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"I had the WORST experience ever with this company including the owner and the main installer. BUYER BEWARE. I REGRET using this company and these people and would NEVER dare recommend them, not even to my worst enemy. I will start by saying that I am still missing 2 plantation shutters and the tint on my front doors. My house was built brand new and completed 9/25/2018(the day we got the c/o). We waited to settle in to get the shutters. The house is brand new. Not one curtain hung and nothing to cover all the windows prior to them coming. They DESTROYED my window sills. They are now chipped, discolored from over caulking, dented and one is missing a huge chunk of wood. After I was promised 30 days from giving my deposit to installation day, 30 days came and went with no call from the company updating me on the status of my shutters and when the new installation date would be. Had I not have called the owner of the company to get a status update I would never have known that it would be an additional three weeks before they would be here to install my shutters. I was calm and patient with them and understood that it was summer and a lot of people were doing what I was and the shutter company was backed up. A simple phone call would have been the professional thing to do. Installation day arrives and the installers are running several hours late for our appointment. When the installers got here they were literally going so fast trying to get the project done and mind you I have a 3500 square-foot heated and cooled home and it was a lot of windows that needed plantation shutters. They were going so fast that one of the shutters was propped up against the window on the window sill And because he was not paying attention the shutter fell down not only did it crack in 1 million pieces but it chipped my window sill and my brand new toilet. In addition, it was discovered that after waiting nearly 50 Plus days to get the shutters in an installation day and time that they sent the wrong measurements for several windows. As a result they were unable to hang some of the shutters. I was told by the installer after making a phone call to the owner Paul, That they would get The correct shutters from Skandia within a week and be back to install. On my daughters life a month and a half went by with no phone call no update no return calls no messages no nothing on the status of the missing shutters and the broken shutters. I had sent a detailed message to the owner Paul, explaining to him all of the stuff that needed to be fixed and repaired as a result of the installers negligent behavior in my brand new home. Never one time did Paul call to reassure me that he would rectify the problem and take care of it, nor did he seem to care that I was missing shutters and that his installers had treated my home with such disrespect. After several phone calls and weeks and weeks later Paul finally decided to start calling me back to complete the project. However we were traveling much of the summer and we were out of the country and not available via phone much of the time. I tried to reach him when we got back to the country and he did not answer the phone. I called Paul left voicemails and he called me back several days later. At that point I was so frustrated and disgusted that I could not even face this guy or talk to him. I gave him a $3000 deposit on a job that was supposed to be done from contract to completion in 31 days, However it?s now been six months and I am still missing two shutters, window sills that need replaced,And have no resolution to rectifying this problem. Point blank the few times that I was able to contact the owner Paul, he was buying a boat, on the boat, at the beach house, and just did not care about his customers or the service we were receiving. BUYER BEWARE and stay away from this company. I have never been treated like this ever especially considering this was a $7000 job."

"These windows are solid, well built and look great. I will be ordering more for my house."

"Once Mr Lionel Thomas is the home inspector your in great hands !!! He’s a straight shooter 1000% !!!! If Lionel recommend checking for termites and basil send you someone get the report insist on seeing it before your closing!!! Any other recommendations from basil will be unprofessional don’t make the same mistake I did please !!!! Just to name a few $17,500 Cash complimentary food ,my payed Materials all gone and ..... if your looking for all your brand new items in your home painted up ,cement and full of dust not to forget on finish paint job in EVERY ROOM, new Windows with paint all over the outside, I was told by him and him team everything is finish ,after driving 14 hours clean and mop my dad room to give your 80 year old dad a bath to find out there’s very little water coming out his bath by then where coughing from the bleach , there’s not enough water to wash out the shower, went to second bathroom same problem but a little more on the bottom . Theses are brand new showers ! water leaking under the sink and they put a T-shirt under after 3 months 3 weeks don’t take any advice from basil. His intention I think is good buy at the end of the day I’m paying for a service not empty words and unprofessional work ! He’s a smooth talker that will cost you stress and more money in the end !"

"This $36,000 job is a night mare. Stay away from this company !!! Very unprofessional! 1. New Sliding Glass Doors were installed in the East Bedroom, Living room and West Bedroom. Start 11/4/20 end 11/13/20. Waiting on final inspection. If you are a reputable company you are very familiar with NOA compliances. 2. The dent on the east bedroom sliding glass door jamb. Resolution needs to be agreed upon and a date of completion given. 3. The work crew arrived Nov 23rd to complete all punch list items given to them by me from work done on 11/04/20 end 11/13/20. The interior drywall repair around the sliding glass door frame was not done in accordance with the Easy Sand submittal sheet. Page 2 of the submittal sheet states that "The joint must be covered with a thin layer of compound and embedded tape". Your work crew did not use embedded tape at the joints. On the initial installation nor on 11/23/20. I did write a letter (attached) making them aware on the correct way to use this product but they continued to disregard the manufactures directions along with their lack of drywall work, produced unacceptable workmanship. Pictures attached show visual joint cracks and unacceptable workmanship. I was able to acquire my condo contractor to complete the drywall repair and want The Window Guys to be liable for all fees in cured when I receive the contractor's final invoice (pictures attached). 4. The Window Guys need to cover the cost of the mirrors being removed (an emergency job) my contractor stopped all his projects to come at 8:00am on 11/05/20 to remove the mirrors as demand by The Window Guys phone call to me on 11/04/20 at 5:30 pm after workers left for the day. No mention of window removal by the salesmen or worker that came for final measurement. I asked them both questions regarding the mirrors but I was NEVER told to remove them. If it was mentioned I surely wouldn't have waited to do so. Regarding the two wall mounted mirrors with associated baseboard, and crown molding. I'm requesting the total amount of compensation to remove and reinstall mirrors baseboard, and crown molding associated with this job on receiving the final invoice. 6. On completion of all work. The Board will impose on me, your workers infractions. As of now I owe $300. I have sent many emails and letters to the owner and staff but have received only one response addressing reimbursement in the amount of around $550."

"Greg was EXCELLENT. Affable and knowledgeable, he figured out our drain problem very quickly, utilized the proper tools to clear the drain, and the whole process (including clean-up) took less than one hour. Highly recommend! He couldn't have been better."

"I was on the market for a security system and this one seemed easy enough to install.......went through the process and some of the window sensors were not working. I called Customer Support who was very friendly and we went through the entire process again...this time other window sensors did not work. This went on for a week or so...then the door senors stopped working....than the motion sensor stopped working...at no time in over a month did I have a fully operational security system. As I was about to return the system I was told they have "new" sensors and they just realized they received a bad batch and are working with another company.....Gave it a try....and same issue returned....some sensors worked....some didn't. I finally returned the system and stopped getting emails.....only to find that they were still billing my credit card even after I returned the equipment. Very nice people and very understanding.....unfortunately their product is not up to par. While we do have a large home, it's an open concept and the sensors that weren't working were no more than 15ft away from the base. The previous owners of my house had a wireless system with no issues at all.....I'm going to be using that company going forward."