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"The breaker to my pool pump tripped and wouldn't turn back on. I had a guy coming to check the pump motor but wanted an electrician to check the breaker. I wound up having 2 techs from Mr Sparky come here so will review each of them. The first guy, Robert, was supposed to give us a free estimate for fixing the problem if it was electrical. He pulled the AC breaker and said it was burned, but didn't pull the pump breaker. Said he had no idea why the breaker wouldn't turn on. He charged me $167 for 'diagnostics' which consisted of looking at the wires to the for pump switches, removing the pump motor end cap to look at those wires, and opening the stone catcher basket (no idea why). Back inside, the pump breaker DID turn on, but again, he didn't know why. Turned the pump on but it shut off - twice. Then he sat at my table tapping on his tablet and ignoring me for 10-15 minutes as I stood there with my credit card, waiting to pay the $167. Finally he showed me 3 options on his tablet; one to replace all the breakers and 2 choices for installing a new breaker box outside, pricing up to $10K. We passed... When he left I looked at the troubleshooting manual for the pool pump. It said if the motor shuts off check for low voltage or power drop. So I called their office, explained the situation, and tried to get Robert to come back to check the voltage at the pump. Robert called me back but refused to return. When the office called later to see if I was happy with the service I explained it all and they scheduled another tech, Chris, to come the next day. Chris was very polite, respectful and professional. He checked the voltage at the pump (which was fine) and agreed we should replace the old breakers and add a surge protector, but said there was no need to spend $10K to put the breaker box outside. He said the AC breaker was NOT burned, but he did see evidence of old wires causing arcing as well as the wrong size breaker in one spot, and pointed out that we should have 2 ground rods outside besides grounding to the water main. (Robert never mentioned these) Chris did a much more thorough job of checking everything and it was all included in the $167 I had already paid. The difference between these two techs was such that I actually wondered if it was a "good cop/bad cop" ploy so I would believe what the "good" guy said and happily purchase service from him. If it was, it worked. We had Chris come back to replace all the old breakers, install a surge protector, and put in the grounding rods. Total cost was a little over $3K. As for appointment times.. The first appointment was set for 2-6 pm and they said the tech would call to let me know when he was on his way, which he did. The second appointment was 12-4 pm but he didn't call ahead, saying his ipad wouldn't let him make the call. The third appointment was supposed to be afternoon also but the email I received gave the time as 8 am - 6 pm. I called their office and the guy I spoke with said he'd add a note that I wouldn't be home until 2 pm. So with no call ahead of time I was surprised when Chris and his helper came to my door at noon. Not a big issue (as it would have been if they'd arrived at 8 am) but good to note if scheduling is important to you. The office staff is very friendly and makes you feel as though customer satisfaction is a priority. I didn't bother having another company come out to give me a quote so I can't say whether their pricing was high, low or average. But at least I know we have all new breakers now plus proper grounding and a surge protector, and I feel confident that Chris did all the work properly. Overall, I would have given Mr Sparky an F rating based on my experience with Robert, and still deducted one letter because of him. But if Chris had been the only tech we saw I would have rated them an A."

"It went very well"

"I hired Air America to install a brand new AC on 8/17/2019. I was a single woman and I feel like they took complete advantage of me. My contract is for a 3.5 ton Trane system. Since the install, my ac bills have continued to climb. Initially I had a service contract with Air America but they kept pushing to sell me more service, so I stopped using them. I have replaced my ducts, sealed windows, installed additional insulation. You name it, I have tried it to try to get my FPL bill down. Last week, I hired another AC company to service and clean my ac. They informed me that my ac is running so much because my outside unit is NOT 3.5 ton as my contract clearly states I paid for. I was undersized with a 3 ton. The units are supposed to be the same size! I have contacted Air America through emails and online and received no response. This is clearly fraud and I would like the situation corrected. I feel 100% that they figured I would never be the wiser on this. I reported this to the BBB. The company responded that they would send a tech out and then complete radio silence. No one has contacted me and they have not attempted at all to correct this issue!"

"good job!"

"Were prompt, professional and the price was right"

"From: Joseph G. Rossmeier <[email protected]> Sent: Wednesday, April 3, 2024 5:19 PM To: Danielle Hugo | GenerX Generators <[email protected]> Cc: [email protected] Subject: Note of Appreciation on 4/3/2024 This serves as a two-fold note of appreciation to you and to the Erica/Rick team. I want to compliment you on your spirited demeanor when you answer the phone and discuss matters with a client. This kind of attitude is challenging to find when placing a normal service call to a company. You excel in that spirit which exemplifies a sense of confidence and knowledge about the information you convey. Your company should appreciate your presence and front-door interaction with Generx clients. The second note of compliments go to Erica and Rick for the exemplary work they did last week when installing the new engine in our generator. They toiled for a number of hours in a very cramped place and showed unusual team spirit during that time. I marveled how cautious they were when disassembling the old engine, keeping copious track of every screw, bolt and nut they touched. When the job was completed, every screw, bolt and nut and been replaced in their original location. It was obvious that Rick had performed this procedure before, but Erica was right alongside him working diligently and confidently as well. Since I am a strong advocate of team relationships, it was a pleasure seeing the two of them working together harmoniously. Please forward this note to your top management as I we, as customers, were most satisfied with the professionalism the three of you displayed as you worked through this unusual situation. We are big fans of Generac Generators as we have had one in each residence where we lived for the past 15 years. A great Wisconsin company, indeed."

"Great company, they were fast, friendly, & accommodating. I would definitely use them again."

"The Lightning Defense company responded quickly to re-install our pre-existing Lightning Protection System (LPS) after our roof replacement was completed. Lightning Defense personnel worked quickly, efficiently, safely, and were very professional, courteous and clearly explained everything. They told me that our LPS was up proper standards and met all the county, state and any federal related requirements. They re-certified our LPS. I'm very satisfied with the results."