MaidPro Pooler

With a name like Maid Pro one would think you'd be getting professionals to clean your home.My experience was anything but that.I spent two days this past week 6.5 hrs at the least trying to get my home cleaned for what was supposed to be a four hour job done . One day was a return to fix what was not done satisfactorily and finish the rest of what I had originally paid to have done.One of the gals who came the first day said she had told the manager Amanda that she was not ready to come by herself to clean , it was clear she was right!! After two days on a one day job I just gave up trying to get the job done right with this company.Each day the cleaners had to leave to go pick up kids before the job was completed .Bathroom garbage cans and bathroom appliances not cleaned, floor boards not cleaned, blinds half cleaned, silk plants half cleaned, stove glass doors had to be redone, bathroom stalls not cleaned satisfactorily.The manager /owner had excuses for everything.My kids gave me gift certificate and I hoped to continue with this company.I feel some of their money was wasted and my time certainly was.I basically got tired of dealing with them instead of feeling like the job was done right. It should not take a three days to get this job done.I told the manager it had been enough dealing with this and she was fine with that, so much for wanting every customer satisfied.They seem to be happy with saying you have 24 hrs to get something redone you are unhappy with.What ever happened to having the goal of doing right the first time! Who has time to have someone coming repeatedly to do the same job! If I kept going it would be 3 days of dealing with the same cleaning job .Who wants to babysit people who are supposed to be professionals at their jobs! So if you have time and money to waste go with this company.

They have been doing a great job! I work full time and do not have time to do a good cleaning as often as I would like. I love that they come and do it while I am at work. I have not any issues and plan to increase how often they come.

Carrie and her associate did an excellent job and made it nice to come home too.

Amanda told me the cleaning crew would be here between 9:00 and 9:30. At 9:45 she called me and said there had been an accident downtown and they could not get to me until 11:00 or 12:00. I did not understand this. Was the cleaning crew involved in an accident? Were they even now stuck in traffic? When I pressed Amanda, she said that because she had "heard" that traffic was backed up downtown, she decided to give the crew another job in Pooler this morning (instead of mine, which was scheduled first). In fact, as I learned later, there was an accident on the east side of downtown--and this cleaning crew is coming from the west. There was no traffic backed up in their direction; they would not come anywhere near where the traffic problem occurred. So I took the morning off from work for nothing. I would not recommend this service; I found Amanda very unprofessional. She could have called me first, before she sent her crew to a different job and bumped mine. Clearly this is not a reliable cleaning service. I intended to have them come regularly if they did a good job, but I will not be using them.

unknown

The administrative people at Maid Pro were friendly and professional. Having monthly cleaning and have been very satisfied. Have used many other cleaning services but they are the best. Have recommended them to friends and neighbors.

unknown

I can always count that my house will be cleaned quickly and professionally. Never a bad experience. House cleaners are always friendly, quick, and professional.

Kendal has been cleaning for us for several months, she always does an excellent job and has an extremely cheerful personality.

Terrible experience. I would not use them again, nor would I recommend their services to anyone (friend or even foe). - Showed up over an hour late (meaning that I was late to work). Cleaner did not call to let me know, and dispatcher did not answer calls from me asking where they were. - Only one worker, not the two that were promised, showed up. - Immediately after I left, cleaner somehow locked herself out of the house but locked all of her cleaning supplies inside. I had to come back to let her in. Dispatcher who called me didn't apologize. - This was a "move out" clean, meaning house was completely empty. Cleaner missed basic tasks on the widely-touted "49 point checklist" and informed me that basic move-out tasks like wiping down appliances would cost extra. - Despite not doing a thorough job, cleaner somehow managed to take the entire five-hour maximum time window that I had been quoted on the phone. Funny how that worked out. When I returned to the house to check on her after five hours, I found her struggling to reattach a window screen that she had accidentally knocked out and bent badly in the process. She informed me that she might need extra time, given that she now had to fix the window screen that she had bent (!). - After the screen incident, I politely asked her to pack up and leave (which, to her credit, she politely did). I called the dispatch and inquired how much I would be charged, considering the time the was locked out of the house, the window screen, etc. Dispatcher informed me that no charge would be submitted until the cleaner reported back to the office that day, and that the dispatcher would then call me with a total. I specifically instructed them not to charge my credit card without my authorization; the dispatcher promised me that they wouldn't -- and that she was "making a note on my account" to that effect. - Yesterday, my credit card was charged (1) without my authorization, and (2) more than I was originally quoted. (And yes, I will be disputing the charge.)

