Fred's Appliance Spokane

If I could select negative stars, I would. This company is so poorly ran. It's just a bad business. The company as a whole. They lack communication and customer service. They think they can just continue to treat customers rudely. We, the customer, pretty much have no choice but to use them. Their managers are rude and unreasonable, offering no rectification for their bad business mistakes. They literally sold my appliance out from under me after I had already paid them for it. Their delivery crew refused to setup the appliance or put them where I wanted them. They had the audacity to tell me to move my old appliances out of their way instead of offering to move it out of the way for me. They didn't plug in the power cord or even offer. If I didn't have the specialty tools to install the power cord I would have been burnt. I will never buy from them again and recommend no one to ever use them ever again.

We purchased a washer and dryer set at Freds on Division and set was delivered on December 22 nd at 1:30 PM. appliances were purchased thru the home owner and installed by freds. after having platinum our contractor convert the dryer to LP it would not work. the homeowner called freds appliance on Division around 4:30 PM same day, granted she was not happy with her new dryer not working and kind of angry the Fred's rep was totally rude and unhelpful. he then proceeded to hang up on the home owner. I then contacted Freds in the valley as that is where out builder account is and JT was helpful but unfortunately the homeowner is stuck with a new dryer that does not work over the Christmas holiday.

Not good,,,took 4 months to get door and set up install, then they hooked up ice maker wrong and shorted out the auger motor. Been 11 months since we bought refrigerator and still no ice maker. the said part was on order have not heard back in 4 weeks.

We purchased 7000 dollars worth of appliances from Fred’s had three wall ovens replaced under warranty in the first year the after fourteen months the new fridge went out , Fred’s came out to fix it and the weld had failed and all the coolant had evaporated a 1200 dollar fix and two week wait on the parts so we opted to buy a new fridge for 2000 and after one week it stopped working , we told them we wanted a new one , and they would not exchange it only wanted to repair it , we didn’t pay for a repaired fridge we wanted a new one that works ! Come to find out I called whirlpool and they said that particular part was covered for five years and would of been fixed under warranty another thing Fred’s failed to tell us ! Very poor customer service Steve the service manager wouldn’t even come to the phone and another guy named Chris had the worst customer service skills ever . Don’t shop here they are the worst to work with after they get your money!!!

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We visited three Freds locations to buy our 3 new appliances.  The salespeople were fantastic in all stores.  Friendly, knowledgeable, helpful.
The prices seemed fair and when we agreed on a delivery date, the delivery details went very well, too.  Punctual, competent deliverers.
Our new double wall ovens and new refrigerator are working perfectly.
Our new Kitchen-Aid dishwasher has leaked since it was installed.  ...during every use.
We called for repair and the repair people were friendly, and sent repairmen often.  I liked each one who came out, but they replaced the door sealer once,  made other adjustments each time.  And every time it still leaked.  They simply could not repair it.  Some told me it was a lemon.
During this dishwasher hassle of more than a year,  Kitchen-Aid, Whirlpool Corporation has been contacted by me and Freds Repair at least 12 to 15 times to try to get a replacement dishwasher.
Finally, I heard from Freds that "Whirlpool will never replace your dishwasher or any other appliance for anyone".They never do it.  They will tell us to order individual dishwasher parts "willy-nilly" and replace the parts until your 6 month extended warranty runs out".  I said that I do not want parts unrelated to the problem replaced.  So, I am left with a brand-new leaking dishwasher.
I think that since Freds knows this "F" Whirlpool policy and contracts with them, Freds should replace the brand-new dishwasher.
Since Freds will not replace it either, they earn an F for their policy.

