He's was our guy. We spent over $175,000.00 with him. Then one of our bathrooms leaked from the shower pan. Next thing you know, after a few emails, we were told that the bathroom lasted 3 years and never had a leak, and that he only guaranteed his work for a year, and that he never guaranteed the materials (that he selected and installed). See the attached phots that clearaly show a screw hole in what is (was) the shower curb where it was pierced by a screw, mold behind the walls and the improper tile installation. Here is his email response: "I can stop by most likely Friday mid afternoon. I would like to know what is your expectation on repairs ? Just to be clear , that shower somehow just started with this issue and it’s been almost 3 years . Which is unfortunate regardless of the cause. Unless there’s a different result If we do another water test ,which I don’t see any other reason other then the suggestion or comments I made before when my plumber went over . So my opinions are the same . The repairs will have to be done at a charge to customer . Depending on extent of repairs the charge will be accommodated . As for ceiling repairs , I can’t do that till January . We are extremely saturated with projects and work right now and I’ve lost half my crew in the past months . If you need repairs done asap , you’re better off having someone else do them . Just being honest. " HIS WORDS VERBATIM. This project was not 3 years old, in fact at the time, I had not even known the contractor that long. He did do previous bathrooms for us as well. I would recommend you stay away from this contractor. They do not stand behind their work. We hired them to do nearly the entirety of our 4000 square foot house. Once complete, one of the showers they redid began to leak. that particular bathroom cost over $14,000 to remodel. a year and 6 months later, it was leaking into the $85,000 kitchen they had done for us. They sent a worker to inspect the problem. they claimed the materials failed, and that they were not responsile. However, there are cameras in the house just outside the bathroom which caught the entire conversation between the worker (who happened to have also been the installer) and the owner. He informed him that the water was leaking from the seam in the tile and was getting past the bladder which is designed to prevent these types of leaks. Fast forward beyond the refusal to repair the problem as outlined above. A new contractor comes in, and removes the entire shower. There had been mold growing behind the new walls and tile. Two reasons, the bladder had been pierced by screws placed directly through the bladder, and the tile on the walls were installed prior to the shower floor, which meant that water would travel down the tile and under the shower floor. it was only going to hold for as lonag as the (poorly) applied gout would last. These are basic errors. Once they had done all of the jobs they could do in our house, they abandoned us. They may well abandon you too. SO, if you want to spend that kind of money and have a shower installed that WILL ONLY LAST 3 YEARS, THEN THIS IS YOUR GUY, BUT IF YOU WANT A PRODUCT THAT WILL LAST, GO SOMEHWERE ELSE.