I was double billed.The provider agreed with me and stated that they had someone new working in accounting and they would get back to me next day. No return call so I called several times more and was told that Susan (the owner) was busy. Finally they wouldn't speak to me at all. They bilked me out of $84.00. I have irrefutable proof of this. I would NEVER recommend this company, nor would I use them again.

After having to discontinue using a well-known national maid service after almost 20 years (and then trying another national maid service, whose maids "gave out" before completing one floor on their first cleaning job at my house), I contacted yet another local maid service touted as being Savannah's "best." However, they weren't even able to schedule someone to come by to look at my house or give me a price for their services until almost a week after my call. So I checked them off my list of potential maid providers. However, from the moment my call to MaidPro was promptly answered, everything changed, and I finally began experiencing the level of professionalism I was seeking. Through an extensive telephone interview, I was able to explain to the MaidPro representative what needs to be done during each cleaning of my home and exactly what my expectations are: white glove service and nothing less. I was assured my expectations not only could be met, but they would be met—and they have been every single time since I hired Maid Pro over three months ago. In addition, the estimate I was given (via phone) for my cleanings have been congruent with the actual charges I have incurred. My only regret is that I did not discover MaidPro sooner! I simply cannot praise MaidPro—the management as well as the amazing ladies who clean my home—highly enough. In spite of the high expectations I have for the cleaning of my home, my expectations are consistently met as well as surpassed. Because of the excellent organizational and managerial skills of the local owners of MaidPro, my cleaning team always show up on time; I receive reminders (via e-mail and a phone call) prior to each visit. Also, at my request, the cleaning ladies call to let me know when they are en route to my house. Following each cleaning, I receive an e-mail feedback form to make certain the cleaning was satisfactory. I am not one to usually fill out surveys. However, since I have been so pleased, I have returned each survey received with highest accolades. The cleaning ladies I have are truly the best I have ever had—and I have had dozens over the years (hired independently as well as through maid services). These ladies are always pleasant, conscientious in their cleaning and efforts to please me, and they get the job done faster/more thoroughly than anyone who preceded them ever did. It is a joy to have them in our home, and it is a joy to have our house cleaned as it is by them. They have never disappointed me in the least, and yet I know the management would immediately rectify the situation if I should be disappointed. I simply could not be more pleased, and I do not hesitate to recommend MaidPro as Savannah’s pre-eminent maid service.

We spend on a bi-weekly basis. The overall experience is good. This is the third cleaning service we have used in the past and they have been better than the other two. We have them set to come every two weeks.

I found this company on Google and I decided on it because it was a local company and I saw their 49-point checklist and thought it seemed very thorough so I thought it would be a good idea. Normally I would not have called someone to clean my house but my husband had just deployed, I'm a full-time student and I have a 2-year-old daughter as well as I watch my 2-year-old nephew 9 hours a day, 5 days a week. Needless to say, if I were to scrub down my house it would take me close to a week. Anyhow, the company quoted me a one-time clean for $129 which included a military discount. On the day of the cleaning, a woman named Michelle came at 9am and asked where she should start. I found that confusing since I had emailed the company (at their request) a list of the rooms in my house starting with the most important room to the least (the living room was first on the list) she then ignored that and started in my bedroom/bathroom, which left me no way to get myself ready to get out of the house so me and the kids were not in her way. She came out of my bedroom and said "I'm not trying to be funny, but will all the rooms look like that? Because that's gonna take me a while" this struck me as very rude and unprofessional seeing as it's her job to CLEAN the house. Of course the house will be dirty, I would not have called if it wasn't. Then after a few hours of staying at my neighbor's house I got a call saying she would need 2 extra hours (at my expense of course), I agreed to it if that's what she thought she needed. I then went down to check the progress and she had just made in into my kitchen (living room still not done) and she says again "Yeah I told my boss I'd need a lot more time...it's pretty bad....I don't even know if 2 extra hours would be enough for me to get the whole house." Now my house is not THAT BAD. She made it sound like I have fungus and mold growing everywhere and my house has never been cleaned. It was embarrassing and inappropriate especially since, as I said before, it was her job to CLEAN it. Anyway, after 5 total hours had gone by, she called and said she was done. The overall cleaning was thorough and she did a good job BUT she did not even touch my daughter's room or the office and it cost me a grand total of $186.10! Almost $200 and my whole house didn't even get done, and on top of that I got made to feel bad. This was definitely not a company I would ever use again, especially since I told the company this story when they called for a follow-up the next day and have heard nothing back, not even an apology! Overall, way too much money for not enough service. My advice would be to call an individual, not a company.