The Dan Wright Corp

I've called them 3 times now to get some/any form of a refund for a part that was professionally installed & warrantied for less than 24hrs and to no avail they have refused to issue some relief. A Susan, or Dawn, or Dee (just don't remember who) from the main Dan Wright Office stated that because we went through another company, there was NOTHING they could/would do for that new part or it's waranty! I have since filed a complain against them with the Better Business Bureau, as well as reporting them on as many review sites I can, such as Angie's List, Home Advisor, Thumbtak, Google, Yelp, and Facebook.

I was told the (small) can of sealant was $400 and could not be bought cheaper. Later, my wife found the same can of sealant on the Internet, selling for $110... RETAIL! So for 1 lb of freon and a small can of sealant, I had to pay $680.00. When I expressed shock at the cost and hesitated to proceed, I was told the charge for coming out was $69.00. I regret not witnessing if the technician actually added the sealant, who was reluctant to let me see the little can he held in his hand. But he did show me the label after I insisted. The job took less than 10 minutes. $400 for the sealant is price gouging. As a senior citizen, I feel exploited.

We still have to see how this system runs but so far so good.

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They've been excellent.

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I was very impressed with the Sales Rep, David and the Installers.They were all helpful, courteous and friendly, and hard workers. Everything was cleaned up nicely. They were not the cheapest but they were reasonable and comparable with other quality service plus the 10 year warranty. 

Exceptional company from the start to finish- estimate,professional manner,knowledgeable and extremely courteous. The company was able to assist us with our needs immediately. We had had 6 company's prior( giving estimates)- all falling short( not calling back with information, price$$,no time to install within a reasonable time,pushy ( demeaning attitude)and or not calling back at all). Dan Wrights installers (3) were prompt and it was apparent each one knew how to perform the job without error as "a team". Two supervisors came by to assist heavy unit) and make sure all went well. The installers were particular on leaving our home as they found it and made sure we knew how to get started and then answered all our questions without rushing. We could not of ,....asked for more from this company - not a thing, and are ecstatic about our new unit.

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Excellent as always.  We have had The Dan Wright Corp. since building the house back in 1998 and have stuck with them.  They provide professional service, at a good price and are responsive and punctual.  I would recommend them to everybody.

They always do a really good job. They have the service contract that I pay a flat fee for about $90 for once a year service. I see them at least once a year. The people in the office are always personable and the people that come out are very knowledgeable. I don't have any problems. I can get it cheaper but I don't think I will get the kind of service that they offer. Every time I talk to someone in the office or if they come out, they are always very courteous and always very willing to talk to me. We replaced a unit last year. We had trouble with it earlier in the year and we have a baby in the home. Every time I had a problem, they were out within an hour or a couple of hours. They were very fast to come out here and fix the problem. When they say they are going to be there in an hour, they are there in an hour. I haven't had any problems.

We have purchased three new Carrier systems from this company since 2010 ? one for our primary residence, and two for rental properties.  All three systems have failed due to defective blower motors.  Dan Wright's labor warranty is one year.  Two of the units failed within one year, and one was a few months beyond a year ($319).  At one of the locations, the replacement blower motor that was installed by Dan Wright has also failed, and the compressor failed at that location, too ($865).  Each time, we were told that it was an anomaly and that the manufacturer has fixed the problem, or "they don't make 'em like they used to".  They told us to contact the manufacturer which we did, but they did not help either.  They have always been very punctual.

Installer was so quick I forgot his name (Drew?), had a professional and friendly appearance and went right to work. My husband had installed a new thermostat which worked great for AC but not for heating. Drew? looked at it and pressed a button my husband had forgotten (we felt so silly). He also looked at the garage and outdoor portion of the unit to rule out any other problems. Best of all, he didn't charge us for our silly mistake. They just got a customer for life!

AC unit was not working, was the air handler not blowing cool air. Called Dan Wright Corp as they installed the unit on 7/17/2010.
Serviceman first came out June 4th, on time, and checked the air handler, determined it was a faulty circuit board in the blower motor, and the motor would have to be replaced, under warranty, but had to be ordered. The serviceman got the old motor running, to allow the AC to work until the motor could be replaced, but that the same issue would reappear without replacoing the motor.
The office called me on the 6th that they had the motor, and we cheduled to have him come out on June 9th to install. Appointment was made to come between 11 AM and 1 PM, and the repairmen (2) arrived at 10:45 AM, replacement was done in 20 minutes.
I have used The Dan Wright Corp. several times in the past, and they have always provided me with good, prompt service, and their work has always been reliable.

The product they installed had some issues but they were more than helpful in resolving the problem. What stood out about them is just their responsiveness to the issues that I had. They were excellent in the way they handled it and didn't charge. The service, the followup and the warranty were very good.

We have use provider several times and they are very proffesional and punctual. will use again.

Several visits solved the problem.

New Air Conditioning Unit and Handler.

Sorry I don't have any details because its a rental property and I live out of state.i have dealt with them for many years and they do excellent work.

We called on Tuesday and agent came out that day and they squeezed us in on Thursday and completed the job Friday at noon

The initial service was quite average. They did come out the same day, but most AC companies in Florida will do the same. The price was exactly average. The technician - though not particularly friendly, obviously tired and possibly at the end of his rope -repaired the leaking drain and was helpful enough to teach me what to do to avoid the situation in the future. Kudo's for that.

Around midnight I discovered quite a bit of water coming from the ceiling below the air handler. Their answering service has and quot;after hoursand quot; option. True, but they neglect to tell you after hours only means up until 9:30 pm - an important thing to know when water in coming through the ceiling at midnight. They did arrive first thing the next day. After just a few minutes the technician came down from the attic and informed me the roof was leaking and the ac was in no way at fault. It is a fairly new metal roof, but it has been through many torrential rains previously (and since) and has not leaked into the house. He claimed that the wind was from an unusual direction. The was no charge for this second visit. It is interesting that the ceiling has had no more water after that visit even though the roof is supposedly leaking, and we have had hard enough rain blowing sideways that I could not see the road in front of the house. I was not in the attic to observe what was done as it was done. The second tech may have been telling the truth, leaks in roofs can be tricky things and it's true there are water marks on the beams in the attic, but I can not tell their age. Mother nature did exactly replicate the conditions that the second tech claimed led to the leak the next week. There was no water inside the house. I have a suspicion that the first tech was harried, tired, in an unbearably hot attic and something accidental occurred that resulted in drywall damage in the house. To save face, the second tech blamed the roof. This is only a nagging feeling in my gut, but it was a suspicious chain of events. Suspicious enough I will continue to look for a 'go to' company to call.