Get matched with top blind cleaners in Augusta, GA

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"My husband and I are very happy with Kelly. He’s prompt, courteous, very efficient and did one heck of a good job!!! Not only did he clean the windows, but the screens and tracks as well. I have a large mirror in my dining room that is quite old, asked if he could clean that as well, he did, at no extra cost. The mirror looks new !!!!!! We will be calling him again for other services."

"I was first quoted $260 for my four bedroom two bathroom house for a standard cleaning, and $340 for a deep clean. Then I asked for quote for a standard clean of just two bedrooms two bathrooms, kitchen and living room, “about $165”. The day of my cleaning we decided to go with the two bedroom two bathroom standard clean option because the other rooms in my house don’t get used as much. My charge ended up being $325 -I feel like I wasted at least $200 of it. Contessa did an excellent job in my master bedroom and master bathroom, however things we’re missed in every other room in the house, and my kitchen was barely cleaned at all. Contessa highlighted the excellently cleaned areas when they finished and I paid them without question assuming that all the other areas were cleaned as excellently, (although very disappointed with the enormous increase in price). Soon after they left on a Friday evening, I began to realize that most of the house was not cleaned well at all, and notified Contessa immediately. She told me they could come Monday, but she had two houses to clean first, or she would give a $50 refund. A $50 refund was totally unacceptable to me considering the overall charge. I made sure that I was home all Monday afternoon, and told Contessa so, she told me that it may be late by the time they come over. I tried to contact her several times through Monday evening and did not get a response until after 8 PM saying that they were still working on their last house. I told her I’d be available first thing the next day, she said that she already had somewhere to be, so I asked when she could come and told I was very flexible and mostly available over the next couple of days. I did not get a response. So now in addition to my house being poorly cleaned overall I also wasted an entire afternoon and evening waiting for them to come, not to mention the time I had to waste checking behind them and sending photos to her to show her what was missed. The service contract states that she charges $50 per person, per hour, if the house takes longer to clean than expected/quoted they charge accordingly. When I agreed to her service contract I did not realize that the “persons cleaning” would not be fully trained adults- my house was cleaned by her and two teenage daughters. In her own words the excuse for the kitchen is she is still training her youngest daughter. I requested a $100 refund as I feel like that is reasonable -not only for everything that was missed, but for all the trouble afterwards, and she refused saying she would only send a $50 refund. At this point I have way more time invested in it than I’ve spent money and I’ll clean my kitchen and all the other things missed myself versus waiting around for it to be a priority to her. So I accepted her $50 refund which she sent immediately, however I am far from satisfied. I feel like I have been strung along because she already had my payment in full and I would never recommend her service to anyone- mainly for that reason. Check Google review to see cleaners response."