Get matched with top small appliance repair technicians in Strawberry Point, IA

"I had a problem connecting, so I got a local handyman who came and solved my problem. I asked Neli to stop charging me, and nothing happened, I then went to the "live chat" option on their website and asked how to stop getting charged, I Never got an answer and they just kept charging me, Then they requested that I rate the CHAT!!! Too much on too many fronts. Dr. Gaber"

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Salesman that we were to replace dry wall. Later learned we were to have it removed. Attempts to reach supervisors and owners resulted in zero until time to do installation. Gave $1300+ down. Note: this went to the salesman, not to MABS. Then salesman stated $12,000 more if MABS removed the dry wall. Paid salesman and his friend to remove it but didn't do all of it! Sent certified letters to Cedar Rapids address after we got no verbal responses to phone calls. Later learned they receive no mail there, only in Davenport. Were to have GFI outlet placed at far end of basement. 3 electricians said not possible. Also discharge was to be underground to rear of yard which we thought meant to back! House sits on clay. Was to discharge under ground out 10 feet from house. Canceled installation and have found that other basement waterproofing companies do not require 2.5 feet of dry wall removed: only baseboard. Cost was same as MABS. Now we must pay to have drywall installed after the waterproofing is completed."