The Schebler Co

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My older, natural gas furnace began to blow nothing but cold air. The igniter appeared to be working, so I was afraid the thermocouple had gone out and expressed that concern to the technician who returned my call. He was out within an hour, performed a thorough check of the electrical circuitry, and found some gunk accumulated around several contacts. Using small wire brushes, he cleaned out the gunk and got the furnace working again without the need for any replacement parts. He even said that there was no need to pay to replace something if it wasn't necessary. The technician apologized for having to charge me double for a Sunday call and assured me that if his fix didn't last, he wouldn't charge me for a second visit. He was very professional and didn't mind explaining what he was doing as he went along. I felt the final fee of $160.50 was very reasonable under the circumstances and would definitely contact Schebler again.

The Schebler Company was extremely professional from start to finish. Charlie Crabb, equipment sales, provided all requested information and quoted several different alternatives. He also performed a heat loss/heat load calculation on the property to assure proper sizing. Mike Nelson, the installer, did a great job and takes a lot of pride in his work. Two days after installation I requested assistance from Schebler due to a health problem that I have. Charlie responded immediately, and came to my house within hours to assist with and resolve the situation. I was extremely pleased with all aspects of the project. Schebler is top notch in customer service.

The technican was professional and timely. However, I ended up paying for repairs and parts on a unit I have to replace before winter. As the repairs were done in early September, I haven't had to use my air conditioning since repairs were made and don't anticipate using it prior to need to replace the furnace.

I had originally scheduled a furnace check along with the blower issue. Unfortunately, he checked the furnace AFTER he replaced the part on the blower motor. When he checked the furnace, he found a crack on the heat exchanger. So I have to replace my furnace which negates the needs for fixing the blower motor. I take responsibility for not ensuring that he checked the furnace prior to fixing the blower part. However, it would seem a prudent thing for a repair man to check the overall unit prior to making the repair.