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"My story is long so please bear with me. My husband broke his hip and ended up having surgery and going to rehabilitation. Our bathroom was not properly equipped to accommodate his needs. I had 7 contractors come to my home and provide estimates to retrofit the master bathroom. To say that their estimates were over the moon is putting it mildly. The owner of Next level Shower and Bath was one of the last contractors to provide an estimate. He arrived on time, was extremely knowledgeable, professional and caring. He and I clicked right away. He totally understood what was needed and provided me with many suggestions. I was so impressed with his knowledge of what was needed to make our bathroom usable and comfortable for my husband who prior to the hip surgery, was using a walker and now using a wheelchair. His crew were top notch. They worked very hard and produced quality workmanship. Tim was on site everyday and constantly checking in to make sure he and his team were exceeding expectations. The end result was awesome. Both of us are enjoying our new SPA like and safe bathroom."

"4 Years later, we are finally done with our “12 to 14 week project” that started with S&W Kitchens. This is after they abandoned our project, we had to get an attorney involved, and hire a different contractor to complete the project. Before the design was finalized, we reduced the scope of the project to pull out some major items. S&W revised their price for the project based on the changes we made. Despite the scope being significantly reduced, they came back with a price well above the initial numbers that had a greater scope. The information communicated from the office to their field was mostly inaccurate and caused issues. Due to the lack of organization, poor communication, inaccurate documents, we lost count of how many times things needed to be reworked. You would think a company being in business for 40+ years and having multiple locations throughout central Florida; organization, management, and communication would be their strong suit. We had 3 different superintendents over the life of the project. We had to constantly keep stepping in to get things corrected multiple times and keep things moving along. It would still be going on had we not done that. We needed to get the head of the field out of Orlando involved. Our thoughts were this would get things back on track. Reflecting on everything now, it accomplished nothing, dug the hole deeper, and wasted more time. We tried to get both owners, out of Palm Harbor and Orlando, involved to address the issues. That also yielded no positive results. The root of all the issues that were experienced trace straight back to ownership. This was a top-down issue where their decisions to have the personal in the roles they were in did not allow for things to work. When the owner describes in their online professional profile, playing multiple rounds of golf each week and walking their dog everywhere, you start to question if their priorities are focused on their business. Having company “retreats” in Utah where no one could be reached for a week when issues were occurring on the project was another upper-level decision we were surprised to see. Everyone we worked with appeared to have good intentions. They were just tasked with responsibilities that were outside of their own skill sets or limited by what management/ownership would allow them to do. As an example, having the designer get involved with coordinating, scheduling, or ordering of materials did not yield a good result. Stick to design, where their strengths are and nothing more would have helped. We wish we had known what we were in for prior. Had someone shared this type of experience, we would have sought out a different company. Our project was wrapped up in July 2024 by a different contractor who did an awesome job. This was 4 years after we started vs. the 12-14 weeks in the contract. During the first 15 months of our project, I witnessed a 25-story mid-rise go up from caissons set to occupancy and a high-end custom home go from foundation to the homeowners moving in. If you are considering having S&W Kitchens do your project, hopefully, our experience shares more insight into what can occur."

"I have used this company for several projects over the past few years - exterior painting, bathroom and kitchen remodels and garage ceiling repair work. The owner was always on top of things and very helpful."

"I highly recommend this company Heartland Village General Contracting Handyman Services of Staten Island, N.Y. Harvey the owner & his excellent team were professional, punctual & attentative to every detail in building my beautiful handicap TREX brown boards & Grey metal railings ramp to my front door. This fantastic company also closed in my screen house for the rain & possibly snow cold winter months with this beautiful design of Plexiglass. His team also completed odd jobs of installing two door bells, replaced damaged tiles in my kitchen & installed tinting sheets on four kitchen windows which I love. Thank you Harvey & your professional team of excellence. Sue M. - Staten Island 9/12/25"

"It went perfect. Excellent. They were on time and their communication skills were above and beyond. They keep me posted all the way through what was going on. So they did a great great job."

"Wouldn’t recommend or rehire for services. Could never predict if/when installers would arrive, little project oversight on behalf of the company. After finishing the project late, I was disappointed and frustrated with the lack of attention to detail and sloppiness, particularly with the trim and caulking. I will give credit that they offered to come fix the remaining issues that I identified after the install, but I chose not to accept the offer and repaired the issues myself."

"No communication, no show and terrible customer service"

"Staff was fantastic to work with. Friendly, professional, on time with fair prices. Could not be happier and highly recommend."

"I recently used KMAX for storm window replacement and was thoroughly impressed. Mr. Joel. His attentive and knowledge was excellent. I can’t recommend KMAX enough for a fantastic installation."

"Perfectionists- completed my job faster than expected. Highest quality of materials used and tradesmen were very professional and courteous. I highly recommend them for your project."