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Yes, carpeted stairs are generally considered safer than stairs with hard surfaces like wood, vinyl, or tile. Carpet provides more traction and friction, which helps reduce the chances of slips and falls. Additionally, if a fall does occur, carpet offers more cushioning, which can lessen the severity of an injury. While hard surfaces can look great, they are often more slippery. However, it's worth noting that some carpets, especially if they are new, dirty, or have a slick texture, can also pose a slipping hazard. To improve safety on any type of stair surface, you can add traction treads to increase grip.

A 65-oz. carpet is good, and in many cases, it indicates a premium carpet. Most carpets for homes should fall in the range of 40 to 60 ounces for face weight. If a carpet has a 65-oz. face weight, it is likely more durable and long-lasting than a similar carpet with a lower face weight. Carpet face weight is just one factor in determining a carpet’s quality. 

In most cases, carpeting isn’t kind to the wood that it’s attached to. Most carpet installation uses adhesive or nailing strips, both of which will damage wood. Conversely, you can choose to use an adhesive designed to be removed from wood, in which case carpeting can actually protect your hardwood stairs.

If the installer is unwilling to fix the problems and you’re not interested in seeking remediation, you could hide a visually unpleasant floor. This will only work if the floor is structurally sound and the only issue you have is the way it looks. The easiest way to do this is to use large area rugs. You can also paint the floor, although that’s a labor-intensive job if you want to go the DIY route.