Get matched with top appliance salespeople in Coeur D Alene, ID

"If I could select negative stars, I would. This company is so poorly ran. It's just a bad business. The company as a whole. They lack communication and customer service. They think they can just continue to treat customers rudely. We, the customer, pretty much have no choice but to use them. Their managers are rude and unreasonable, offering no rectification for their bad business mistakes. They literally sold my appliance out from under me after I had already paid them for it. Their delivery crew refused to setup the appliance or put them where I wanted them. They had the audacity to tell me to move my old appliances out of their way instead of offering to move it out of the way for me. They didn't plug in the power cord or even offer. If I didn't have the specialty tools to install the power cord I would have been burnt. I will never buy from them again and recommend no one to ever use them ever again."

"No show on appointment after I waited three weeks. I called to ask him where they were. They said their truck broke down. They couldn?t get to me so then they called me the following day and booked me out for another three weeks. I said this is ridiculous. I asked a manager to call me. He called me and was yelling at me telling me it wasn?t his fault. It was Mike White Ford?s fault for not getting their truck fixed in time it ruined their whole business. I was flabbergasted. I didn?t know how to respond. He was yelling at me and telling me he was tired of people yelling at him. It wasn?t his fault. I suggested he find a different type of job. I?m calling the manufacture directly. Do not buy anything from Freds appliance they have no service"

"They repaired my washing machine at a cost of about $200.00, and within a week I was having the same problem. I called again and they sent a new repairman who said the original fix was wrong and I needed a different part which they would order. After two months I followed-up with them to find out that the part was on back order and they had no idea when it would be received. I understand the back order problem, but their customer- service is terrible. To their credit, when I asked for a refund it was made."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."