Get matched with top chimney cap pros in Carrollton, GA

"I'm very disappointed in your company. Work was billed but not completed. They promised to install a new natural gas log lighter. But, they haven't. I've called at least three times with no response. Go somewhere else."

"We knew it was time for a new roof, it had been 20 plus years with several bad storms batteringour home. Emerson came to our door and booked our new beautiful roof, which was done in one day.the nicest, most polite crew ever. Not long after that we had a tree fall on the garage, so we went straight to Emerson to make sure it was done right. Won't call anyone else."

"I would no recommend this company to anyone. They showed up 2 days later than promised. We were told there would be a $79 service call fee plus any parts that were needed to fix it, which we were good with. When the tech showed up and looked at the fireplace he said it needed to be troubleshooted and there was a loose wire causing it not to ignite. He quoted me $699 to repair it, I told him that I could buy a whole new fireplace insert for that price. He called his boss and said he could do it for $499. Long story short he cleaned it up, fixed the loose wire and was done in about 20 minutes. When I told him that the logs were not put back the right way he wanted to argue with me and said that I can re-arrange them however I wanted and he was done."

"I hate to leave a bad review of any business but my experience as a customer with WB Chimney has been terrible. They did a horrible job on my wood stove install and it's been a major headache and expense getting it fixed. I'll say that I reached out to them multiple times over the course of two weeks before submitting this review but never once got a response. I had a new wood stove and chimney pipe installed by WB chimney 3 years ago. My roof was brand new at the time. They were a relatively new company but seemed friendly. After 2 years, my roof began to leak directly from the stove pipe in the ceiling. After contacting WB Chimney, they recommended scheduling a service call where they could *****. Because the warranty on the stove install was only 1 year, I paid them $150 to come out. The technicians assessed the roof and stove pipe and added some caulking. The whole assessment and "fix" took 10 minutes. This did nothing to solve my water leak problem. After contacting WB Chimney again, they suggested that there was probably an issue somewhere else on the roof, which is making its way in through the stove pipe. Their recommendation was for me to have a roofer assess the problem. I had the company that installed my roof come out to take a look. This is a local company who has an excellent reputation and has been in business for 20 years. The roofers assessment was that the stove pipe had been installed completely wrong and was bound to fail from the beginning. The cheap and easy fix of slapping a bunch of caulk around the holes was about as shoddy a fix as one could do. Not being a roofing expert, I tried to contact WB Chimney to see what they had to say. Of course I never heard anything back. With no other option I paid the roofing company another $850 to re-shingle and re-caulk around the stove piping. This was nearly as much as I'd paid WB in the first place for the install. That solved the issue. After a month of heavy spring rains, I have yet to have another leak or any other problem. Again, I contacted WB Chimney nearly a dozen times to see if they had anything to say. Never received any response! If I were you, I'd take my business elsewhere to a company that knows what they're doing"