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"Armstrong is the best in Orlando! Very polite technicians and are very quick with scheduling!"

"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"

"My review has not appeared on the Performance Air primary site which consists of positive reviews, so I'll try to replicate here. I've also contacted the BBB. Company ads indicate "service 24/7" which is misleading. Yes, you can speak w/ someone at the company, but they can't or won't send a tech 24/7. Our a/c went out Sat evening, 9/16, and they said someone would be out Tues, 9/20. When I said that won't work they scheduled us for the next day, Sunday, between 10a and 2p. Needless to say they didn't show. I called dispatch to see when someone would arrive and was told the tech was delayed on another job. Finally about 5:30p I was told "you're not on the schedule." A wasted day in the heat when I could have called someone else. Our Trane unit (bought from Performance) is less than 8 years old and is maintained only by Performance Air via a service contract. The company is eager for us to replace the unit. When Trane and other brands are properly maintained they typically last much longer than 8 years. The company overcharges on parts, which I've called them out on and had the price reduced (check the records if they'll let you...you have our permission.) Hughes Gulfport FL"

"Jim was knowledgeable regarding our HVAC replacement and provided reasonable alternatives to our existing AC. The team that install was efficient and was able to get it done in half day. Have had no issues since the new install"

"It was an excellent quality. I like the personal service and they did the job right."

"Chris was very thorough and professional. A pleasure to deal with . Would request him in the future"

"Very happy with the results!"

"Ken the SWINDLER,troubleshooted my unit&quoted me $1,200 flat.Less than 24hrs before the job,he tried to jack up the price.He made an existing hairline crack in my drip pan worse,causing water to leak all on my floor,then refused to take responsibility.His excuse: “It was already cracked.” He wanted to charge me for the damage HE caused.He discovered my parts were under warranty(including the drip pan)he then “owned up” to replacing it,acting like he was a hero.He brought me the incorrect fan relay,he left to switch it out.Disappeared for 2hrs,calls and lies about the place being closed when he left the incorrect fan relay at my house.Was promised a hard start kit for free if my breaker tripped.It tripped twice.Instead of honoring his word,he tried to push me off to an electrician&told me to start saving $8,000 for a brandnew system on a unit thats 3.5yrs old.He denied ever making the offer,admitted it later then ghosted me.Stay away unless you want A BREATHE OF FRESH PROBLEMS."

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