Fred's Appliance Spokane

If I could select negative stars, I would. This company is so poorly ran. It's just a bad business. The company as a whole. They lack communication and customer service. They think they can just continue to treat customers rudely. We, the customer, pretty much have no choice but to use them. Their managers are rude and unreasonable, offering no rectification for their bad business mistakes. They literally sold my appliance out from under me after I had already paid them for it. Their delivery crew refused to setup the appliance or put them where I wanted them. They had the audacity to tell me to move my old appliances out of their way instead of offering to move it out of the way for me. They didn't plug in the power cord or even offer. If I didn't have the specialty tools to install the power cord I would have been burnt. I will never buy from them again and recommend no one to ever use them ever again.

We purchased a washer and dryer set at Freds on Division and set was delivered on December 22 nd at 1:30 PM. appliances were purchased thru the home owner and installed by freds. after having platinum our contractor convert the dryer to LP it would not work. the homeowner called freds appliance on Division around 4:30 PM same day, granted she was not happy with her new dryer not working and kind of angry the Fred's rep was totally rude and unhelpful. he then proceeded to hang up on the home owner. I then contacted Freds in the valley as that is where out builder account is and JT was helpful but unfortunately the homeowner is stuck with a new dryer that does not work over the Christmas holiday.

Not good,,,took 4 months to get door and set up install, then they hooked up ice maker wrong and shorted out the auger motor. Been 11 months since we bought refrigerator and still no ice maker. the said part was on order have not heard back in 4 weeks.

We purchased 7000 dollars worth of appliances from Fred’s had three wall ovens replaced under warranty in the first year the after fourteen months the new fridge went out , Fred’s came out to fix it and the weld had failed and all the coolant had evaporated a 1200 dollar fix and two week wait on the parts so we opted to buy a new fridge for 2000 and after one week it stopped working , we told them we wanted a new one , and they would not exchange it only wanted to repair it , we didn’t pay for a repaired fridge we wanted a new one that works ! Come to find out I called whirlpool and they said that particular part was covered for five years and would of been fixed under warranty another thing Fred’s failed to tell us ! Very poor customer service Steve the service manager wouldn’t even come to the phone and another guy named Chris had the worst customer service skills ever . Don’t shop here they are the worst to work with after they get your money!!!

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We visited three Freds locations to buy our 3 new appliances.  The salespeople were fantastic in all stores.  Friendly, knowledgeable, helpful.
The prices seemed fair and when we agreed on a delivery date, the delivery details went very well, too.  Punctual, competent deliverers.
Our new double wall ovens and new refrigerator are working perfectly.
Our new Kitchen-Aid dishwasher has leaked since it was installed.  ...during every use.
We called for repair and the repair people were friendly, and sent repairmen often.  I liked each one who came out, but they replaced the door sealer once,  made other adjustments each time.  And every time it still leaked.  They simply could not repair it.  Some told me it was a lemon.
During this dishwasher hassle of more than a year,  Kitchen-Aid, Whirlpool Corporation has been contacted by me and Freds Repair at least 12 to 15 times to try to get a replacement dishwasher.
Finally, I heard from Freds that "Whirlpool will never replace your dishwasher or any other appliance for anyone".They never do it.  They will tell us to order individual dishwasher parts "willy-nilly" and replace the parts until your 6 month extended warranty runs out".  I said that I do not want parts unrelated to the problem replaced.  So, I am left with a brand-new leaking dishwasher.
I think that since Freds knows this "F" Whirlpool policy and contracts with them, Freds should replace the brand-new dishwasher.
Since Freds will not replace it either, they earn an F for their policy.

What has this provider done for us? Not enough! They gladly accepted our sale for the purchase of our kitchen suite and it's been downhill since. We bought a brand new GE Profile fridge, dishwasher and over the stove microwave/convection oven. Less than 4 months after receiving our $2,700 fridge, it began to make a loud noise. Started on a Friday night and sounded like a helicopter taking off in flight. I called for service immediately the following Monday morn. Someone came Wednesday. After being in our home for about 20 minutes, not ever taking any housing covers apart, plugging in diagnostic equipment, he determines it's a fan motor gone bad. Part gets ordered. By this time our fridge was up to 49 degrees inside. Two weeks later the part is in and they attempt install. After arriving, they open the part and it's broken. THEN he decides to open things up and sees an ice build up on condenser coils and the fan isn't the problem at all. Then he calls GE and we are told it needs a computer update. By this point, I demand a loaner. Obvisouly distraught and very upset feeling we have a lemon, we demand a swap to a new unit. Let them fix and resell it! Why should I have to keep a piece of crap just because it's under warranty and/or they don't have a flippin' clue!? They maintain they are bound by GE POLICY. We spoke to GE consumer relations and they tell us Freds could be doing more and grant our swap by simply calling the area GE sales rep in our area. They refuse to do so and claim they can't do anything but fix what's under warranty and then after the 2nd failed repair, supposedly will swap it. This all started on 11/21/14 and here we are 12/31/14 and we still aren't repaired or replaced. GE says they can request parts on a rush, they order it standard and blame holidays for delays. The temp of our fridge has been up and down between 37 and 62 degrees. Not to mention the spoiled food through all of this! The entire store needs a lesson in pleasing the customer! I ask everyone at Freds....how would you feel if expending $2,700 and it's broken four months in....would you want it or expect it replaced? They claim they are better than the Big Box stores....guess what? You're not even close! I went so far as to call Lowes and speak to their store manager....given the cicumstances, they would have swapped it immediately. Freds says they are lying and bound by the same GE rules. Most aggravation I've encounted with a company ever! Have purchased probably over $10,000 in the store over my adult life but they have LOST a customer on this deal!