What has this provider done for us? Not enough! They gladly accepted our sale for the purchase of our kitchen suite and it's been downhill since. We bought a brand new GE Profile fridge, dishwasher and over the stove microwave/convection oven. Less than 4 months after receiving our $2,700 fridge, it began to make a loud noise. Started on a Friday night and sounded like a helicopter taking off in flight. I called for service immediately the following Monday morn. Someone came Wednesday. After being in our home for about 20 minutes, not ever taking any housing covers apart, plugging in diagnostic equipment, he determines it's a fan motor gone bad. Part gets ordered. By this time our fridge was up to 49 degrees inside. Two weeks later the part is in and they attempt install. After arriving, they open the part and it's broken. THEN he decides to open things up and sees an ice build up on condenser coils and the fan isn't the problem at all. Then he calls GE and we are told it needs a computer update. By this point, I demand a loaner. Obvisouly distraught and very upset feeling we have a lemon, we demand a swap to a new unit. Let them fix and resell it! Why should I have to keep a piece of crap just because it's under warranty and/or they don't have a flippin' clue!? They maintain they are bound by GE POLICY. We spoke to GE consumer relations and they tell us Freds could be doing more and grant our swap by simply calling the area GE sales rep in our area. They refuse to do so and claim they can't do anything but fix what's under warranty and then after the 2nd failed repair, supposedly will swap it. This all started on 11/21/14 and here we are 12/31/14 and we still aren't repaired or replaced. GE says they can request parts on a rush, they order it standard and blame holidays for delays. The temp of our fridge has been up and down between 37 and 62 degrees. Not to mention the spoiled food through all of this! The entire store needs a lesson in pleasing the customer! I ask everyone at Freds....how would you feel if expending $2,700 and it's broken four months in....would you want it or expect it replaced? They claim they are better than the Big Box stores....guess what? You're not even close! I went so far as to call Lowes and speak to their store manager....given the cicumstances, they would have swapped it immediately. Freds says they are lying and bound by the same GE rules. Most aggravation I've encounted with a company ever! Have purchased probably over $10,000 in the store over my adult life but they have LOST a customer on this deal!

Fred's repair man came and spent 10 minutes at our rental house. He never called to tell me why the dryer was squealing, nor did he even speak to our renters. He just sent a bill for $152.00. The next time I was at the rental, I checked the dryer only to find that it had been detached from dryer vent and back legs removed. When I initially called, they insisted I give a credit card number before they'd send a serviceman. After the "service", they did not bill my card, but rather sent me two different invoices with late fees included. When I called to discuss the lack of service, I was told someone would call me back. No one ever did. Instead they decided to go ahead and charge my Visa 6 weeks after the fact. I'm very disappointed. I ended up having to call a different company to complete the repairs for an additional $90.

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Called Fred's Appliance service dispatch and explained that my clothes dryer stopped running. They explained service procedure and other general service related questions I had. To answer my questions further, they had the technician that would do the service call me and after our discussions, we schedule a service call for the same day. The technician arrived promptly as promised and after completing the failure problem he had the part on his truck, repaired the dryer and completed a test on the repair.
The price was reasonable, service better than expected and professional.
Will use them again!

Went down on price with a dent and ding gas stove. Went out of their way to order the missing grill. Very positive experience.

Took two weeks to get an appointment, came said it needed 3 parts and would be 2-3 weeks to receive parts. Their office called on the 27th of Aug and said repairman would be at our home on 4th of September. Didn't hear from Fred's Appliance by 2:00 PM so I called them. They said they did not have me down for an appointment, today or any day. I checked my phone and found the date and time they called me and I called them back and told them, the office girl could of cared less and said they had 8 working in the office so didn't know who and quot; made my appointment and quot;. I told her it was not right I would have to wait for another week! I then called our builder and asked him what to do and he didn't know either and said that they no longer use Fred's, they had trouble with them also. A few minutes later Fred's called me back, apologized for the mix up and someone would be out today. Repairman gets here, not too friendly. Said I didn't need those 3 parts, it was a little piece he carried on his truck. The first repairman that was here did not take it apart and look properly and he could of fixed it on the first trip! So I also had to pay for the second service repair which was not needed!! I have not ever had good service from them, but nobody else will work on Wolf products here...

The analysis of the malfunction and repair cost came first. It was very expensive, so we spent a few weeks on the decision. Then we decided to repair rather than buy a new one. We called the order in and they had to order the part. Some manufacturers' parts are overseas, and ours was one of those. It took a long time to get the part in, but they called as soon as they had it and made an appt. with me to have it installed. Once installed, the issue was fixed. The only unfortunate thing was having the whole stove-top out for over 2 months during the process. I had 3 burners working before the repairman diagnosed the problem, but when he left, none were working. It was very inconvenient. I still don't understand why all the burners went out once he came to the house, but nevertheless, we made it through the holidays with baking and borrowing a one burner plug-in burner for sauteing. The length of time it took was not Fred's Appliance fault at all. It was was a combination of our decision making and the time to ship the part. The repairman was extremely kind, professional, competent and polite. I will have him come again if need be.

