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"On 5/24/2024 we called C& K (we will never call then again) because our over price sump pump we bought from c&k was not working correctly. We bought this sump pump 2 years ago. In Iowa we were in a 2 year drought. On May 24, 2024 our sump pump was only working about 1/3 of the time due to heavy rain. We called c&k to come out to look at the pump, they cut the seal around the top of the unit to raise the led. The problem was that the person that installed the pump did not screw down the ring that goes around the pump. WORKMENSHIP DEFECT SO TO COVER UP THERE ERRORS THEY DID NOT CHARGE FOR LABOR BUT CHARGED US FOR THE "SERVICE CALL" $$$$100 bucks TRIP CHARGE- HERE IS WHAT WAS ON THE INVOICE: "Found check valve came loose and sump pump not operating normally. "Check valve needs reconnected." no charge $100 bucks for there misstake (I am retired) Check this out this is how they will try and RIP YOU OFF I wanted to replace the THERMOSTAT s&k price over $700 bucks THE SAME THERMOSTAT AT LOWES IS $259 BUCKS C&K YOUR """"""FIRED"""""""""

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."