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"I have never in my entire life had to write a review like the one I am about to write right now. To begin with we had a concrete slab laid at the beginning of Aug. and all we needed was for it to be leveled. We reached out to Aquaguard and Bill set up a date and time to come out and do an evaluation and a quote. Bill stated that they could level the concrete slab with no problems and gave us a quote of an est. 6k. I know that no one in their right mind would pay 6k for a job that was guaranteed by one of their SHAREHOLDERS (Bill) knowing that there was no guarantee it could be done (which is what their stating now.) We had a deadline to have this job completed which couldn’t be met because it is now Oct. and still ongoing. Jerrod and another employee came out on 2 separate occasions and all we have received from this service is UNLEVELED concrete and EXCESSIVE CRACKS AND WAVES. Weeks later 2 managers came out and could clearly see my disappointment because I was literally in TEARS. They said that some jobs they can’t get leveled completely and that they don’t know why Bill would tell us they could and that that’s stated in their contract. He said he would reach out to the general manager to come to a resolution because at this point my concrete slab is just horrific and still not LEVELED by the least. Literally worst than when they started the work. Week later no resolution. I suffer with congested heart failure which I was diagnosed with last Nov.2024 and this is really beginning to take a toll on me. All I want is a DECENT resolution because this is clearly not the service I was expecting to receive and is clearly unacceptable."

"Well I contacted Rob about a house I was looking to buy and renovate. He met with me, was super nice, took down everything I wanted to do, etc. I then paid him $150 for a proposal. That’s where the problems started. Although he set the deadline himself, I kept hearing ‘tomorrow, tomorrow’ when I would ask for an update. Finally got it back. It was a pretty vague list of things and rough prices attached (ex. just “floors - $X” - not “hardwood in middle bedroom,” “tile in the kitchen,” and so on) and a shoddy drawing of a layout with hardly any detail and certainly not drawn to scale. Maybe my expectations were off there. But I want a little more than that before I go take out a loan and hire you to do a $100K job, amirite? But whatever, whatever - put that aside. It comes down to when I’m going to have to make a decision, need to get him approved by my bank... POOF. GONE. Radio silence. Won’t answer calls. Won’t answer texts. Won’t answer emails. I said he could just let me know if he didn’t want to take this on, etc. Just nothing. Strange way to run a business. Especially when the job you want people to hire you for is usually time sensitive and requires excellent communication. Honestly, I hope he’s okay and if I hear otherwise, I’ll consider removing this. But without more information, I wanted to give an honest review and give folks a heads up that this could happen again."