Get matched with top small appliance repair technicians in Pembroke Pines, FL

"AVOID THIS COMPANY LIKE A PLAGUE!!! Jan 5th 2023 opened a request to repair my refrigerator. Gave them the diagnosis error code, and explained it is very urgent since I have an elderly living with me whose medications needs to be in the refrigerator. The earliest they can do was in 2 weeks, I agreed although asked if there is any opening earlier; lady in the phone was extremely rude and we didn't received any text or email confirming the appointment. two weeks later received a robocall the day of the appointment that the tech was on its way, when Tech came, it didn't took 5 minutes to tell me he needs a part ordered, for the same I already said in Jan 5th. Again no confirmation of any part ordered or nothing. The part was to take 2 weeks to arrived. After additional 2 weeks waiting for the part to arrived, I called to see the status. Same rude "lady" in the phone didn't seem to find my order, after a while she said part haven't arrived that I needed to wait 2 more weeks. After another 2 weeks I called to confirm appointment for the service, and again no near availability so need to wait another week, even though I'm telling this is urgent given the circumstances. So appointment day came (no previous text or instructions given to us), Tech arrived just for him to tell me the fridge is freezed and it needs to be defrosted to be able to work. I'm telling him no one told me this, and it is unacceptable, if he can come again same day in 3-5 hours I can have it defrosted. he told me no, and will call the office for another service appointment, which comes to be 2 additional weeks!!! I asked to talk to someone he told me to call the office or to call Cynch to have another company to service the refrigerator. That was his solution to the issue. So I call again, literally begging to have this serviced urgently, the the same very rude "lady" told me there is nothing that can be done, and if I select another company I will need to start again with the part ordering and everything. absolutely no empathy or minimal customer service. I wrote to the owners of the company since I found the names and supposed email in the Chamber of Commerce, but no proper answer reply from the owners Mr. Fernandez (owner) and Mr Zilka (President). Still waiting for a reply from them. Finally in Feb13th, Tech came, replaced the part and left. No communication on what was done, no sign-off on the job done, very poor service. Absolutely no basic customer service, do to hear customer needs, lady in the phone is very very rude. Even explaining the urgent circumstance, escalating to Cynch senior manager, and begging for the service, there was no fair solutions or empathy given. Over a month wait on a simple fix. Just as a side note there was a company, that could had serviced my refrigerator same day, if the part was available which RR didn't want to release. I own a company and know how some things works, this is basic service to give to the customers and it will never happen to any of my customers. AVOID THIS COMPANY LIKE A PLAGUE!!! Worst service ever received."