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"Armor Guard Review In August 2023 I had Barry the Field Manager of Armor Guard come to give me an estimate to repaint my 7 ft by 14 ft deck. The price I was quoted was more than double of other estimates with other companies. The reason I chose them was for the warranty. 5 years labor 20 years material and the warranty was transferable if I decided to sell my home. I should have realized at the time that the warranty was too good to be true. They were supposed to send a crew to pressure wash, fill all cracks and holes, sand, apply primer, and apply two coats of Sherwin-Williams Super Deck paint and sealer. Little did I know at the time the warranty by Armor Guard was a ploy. They sent one man a subcontractor to do all the work himself. I am retired and was able to be here to monitor each day with step by step photos that I took. First the man who came was told only to power wash and paint. This was my first interaction with Rodney the President of Armor Guard. Rodney was not helpful and was argumentative. He then agreed to prepare and paint my deck as was written in our contract. My deck was then primed and painted in the rain. The man who did all the work was being pushed to get it done quickly. As a result one week later I could see spots of primer and bare wood showing through the paint. Again I called Rodney and he told me that it was bird droppings and they left the paint so I should just paint it myself. He did send his subcontractors to look at it and they agreed that it did have many areas showing primer and wood. He agreed to have them come back to apply a third coat. They did. In April 2024, 8 months after the original painting it was showing primer and bare wood through the paint again. I contacted Rodney again he was rude. He did agree to have subcontractors come on June 8th to pressure wash the deck and then they would return on June 10th to repaint the entire deck. On June 8th two men from { removed company name } showed up at 8:00 a.m. One of the men said that they would pressure wash and touch up but not paint the entire deck as Rodney had promised. He said that Rodney had only paid him $300 and told him to pressure wash and touch up. At that time I told them to just pressure wash and I would take this up with Rodney. They left my furniture in my driveway they left my hose on the ground with the nozzle off. They did not do a good job. They were only here about 15 minutes total. Rodney has not made an attempt to come to look at the work himself or do a final inspection. I have caught Rodney in lies and have gone through continued stress and anguish because of this. I have two photo albums on my phone with day by day pictures of the work from the beginning until now. I also have screenshots saved of every text message between Rodney and myself since August of 2023. He texts instead of phone calls and actually in this case it turned out to my advantage. Rodney then offered to come and have the men paint the entire deck but he also added it would be the last time. That to me means he was not going to honor his 5-year warranty. At that point I made the decision not to respond. I no longer want anymore to do with Rodney or Armor Guard. He made a statement that my deck was dirty and that's why I was having issues. He is a narcissistic liar and impossible to do business with. My complaint and his responses are on the BBB website. I am considering contacting a reporter since I have so much to show as far as photos and screenshots of our text messages from the beginning. I think it's important to show other people what happened to me so that they don't fall for this sham."

"Excellent work, fast , professional and friendly."

"Authentic Craftsman was amazing! He was very personable, worked extremely hard and very reasonably priced. I would refer him to all friends and family. He was very thorough and walked me around the house to show me what he completed. I would hire him for other house jobs I need assistance with. "

"He kept us up to date on scheduling changes due to weather, and final cost was exactly what the bid was."

"Great customer service and I am very satisfied with the job performed."

"I am considering having him back to do another job"

"Fair and equitable and willing to work with you on pricing and adjustments. Great in an emergency. I always feel like they do their best for me. Josh always does things the right way and I can trust his work and also for him to stand behind his work if anything has to be changed. They have done many jobs for me, They are very trustworthy and reliable. They may not show up on time always but that means they are busy helping someone else in an emergency and I trust they will do the same for me someday when needed. Josh needs to be cloned, there needs to be more than one of him. I am very happy to have found them and I feel very lucky to consider them part of my team."