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"We were very appreciative of the concern and measurements taken to determine where the extra downspout would be installed. We weren’t given a copy of the proposal. Mr. Allen sent someone out to do the job evidently with the wrong instructions because he put it in the wrong place. When we discovered this I tried calling him and he wouldn’t answer the phone. When he finally called 3 days later he claimed that he never said it should have gone in a different place. I knew this was going to happen. I am paying $275 for a downspout in the wrong place. Not everyone has money growing on trees. Mr. Allen is a dishonest person that we were impressed with and trusted. For two senior citizens who live on a fixed income this whole thing sucks."

"I called Emil with what I thought was a bee emergency! Thanks to him, we avoided what would have been an actual emergency. After asking a few questions, he told me the bees I had observed flying into a hole in our siding were scout bees. He patiently talked me through "scout bees" and told me how to address the problem. What an amazing resource! Thank you Emil!"

"I still have spiders and ants outside but the exterminator comes back when you call. It's hard to tell how successful the treatment is since we've had a lot of rain."

"A raccoon intruded in the attic of a house and Trapper John was contacted for emergency service as a family was living in the home. Although the issue was eventually resolved I WOULD NOT RECOMMEND due to my experience with the team from contact to the technicians. What went wrong: 1. Not sure if he still works there, but, my primary phone contact was Scott. He was rude a few times throughout the days it took to resolve this issue. 2. I believe due to the nature of their work commonly being emergency services they are able to overcharge especially by offering a price on the spot during the consultation. 3. Technician and phone contact assured me the issue would be resolved within 24 hours and the issue persisted for over 72 hours with me having to continually follow up for updates on their plan to resolve this issue. 4. The technician did not properly secure a hole he had to open in the ceiling of the house to remove baby raccoons and endangered a family living there when one fell through into the living room. 5. Terrible recommendations knowing a family was living in the home: After having difficulties capturing them, a suggestion was made to "leave baby raccoons in the attic to die and let the house air out", a suggestion was made to cut a hole in the roof at 8:30pm on a Sunday with no plan/ability repair it immediately. 6. Part of the service was replacing soffit vents for prevention and when I stopped by the house after service was complete several vents around the house had not been replaced and I had to contact Trapper John to have the technician return and replace those. Overall the job was done and I was given a year long warranty on the raccoon removal and soffit vent replacement. Fortunately, the issue did not reoccur however I would not recommend this company if you find yourself in a similar situation. FYI: A day after posting my review on another platform, I was contacted by a woman at Trapper John and offered a partial refund only if I agreed to remove my review. I refused as I believe it's UNETHICAL and potential customers deserve honest and authentic reviews for the services they pay for. So I will post my honest experience on all platforms I am able."