Get matched with top chimney cap pros in Johns Creek, GA

"David and Zack came out to our house in December for a chimney cleaning and inspection. We knew we would be needing some degree of repair on our cap and pan, but David informed me that we had been fitted with the wrong size pan the whole time we have lived here and the damage was much more extensive than we anticipated. We were quite frustrated that no previous chimney service company brought the issue to our attention before the damage was done, but David put together a fair and comprehensive proposal to fix the chimney. Huge job that David and Zack’s crew, led by Jerry, got done a couple of days faster than quoted! Special shout out to Christine at the office for her speedy and super helpful communication! We will definitely be hiring them for all of our maintenance going forward! I give Nevermore Services five stars because that’s all I’m allowed to give!"

"Initial visit 10/25/24 - Paid down payment of $800 check # 8006 Discussed what I needed done: Wasps and cold air coming into living space from chimney from side vents in the fireplace. You told me you could make my chimney look real nice outside but it would cost more. I stated I didn’t want a “fancy expensive” chimney top. I do want it to LOOK NICE and professional but didn’t need the expensive top. All I need are the wasps gone and to fix chimney top to make sure wasps don’t return. They were swarming outside on top of chimney. You mentioned some sort of grate for the top with smaller holes to prevent wasps from re-entering. For the air leak you moved a screw that you claimed would correct air leak. Didn’t work. You sent camera up chimney and said there were wasps at the very top. You stated you could do this job for me For $1500 You provided e-mail receipt for the $800 stating you would return in two weeks to complete job at which time, upon completion, I would owe $700. Two weeks passed and no communication from you. Two more weeks passed so I called you. You stated you LOST my number. Who loses customer’s number? You also had my e-mail address and could have communicated that way. 11/25/2024 – You returned to complete job? Paid you in full the remaining $700. Check # 8010 but job not done. You stated helper was not available so your wife came in her car “with the baby” to help. You both left for a while to get wasp killer. You mentioned again about replacing the grate on top with one with smaller holes to keep wasps out. Not done. You also removed an outside vent on side of chimney about two feet from ground and did a sloppy job of caulking. I wondered about the integrity of the chimney and smoke entering house. You stated that vent was “not needed” and that should keep cold air out. Didn’t work. I asked about covering that area with siding. Not done. You mentioned about getting paint from HD to match siding color when siding gets replaced. Not done. It was dark by then and you couldn’t see. You showed up late so you ran out of daylight. You came inside and asked real nice if I could please pay you in full. I felt sorry and having the baby there tugged at my heart strings and thought you needed the money so I paid you in full – BIG MISTAKE. I asked you for receipt and told me I should have it later that day. No receipt. Called you and told me to check SPAM mail. Not there. Next day I finally received it at 3:45 12/2/2024 – You scheduled me for 10:00 AM. It was 10:45 - Not here and no communication so I called you. You stated you were waiting for Triple A and that something broke on your truck. A responsible contractor would have communicated since you were scheduled to be here at 10:00. 12/6/2024 –Friday - You re-scheduled between 1:00 & 2:00 PM. You then stated truck was STILL in shop. You re-scheduled for Monday 12/9/2024 with no time set. I called you that Friday 12/6 to see if you could come Saturday the 7th instead of Monday the 9th since rain was forecasted 12/9 – 12/12 12/11/2024 – Wednesday – You stated that you would have all fixed up on Friday 12/13. ` 12/13/2024 – Friday - Came with helper. Brought siding and some steel sheet. A couple pieces of siding were replaced on side of Chimney up on top. Not sure what else was done. Asked helper to put a piece of siding on bottom side where vent was removed. There was enough siding. He shouted out to Spencer on top to replace siding but no answer. I’m sure he heard. Not done. They both left early, had enough daylight and enough siding to fix where vent had been removed. Not done He wrapped the top of chimney with some screen. Was not fastened properly and looked sloppy and unprofessional. The siding needs to be painted to match color on house and needs to cover bottom of chimney with siding and paint as well. Not done! 12/19/2024 – Scheduled between 12 & 1:00. No show or contact. You could have called or texted to let me know you could not keep appointment. I texted to check if you were coming. Texted again at 1:20 with no reply. Again, a responsible contractor communicates with clients."

"Inspected the entire chimney and found no issues. The tech let me know that the chimney cap will need maintenance in about 3 to 5 years."

"The work was done in a very professional manner, and the guys that came out to my house went above and beyond. They even discovered a small leak in my gas piping and were able to get it fixed as well. Sleeping better knowing they were looking out for me. I really appreciate their hard work and I’m so glad that I hired these guys."

"Good job well"

"Using Emerson Home Services was a “Turn Key Operation “ for us. Starting with the drone evaluation of our roof, to contacting the insurance company, to coordinating the actual replacement and then the follow-up visits to make sure we were satisfied was truly exceptional !! Their entire team demonstrated professionalism and competence. We have recommended them to our neighbors who are also using them."

"The price was competitive and the work was done quickly. The finished product looked good."

"I would no recommend this company to anyone. They showed up 2 days later than promised. We were told there would be a $79 service call fee plus any parts that were needed to fix it, which we were good with. When the tech showed up and looked at the fireplace he said it needed to be troubleshooted and there was a loose wire causing it not to ignite. He quoted me $699 to repair it, I told him that I could buy a whole new fireplace insert for that price. He called his boss and said he could do it for $499. Long story short he cleaned it up, fixed the loose wire and was done in about 20 minutes. When I told him that the logs were not put back the right way he wanted to argue with me and said that I can re-arrange them however I wanted and he was done."

"The crew showed up on time, never slowed down, and cleaned up nicely afterwards. They replaced lots of damaged wood on my log home and hand crafted/installed metal sleeves to prevent future damage caused by squirrels. Have used these guys twice and was extremely pleased with the results. Reasonably priced and delivered as promised. Would highly recommend."