quick to respond and connect. As soon as we committed to this company and paid 50% deposit that's when the communication stopped. We had windows being installed from another Company so I was communicating status of that install so Burbach could could schedule after our windows were installed. When I told them a date the installation would be complete they gave me a date they would start on our renovations. The date they finally came was 1 week after they communicated. When they arrived they were not ready for the job. No dumpster had been ordered so the demo process couldn't proceed as intended. The guys tried to do the best they could but they were forced to work around their mess. The dumpster then arrived two days later at which point the next day was used for clean up. Once the demo was complete another week went by before the team came back to actually install the hardie board on the house and they would work a partial day and leave. I was told this was due to rain. It only rained for 10min each day and then stopped, if that's true it makes sense why they are so delayed. During this entire process I received no communication. When I reached out my calls and texts were ignored. When I did finally get in touch with someone there was no apology or serenity just that they got busy. After the exterior work was complete but not painted they had extra material left in our driveway along with the dumpster, it took another week for the material and dumpster to be removed but I also had to call on that. We waited another 2 weeks for painting to start and once it finally did they painted half the house and we haven't seen them again for 3 days. I was told they would finish the job last week and it will likely go another week for paint. I'm still waiting for half the house to be painted and I have gutters that still need to be installed so I'm hoping that doesn't take another month to get scheduled. We also ordered patio doors but I couldn't get anyone to give me a timeframe on installation so it became obvious that these were never actually ordered. Overall the biggest issue with this company has been communication and scheduling, its painfully obvious that customer service is not a priority and they have developed a lax and unprofessional culture. If you have other options you should pursue those instead of choosing Burbach."