Get matched with top bathroom tile repair pros in Hialeah, FL

"Think twice! I did all my research to find a reliable company that I thought would do a great job on work in my home. However, in September of 2019, I contracted Pride Flooring to install partial new wood flooring in my home, and sand and stain the entire floor. Immediately after the project was done, I began to notice cupping, swelling, splitting, stain bubbles that were popping, and nail heads poking out of my floor panels, among other things. They resanded the whole floor to remediate the cupping and other issues, but in February 2020 (only six months later), the cupping continued and the stain began peeling throughout the entire floor (where it was cupping and where it was not). A meeting was held in my home where Mike, the installation manager, called Joe Deleo, the supervising manager of our project, to ask him if he had followed proper guidelines to install my wood floor. Deleo admitted that he did not. The carlessness performed in my home contributed in whole to the poor quality and craftsmanship that has led to my loss of almost $8,000. Not only is my entire floor cupping, but the stain also was not applied properly, as disclosed by Pride Flooring's subcontractor, who was "rushed" by the supervising manager to complete the work in my home. Now, the ENTIRE FLOOR is compromised because Pride Flooring over-sanded my floor trying to remediate their poor work, and thus, I cannot re-sand to refinish the floor--I need to replace my entire floor. Pride Flooring conveniently stopped responding to my emails when my claims against them began mounting. Think twice about using this company unless you want to be left in a $30,000 hole later. They won't care."

"It started really good, the contractor was very friendly and he said he would help me pcik out the tile and bring his crew to complete the Plumbing, painting, flooring etc for the work that I needed in my New T home. However everything went south halfway thruough the construction. The vanities we ordered were backed up in delivery and unfortunately one of them came in Broken so we had to return it replace it and wait again for delivery. There was work to be completed which I had already paid for, the base boards were not done in the first floor because supposedly they were going to be completed with the 2nd floor completion. But because we were waiting on the vanities; the 2nd floor wood vynil floor was not done, so the 2nd floor was left not completed. The contractor told me that he was going to start another job while the vanities got delivered. When the vanities got delivered, everyone was already working another job site and I called for them to come back and finished what was left of the Job. The baseboards on the first and 2nd floor, the installation of the vanities, the plumbing for the vanities etc. the contractor had me call their floor guy which told me he couldnt come because he was working another job and he couldn't stop to accomodate me, I asked him when can he come he said 3 weeks I said to him that I had to move prior to the next month of October 2023 as I was renting and I had to move out as the current place was already rented to another party. The main contractor asked me for more money to complete the 2nd floor which was not paid thus far. I told him if you cant come by why would I pay you more money and the first floor base board was completed and paid for why it is not done, the answer was you can hire someone else to do it together with the 2nd floor. I had alreeady paid for this and so he wanted me to pay him extra.? I had to hire another flooring company and pay them again to complete the job of the base boards for the first floor and the 2nd floor. Also, the plumbing was not completed as I had to pay separately another person to complete installation of the vanities and the plumbing to do the counter sink and first floor bathroom when I told him about this to the main contractor from Ensel tiles he said that I could hire another person to do the plumbing I responded these are your guys the people you brought to me to do the job!! He started toscream at me telling me that he had helped me spending time taking me to pick out the flooring!! I told him that's what you said you would do to begin with!! I got so angry I overpaid him $2690 dollars to do the base boards and finish the first floor and he was asking me to pay a 3rd party?? totally unacceptable!!! The painter he brought in did a S***** job too left his latter in my closet, did not finish the job either. sent me another 3rd party to give me price for the baseboards that wanted 2500 to put them up. ?? The plumber who was the best guy working on this project stopped calling and even though I had him in a higher regards turned out to be like all of the rest!! Very disapounted. An enormous amount of trash from the construction was left in my garage and in the job site. also the appliances were not cevered and so it got full of dust and when I told him bout this he said, oh pay someone to come and clean it.!!! Very money oriented person, not a regard for others needs and circumstance. Very disapointed. Stay away from this company not very good to use for your projects!! some of the work had to be redone and or not done correctly."

"The job itself went very well. The crew was friendly and professional. The floor still looks great 3 years on. The only issue, albeit a pretty big one, was a clogged toilet after the job was done. It took some time to get the plumber in. To no avail, as they exhausted all the standard clog removal techniques. We thought it could be the toilet itself, so we had it replaced, and that still did not fix it. Ultimately, they ended up breaking into the floor and found a rag was stuck pretty deep down in the plumbing. This all took around two weeks after the initial job. Being that it took so long to diagnose the issue, I didn't expect much when I contacted the company about it. They denied any wrongdoing. Thanks for the memories, and the $1100 plumbing bill."

"Prompt courteous professional A+"

"Steve owner of Masterson floors has completed several high end restaurant's, Lemon grass Wellington, Talanto Restuarant on Los Olas, doing floors, walls, bathrooms and 1/2 dozen sunglass huts stores in malls in the tri county area south Florida. All his installations have been exceptional with great results. From large format tiles to complex glass tile work he can do it all. Steve meets deadlines and is always on site. I've personally known Steve for many years and will continue to use his services as my main flooring company."

"Very informative and helped to guide the decision making process."

"They attended our request on time, made their job excellent even so more than you expected. If it is necessary gives warranty they responded as soon as they can."

"Fantastic! Joe had to overcome many obstacles with the older house bathroom hardware. But he succeeded and it looks great! And he was fun to work with on this project. I have a new friend and someone who I can trust to do great work. Thanks Jim and Alex!🙌"

"Quick and professional. Very little waste. Cleaned up after themselves. Beautiful work. Nothing but a positive experience. I love my new bathroom!"