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"    The 2" waste line from a full bath clogged at a basement joint during the home warranty period of our "new-to-us" old house. House is turn of the century vintage. The bathroom was remodelled  with all new piping work in the last 5 years. Thus the unclog fee is reduced to the deductable of the warranty. (The standard charge is $175 for this same work.)     The clogged joint was at the connection of the 2" line to the 4" line going out of the house.      This service was completed on a Thurs.  The water flowed as usual for several days. It snowed like no other on Feb2 ("100 year blizzard" and all) and on the following Thurs, I noticed a little water on the floor of the basement. The basement has other known leaks, so I first assumed it was melt water from the 16" of snow. But after several more days, I figured out it was waste water (including sewage) from the 4" drain pipe backing up thru the drain in the basement floor.     I called TMI back and asked them to fix the new clog now in the 4". TMI said this is not under warranty as the clog is likely outside the walls of the house and the warranty only covers pipes inside the walls. They still quoted; $379 which included a camera scan of the 4". TMI rep Tony guessed it was tree roots clogging the pipe. Fair enough.      The part that I did not like is that Tony said when they cleaned my 2" pipe, they likely pushed the blockage into the 4" pipe and "anything that is 2" in dia will always fit in a 4" pipe." But I thought differently. I proposed that the 2" clog was pushed into the 4", caught on a partial blockage already in the 4" pipe and completely blocked the pipe.      Tony was VERY adament that all 2" blockages never cause blockages in a 4" line after all, 2" is always smaller than 4". Plus he's been doing this for years and years. Because Tony was a "messager" and neither of us knew with ANY certain what the 4" blockage was, there was no reason to press the point. I called a 2nd drain un-clogger and had the pipe cleared for another $185 the next day after TMI came the 2nd time.     The other company said, in writing, the clog was a "soft" clog and not tree roots.      This is were the rub came. Because of the better knowledge of the clog, I asked TMI to refund the $75 from the first clog. (My wife wanted them to completely pay for the $185 for the 4" clog) This, in my mind, was a way to show the customer great service and still not admit that they were the total cause of the 4" clog. I understand that TMI was not the complete source of the clog. The partial blockage in the 4" was not their problem. EVENTUALLY, that  partial would be a full clog and I would have to call an unclogger. But likely after the warranty was up and they could get the full price. And the truth is I would have called TMI first in that case as they did a reasonable job on this service call.     TMI would have none of it. I spoke with Tom, the head of the plumbing dept, after another several days of trying to reach him. His tone from the first word was not to understand the issue. His tone was demeaning and unprofessional. He did not attempt to understand that the 2" clog in the 4" pipe could have possibly been an issue. We went in circles for 30 mins. He told me of all his vast experience. The funny thing is one was of dishwasher powder that clogged a 2" line. If dishwasher powder, hair, wiskers, sentiments, etc can clog a 2" line, 2" objects can clog a 4" line. All clogged pipes are clog because of something smaller than the pipe building up in the pipe and made a complete blockage. Tom never could understand such a point after I tried stating it several different ways. His way was ALWAYS the right way.     Finally, I tolded him, I was hoping for a better outcome cause I planned on putting a reiew in Angie's List. He said, (quote) "Oh, I have to write this down", some question about if I was threating him and he will contact the lawyers. I asked him if he was threatening me. Why can I not write my experience with him on Angie's List? There is no law against stating my opinion of TMI. And do be fair, there is no law stating TMI has to agree with me.      At the end of the day, Tom's behaviour was such that I can now use a different company for my HVAC and plumbing needs without a pause of if I should have used TMI."

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"This company is amazing! The tech they sent out was knowledgeable and he got my old AC up and running in no time! They were running a promotion, so it only cost me $50! I am one cool customer now. :)"

We are a reliable, efficient and affordable construction company with the customer always coming first!\n\nKitchen and Bath Remodels are our specialty, but we are skilled in many areas of construction.\n\nLet us help you take that dream or vision you have for your home and turn it into a reality.

We here at Preferred Home Improvements take pride in our work! Customer service and satisfaction is our number one goal! The Services we offer are : Air Duct Cleaning Dryer vent cleaning Attic Insulation Crawl space clean ups We also offer other home services! We do full viedo inspections of duct work we also will do a whole walk through and explain everything step by step. We also offer before and after pictures! We have been in business over 6 years and are here to stay. We promise you will have a Awsome experience with us. We also offer yearly warranties and free estimates! Our service area is within 150 miles of the Quad Cites!

*** I have recently added the Nashville area to my service coverage. Since I can do most of my services remotely with you over the phone, I am hoping to eventually open up to larger markets and help people from having to take their computer in to get it fixed, if it has internet access, I can usually fix it over the Internet. Just trying to do more to help my Angies List customers!!******** I am a sole proprietor that works out of my home. I am my only employee, but I have over 20 years experience fixing computers, and providing superior customer service. I work on a flat rate service, and don't charge by the hour because I feel it's important to educate the customer on what the issue is/was, and how to avoid it in the future. I feel that local service companies (my competition) have been overcharging customers for years. I offer a first time customer discount of 10% but I will offer 15% off for first time customers referred by Angies List. I've lived in the Huntsville area most all my life, so I know the area very well. I will never use a subcontractor as I am very picky about making sure that if my name and company is associated with something, it will be the best experience my customer has ever had, and using sub contractors won't ensure that, so I prefer to do all the work myself. Lastly, I should point out that I am a former offensive lineman for the University of Southern Mississippi and was Brett Favre's center his freshman year at Southern. I went on to play for Tom Landry in his last year, but gave up pro football early on to pursue my passion of fixing computers. If I didn't have bills to pay, I would do this for free because I love it! If you have a computer problem, I promise you that you couldn't find a better technician that will care about you as a customer, and not about the bottom line. I am always available, but don't always answer my phone, but if you leave a message, I promise to back with you as soon as possible...and figure out how to get your issue resolved in a quick, efficient and economical manner. Thanks so much for reading my ad, and I look forward to working for you!

"I would highly recommend choice over any home warranty as a home owner i had a major problem with my hvac system and they got it replaced in a timely fashion much respect for them don't miss out on a great deal"

David Wilson is a highly skilled and experienced plumber based in Clinton, Iowa, with over 10 years in the plumbing industry. He is known for his meticulous attention to detail, exceptional problem-solving skills, and dedication to providing top-notch customer service. John specializes in both residential and commercial plumbing services, including emergency repairs, routine maintenance, and new installations.

Kelly Heating & Air Conditioning has a single mission: Complete Customer Satisfaction! We strongly believe in giving our customers the most for their money. So, we work with only the highest quality materials, experienced and professional craftsmen. We have consistently focused on the needs of our customers, providing personalized attention and a stress-free experience.\n

"Called warranty repair, found out that it was done by a local provider (Flori Heating and Air). I called Flori to schedule an appointment, they were here on time and got things back up, running and cooling. Since it was 95 outside, I appreciated their sense of urgency and calm professionalism, not to mention the quick return of cold air coming out of my vents!"