Get matched with top decorative concrete pros in Central City, IA

"This company was great to do business with. Al is the owner of the company. His people knew exactly what to do and when to do it and a huge driveway and parking pad came out perfect. Their bid was Fair to both me and the company. They did an excellent job on preparing the site and pouring the concrete. What everybody fears the most when they hire someone to work at their home is the people that are working there trustworthy? Are they going to be trips in and out of the house to use the bathroom? Al's people were wonderful. They did not make a mess outside leaving cans and bottles laying around all trash was picked up each day. They left everything all nice and clean and smoothed out some rough spots where the skid loader was at and where there was extra concrete dumped. I was really impressed with these people. I highly recommend them."

"Reliable and on time with quality work I would highly recommend them"

"Edgar’s communications via email, phone and text were great - he always responded quickly. And he always showed up on the day he said he would work. He and his team worked very hard day to day and also had very good manners. This was a big job - garage floor, corner lot with lots of sidewalks (personal walkways too) and spruced up front steps. My husband and I both agreed on 4 stars (which on this scale reads as good and 5 stars read as great but to me 4 stars = great and 5 = excellent). We agree that after Edgar has some more experience running his company that every new job he undertakes will add to that experience and small mistakes will be a thing of the past. "

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"They were absolutely wonderful. Will sure recommend them"

"Failed to show up on agreed upon work date due to overbooking. Bid vinyl for an aluminum replacement, then was unresponsive about bidding aluminum. When we decided to go elsewhere, six months later they sent us an invoice for an additional, arbitrary $3k for work not performed. We disputed the invoice and never heard back until we got another invoice another seven months later seeking double the original amount including monthly interest and an ‘overhead & profit’ fee."

"He is a newer contractor. He never came when promised so we waited. He skipped a day after promising to be there. He asked for more money after giving us a written quote, the fence was crooked but it passed inspection, and made lots of miscuts. I think he will get better after he is in business for a few years."