I've had Fred's appliance out to repair a variety of my large appliances because we have an extended warranty. We live 40 miles northof Spokane and they will only travel on one day of the week out of town. If they are full for the day they are traveling then have to wait an additional week. It seems like every time I call I have to wait 2-3 weeks and if they need to bringa part back to repair the appliance then the wole ordeal can take up to 4 weeks such as mine has. I would not purchase this warranty if you live out of town.

The last set we bought around 15 years ago has performed very well. I called about a repair and Steve discussed the cost of repair for an aged machine and dimensionalized what we would gain in efficiency and save in $$$ by replacing other than repairing. He also worked out terms that fit our budget. I and my family have done business with Fred's Appliance over 20 years with great results! All of the appliances in our house have been purchased at Fred's.
It was obviously not working properly. Their repairman suggested how to fix the problem and explained that I could purchase a and quot;kitand quot; that was easy to install and would save me the cost of a repair visit. I installed the and quot;kitand quot;. Unfortunately, the and quot;kitand quot; did not solve the problem. I called back and Fred's repairman promptly visited our house and found that some copper lines had been pinched from the manufacturer. Gas was leaking preventing cooling. They fixed it under the warranty and there was no charge. They continue to suggest ways to save me money. Fred's Appliance is a great place to do business! They are OUR appliance store!

Both times the work was done efficiently, completely, and totally to my satisfaction. Additionally the staff is great. The office people keep in touch, order parts, schedule in a flexible manner, and call ahead before coming out to the property. The repair craftsman does a fine job, and obviously is skilled at his craft. I highly recommend them. They are slightly more expensive than the average Spokane outfit, but well worth it.

My overall experience with them was excellent. The quality was excellent. They were punctual and responsive. I would use them again.

Due to many small circumstances, I needed a clothes dryer right away. Late on a Friday afternoon I went to Fred's Applicance in the valley and to my amazement they were having a ding and dent tent sale!! The salesman was pleasant and helped me find the large capacity dryer I needed at the price I could afford. He told me about some of the new innovations in dryers (of course) but was not discouraged when I turned down some of the more expensive technologies. I have a new dryer that I am very happy with and works well for my needs.
As I needed the dryer ASAP, Fred's was very accomodating in having my dryer delivered the next morning at no extra cost even though they must have had many deliveries, as this was the start of a very well attended sale. The delivery guys arrived on time and took my old dryer out to the driveway where I requested. Then they brought in and hooked up my new dryer with no problems. The delivery guys were here about half an hour.
I was very pleased with my purchase and delivery from Fred's Applicance. I will go there again for any future applicance needs that may come up.

I discovered that my refrigerator/freezer had decided not to cool/freeze one evening. I went to Fred's Appliance the next morning and purchased another refrigerator. The salesman, John Brittner, was very helpful and in fact got me a better price than what was tagged. He was friendly and easy to work with.

By 2:30 that same day I had my new refrigerator! Rob and James, the deliverymen, did a great job. I have an old house with narrow doorways and Rob and James had to work hard to get the old refrigerator out and the new one in. They had to remove two doors plug the doors on the appliances to get the job done.
I have a hardwood floor in my kitchen and they were extra careful not to scratch or in any way damage it. They were very careful not to mar the new appliance or bump or damage the railing on the porch.

I never buy these warranties,
but the short 4 year life of my Kenmore front loader 417.43142200 made me rethink this.
Apparently, our US appliance manufacturers are going the way of the automobile manufacturers.
I was told (not by Freds) that LG makes a good appliance.
Kenmore now sells LG and Samsung under their name.

I wanted one that sort of matched the dryer that was orphaned.
I bought the Whirlpool at Freds.
I am a long time Fred's customer,
this is my third round of home appliances, mostly from Freds.

I was surprised to look up the warranty, and I find I bought an extended warranty
So rather than try to fix, it I called Freds.
They pulled my paper work, quite quickly, and they told me when they would come.
The serviceman arrived on time.
They diagnosed it, apparently correctly.
How the seal got damaged, and if it was maybe our fault, wasn't mentioned.
I had to sign one paper.
They ordered the part and he came back, again when they said.
He installed it, and even ran it to test it.
He cleaned up and left.
No charge.

The warranty cost a bit less then $200.
Maybe I will come out behind on this investment, if nothing else happens - we'll see..
But the courteous and professional way they handled this was amazing.
Les Schwab meets appliances: sold!

UPDATE 9/25/2012 The transferable extendable warranty that Fred's offers has been perfect. The service techs are good and come on time.

They are a pretty large appliance store. We are currently looking at getting an oven.