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"Run away from this company!!! Home Pro Inspections of Jacksonville Florida has provided me with the single most negative customer experience I have ever had. I hired Home Pro to inspect a house I was in the process of buying. The house was being sold “as is” so I needed to understand everything going on in the house to be certain of any issues. During the inspection, conducted by Jeffrey Smith, I called out specifically wood dust that was in the lanai. My real estate agent also asked about the dust. I wanted to know what was causing it and was it something to be concerned about. Jeff inspected the dust and concluded it presented no sign of termites and was therefore “Nothing to worry about.” That is a direct quote. The inspection concluded and I ended up buying the house. After a month or so I was in the process of removing the roof on the lanai when I came upon a massive infestation of Carpenter Ants in exactly the spot where the wood dust had accumulated. Ultimately, I would learn this infestation compromised an entire wall of the house. I have had the wall repaired, the house has been sprayed extensively to remove all the ants, but there is still interior work such as rewiring, sheet rock and finish work to be completed. I estimate the costs of fully rectifying this damage will be in excessive of $25,000. I contacted Home Pro about the infestation immediately upon discovering it. Their website and my interaction with Jeff had suggested that Home Pro was fully insured against these types of issues. I spoke to Mr. Ryan Wagner at Home Pro. He refused to come back out and inspect the damage. On the basis of one email he concluded that Home Pro was without liability and would in no way help. He told me I could perhaps recover the costs of having a company come to deal with the infestation. That had already been accomplished by Nadar’s, an excellent local company. That was the extent of what Home Pro was prepared to do I went through my agent and real estate broker at Watson Reality, another excellent local company, asking them to reach out to the owner of the company Wally Conway. Apparently, Wally told the Watson broker that my only recourse against Home Pro was to take them to court. In subsequent direct communication between myself and Wally I informed him that it was not too late for him to do the right thing. But if he failed to face up to the fact that his company utterly failed me in identifying a huge issue with my house, I would be compelled to warn other consumers of the deficiencies of Home Pro and its dealings. I informed him that I would carry this to the pages of Google Review, Angie’s list, among others, and that I would let every real estate agent I could contact know how shoddily his company was acting. I was then informed by Mr. Wagner that I should apply for relief under the insurance program offered by Residential Warranty Services. I had reviewed the RWS policy associated with my inspection previously. It had clearly carved out inspector oversight/failure as an uninsurable claim type. Basically, their warranty was for incursions/issues post-inspection. I received a phone call from Mr. Lane Clegg from RWS Insurance asking me to make a claim for compensation. I pointed out that his company’s insurance did not cover the circumstance. He acknowledged this but urged me to apply regardless. I received that same day a letter from Mr. Mark Cohen a lawyer in Boulder Colorado who identified himself as “Special Council” for RWS and a legal advisor of sorts for Wally and Home Pro. In this letter Mr. Cohen threatened me with a defamation suit if I in any way spoke out about my experience with Wally or Home Pro. He cited two cases PETE SESSA & ASSOCIATES v. BRENDA SCHAFFER and ANGIES LIST, as well as CRAIG PECH, ERIE INSURANCE EXCHANGE v. TERRI RACINE, ABC INSURANCE COMPANY as precedent for a claim that Wally and Home Pro would have against me if I shared my experience with other consumers. Both of these cases are irrelevant to the circumstance. I replied to Mr. Cohen and enquired about this unsolicited communication with me and what it said about RWS, Wally and Home Pro. He declined further communication. In an effort to bring the matter to a close I followed up and made an application for coverage under the RWS insurance. Unsurprisingly I was informed by a Mr. P. Nathan Thornberry that RWS had determined that there was no fault on Wally’s or Home Pro’s part. In what I can say was one of the most outrageous comments ever to pass in a commercial dispute Mr. Thornberry actually said that Home Pro should be “praised” for their excellent work. Aside, of course, from missing the ant village living in my wall I suppose. In ongoing emails with Mr. Thornberry, I continue to be threatened with legal action were I to relate the details of these discussions with Mr. Thornberry, Wally, Mark Cohen, and Home Pro. The simple fact is that “Truth” is a perfect defense against defamation. Everything I have relayed above is the truth. It is basic gaslighting. Always appear to be reasonable, insinuate ill-intent, suggest that redress is just around the corner. It is laughable and sad that this company prances to protect Wally from the consequences of his company’s failings. In closing, my experience is that this is a terrible company that does not stand behind its work. When caught out they threaten legal action if you are going to expose them. My advice is to find another company to inspect your house."

"It went great! They were very flexible and did the replacement a section at a time so I could pay over time. The guys doing the work were very good, and worked very hard. They showed up when scheduled and cleaned up as they went. I am very pleased. My new fence looks great!"

"Greg was EXCELLENT. Affable and knowledgeable, he figured out our drain problem very quickly, utilized the proper tools to clear the drain, and the whole process (including clean-up) took less than one hour. Highly recommend! He couldn't have been better."